Job Description
Job Description
Field Service & Support Technician: Be the Local Tech Hero!
Location: The Berkshires (On-site/Field-based)
The Mission: Keeping the Berkshires Connected
At Fiber Connect, we aren't just an internet provider; we’re part of the neighborhood. We take huge pride in being the Berkshires' premier fiber optic team, and we’re looking for a Field Service & Support Tech who is as passionate about great service as they are about great technology.
If you love variety—balancing hands-on field work with high-level IT problem solving—and want to grow your career in an industry that never stops, we want to meet you!
Why You’ll Love Joining Our Team
-
Local Roots: We are a community-based company. You’ll be helping your neighbors stay connected.
-
Supportive Culture: We’re a collaborative crew. You’ll always have the support you need to get the job done right.
-
Work-Life Balance: A steady Monday–Friday (9:00 AM – 5:00 PM) schedule with a reasonable rotating on-call schedule.
-
Solid Benefits: We offer an excellent benefits package including Health, Dental, Vision, 401(k) matching, and generous Earned Time Off.
What You’ll Do
-
Be the Face of Tech: You’ll support both residential and commercial clients, helping them set up new equipment and ensuring their fiber network is running at peak performance.
-
Solve the Puzzle: Diagnose and fix everything from network interruptions to malfunctioning hardware using specialized tools and your IT expertise.
-
Bridge the Gap: Provide friendly training and guidance to clients so they feel confident using their equipment.
-
Team Support: Work closely with our installation team to ensure a seamless "go-live" experience for every new customer.
-
Document Your Wins: Keep accurate records of the great work you do and the materials you use.
Who You Are
-
Tech-Savvy: You have a strong background in Computer Science or IT. You know your way around computers or 1's and 0's.
-
A Natural Problem-Solver: You take pride in finding the "why" behind a technical glitch and fixing it efficiently.
-
A Great Communicator: You can explain technical concepts in a way that’s easy to understand, all while maintaining a positive, calm attitude.
-
Reliable & Safe: You’re punctual, dependable, and always keep safety guidelines top-of-mind while in the field.