Job Description
Job DescriptionClinical Scheduler
Worcester, Massachusetts
Monday – Friday
8:00 AM – 1:00 PM (25 hours per week)
About Acclaim Home Health Care
Acclaim Home Health Care is a clinician-centric home health agency dedicated to delivering high-quality, compassionate, and patient-focused care in the comfort of patients' homes. Our team is committed to supporting our clinicians, coordinating exceptional patient care, and ensuring efficient daily operations.
We are seeking a highly organized, detail-oriented, and dependable Part-Time Clinical Scheduler to join our Worcester, Massachusetts team. This position is ideal for someone who enjoys working in a fast-paced healthcare environment, coordinating clinical services, and ensuring patients receive timely and appropriate care.
Position Summary
The Clinical Scheduler is responsible for coordinating and maintaining daily clinical schedules for home health clinicians, including nurses, physical therapists, occupational therapists, and other clinical staff.
The successful candidate will ensure that patient visits are scheduled appropriately, clinician availability is maximized, missed or delayed visits are addressed promptly, and communication between patients, clinicians, and office staff is maintained.
This role requires strong organizational skills, excellent communication, attention to detail, and the ability to manage multiple priorities throughout the day.
Key Responsibilities
-
Coordinate and maintain daily and weekly schedules for field clinicians, including RNs, LPNs, PTs, OTs, and other clinical staff.
-
Schedule patient visits, evaluations, start-of-care visits, recertifications, and routine clinical visits according to patient needs and ordered frequencies.
-
Monitor clinician availability, geographic assignments, and caseloads to ensure efficient scheduling and appropriate coverage.
-
Communicate daily schedules, patient assignments, and schedule changes to clinicians and office personnel.
-
Contact patients and caregivers to confirm appointments and communicate changes in visit schedules.
-
Respond promptly to call-outs, cancellations, urgent scheduling needs, and unassigned visits.
-
Track outstanding visits and assist with preventing missed, late, or delayed clinical visits.
-
Coordinate with the Clinical Director, clinical managers, and office team regarding patient needs, staffing concerns, and scheduling conflicts.
-
Maintain accurate scheduling records and update the agency's electronic medical record (EMR) and scheduling systems.
-
Monitor visit frequencies and authorized services to help ensure compliance with physician orders, care plans, and agency policies.
-
Assist with daily scheduling reports, productivity tracking, and identifying gaps in clinical coverage.
-
Maintain patient confidentiality and comply with HIPAA requirements and agency policies.
Qualifications
-
Previous experience in home health scheduling, healthcare coordination, medical office administration, or a related healthcare position preferred.
-
Home health or home care industry experience strongly preferred.
-
Knowledge of clinical visit scheduling, patient care coordination, and clinician assignments.
-
Familiarity with electronic medical records (EMR), scheduling software, and Microsoft Office.
-
Excellent telephone, written, and verbal communication skills.
-
Strong organizational skills and the ability to multitask in a fast-paced environment.
-
Ability to problem-solve, prioritize competing demands, and work independently.
-
Professional, dependable, and team-oriented with a strong commitment to patient care.
Acclaim Home Health Care is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed—come as you are and grow with us!