Job Description
Job DescriptionDescription:Installation ManagerCanton, MAOn Site Required – No Remote Availability
Join Reiser as an Installation Manager and Make an Impact!
Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and unmatched customer support. Reiser is the trusted name for food manufacturers, delivering better, smarter solutions in food processing and packaging. With a reputation built on quality, innovation, and customer-first service, we’re looking for a hands-on, customer-focused Installation Manager to join our team and help us uphold the high standards our clients and internal teams rely on.
The ideal candidate possesses strong mechanical and electrical skills, demonstrates proficiency in managing multiple concurrent projects within a dynamic, customer-oriented environment, and effectively addresses technical challenges through servant leadership and collaborative efforts.
About Reiser
With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.
We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced Installation Manager to join our Service Department.
If you have a technical background consisting of mechanical / electrical skills and a strong customer service-oriented personality, and servant leadership mindset, we want to hear from you immediately.
Our Vision
- Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
- Every customer contact will result in an improved relationship with that customer.
- We will continuously strive to strengthen our supplier partnerships.
- We will encourage our fellow employees to reach their potential.
- Therefore, we will earn a fair profit and ensure our future.
What You’ll Do
As Installation Manager, you will collaborate closely with regional service and sales teams to coordinate and oversee all equipment installations. Your critical role ensures timely and customer-satisfactory installations while also supporting and mentoring field service technicians. A strong understanding and experience with pneumatics, hydraulics, and motor control circuitry in heavy machinery or automated equipment is essential. This leadership position requires a servant-leader approach, a commitment to team development, and will also act as an assistant to the Regional Service Manager.
Job Duties may include but are not limited to:
- Manage the full installation lifecycle of customer food processing and packaging equipment from order through warranty completion with your Sales and Service teams.
- Create and manage installation cases in CRM (Microsoft Dynamics) for new equipment orders.
- Schedule and coordinate all aspects of installation timelines, adjusting priorities as needed based on customer needs and resource availability.
- Serve as the project lead to resolve technical and application challenges during installation, leveraging knowledge in pneumatics, hydraulics, and motor control systems.
- Provide daily support to technicians and maintain open lines of communication during customer installations that can extend into evenings and weekends.
- Travel to customer locations to lead and support equipment installs by technicians.
- Conduct post-installation follow-ups with customers to ensure complete satisfaction.
- Act as a backup to the Regional Service Manager when needed.
- Build strong relationships with customers through proactive communication and excellent customer service.
- Support and enforce adherence to internal SOP’s.
- Participate in continuous improvement efforts within the Service Department.
- Provide continuous feedback to the Technicians regarding performance.
- This position requires periodic travel to customer locations in a defined geographical area that can include occasional evening and weekend travel.
Requirements:
- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Strong leadership and team coordination abilities.
- 3–5 years of project management experience or PMP certification.
- Strong technical background in pneumatics, hydraulics, and motor control circuitry.
- A customer-first mindset with strong communication and interpersonal skills.
- Prior field service experience, preferably involving travel and on-site customer work.
- Flexibility to travel and support installations during evenings or weekends as needed.
- Food industry experience is a plus.