Guest Reception Representative

Job Description

Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

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• Greet guests warmly and professionally, whether in person or over the phone.

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• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.

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• Follow processes outlined in the Guest Reception Training Manual SOP.

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• Maintain positive working relationships with Sales, Marketing, and Administrative teams.

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• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.

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• Accurately assign guests to Sales Representatives in the order of their arrival.

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• Ensure timely updates of guest information in Concierge.

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• Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

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Benefits: Joining our team comes with a range of benefits, including:

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• 401(k) plan

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• Dental insurance

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• Vision insurance

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• Health insurance

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• Paid time off

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• Employee discounts, and more!

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Why Us:

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• Company growth: Experience being part of our expanding success.

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• Customer satisfaction: Contribute to the satisfaction of our valued customers.

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• Passionate team: Join a team that values customer obsession.

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Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.

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If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!