Job Description
Job Description
Are you a friendly, tech-curious professional who enjoys helping people solve problems? Do you thrive in a close-knit MSP environment where you’re a visible, trusted IT presence for clients?
We’re looking for a Technical Customer Concierge to act as a primary point of contact for end users across multiple client environments—delivering responsive support, clear communication, and a strong customer experience.
This is a hybrid role based in Mansfield, MA, with a mix of client site visits, in-office collaboration, and occasional remote work.
What You’ll Get
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Salary range: $50,000–$65,000
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Robust benefits package including health insurance support, PTO, 401(k), and profit sharing
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Phone expense, tuition reimbursement, and travel reimbursement
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Hybrid work structure (client sites, office, and limited remote flexibility)
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Ongoing mentorship, training, and career growth opportunities
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A supportive team culture focused on learning and collaboration
What You’ll Do
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Serve as a visible, friendly IT presence at client sites, helping end users stay productive and secure
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Handle day-to-day Level 1 technical support tickets across multiple clients
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Troubleshoot common issues in Microsoft 365, Windows, and end-user environments
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Build familiarity with customer applications to provide fast, effective support
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Help clients better leverage technology—turning tools into business value, not just cost centers
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Travel to client sites approximately 2–3 times per week across Eastern MA and Rhode Island
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Conduct phone and Zoom-based support sessions as needed
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Create and maintain clear, accurate technical documentation
What You Bring
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2+ years of experience in an MSP or multi-client IT support environment
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Strong experience with Microsoft 365, Windows OS troubleshooting, and Windows Server basics
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Excellent communication skills—clear, friendly, and confident with both technical and non-technical users
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Ability to stay calm, professional, and patient in high-pressure or user-frustration situations
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Comfort working independently while onsite with clients
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Valid driver’s license and reliable transportation (regional travel required)
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Ability to pass a background check
Nice to Have
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Experience with hypervisors
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Mac or Linux support experience
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Familiarity with tools such as Autotask, Datto RMM, IT Glue, Intermedia, WatchGuard, Keeper Security, Breach Secure Now, Bigger Brains, and Microsoft 365 ecosystems
Why This Role Stands Out
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You’re not just remote helpdesk—you’re a trusted on-site IT partner for clients
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High exposure to multiple technologies and environments
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Strong emphasis on mentorship and growth in an MSP setting
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Great fit for someone who enjoys both people + technology in equal measure
Next Steps
Apply with your resume
OR
Get a head start here: https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981