Job Description
Job Description
Energy Services - Operations Manager
A well-established local company specializing in HVAC, plumbing, electrical, and energy delivery services is seeking an experienced Operations Manager to oversee its Southshore-area operations.
Position Overview
The Operations Manager will have overall responsibility for the performance and day-to-day operations of the Southshore locations. This position provides leadership across multiple departments while maintaining accountability for profitability, growth, safety, customer satisfaction, and operational performance.
The ideal candidate will be a hands-on leader who can develop teams, improve processes, identify opportunities for growth, and ensure the locations operate efficiently while delivering an exceptional customer experience.
Benefits
- Medical insurance with company contributions for individual and family coverage
- FSA and HSA options
- Dental and vision insurance
- Basic life and AD&D insurance
- Long-term disability coverage
- 401(k) retirement plan with company match
- 80 hours of accrued vacation
- 40 hours of sick leave
- 9 paid holidays, including floating holidays
- Employee Assistance Program
- Group-rate voluntary insurance programs, including disability, accident, life, cancer, critical illness, hospital confinement, and supplemental dental coverage
Position: Energy Services - Operations Manager
Compensation: $90,000-$110,000 per year
Pay Type: Salary
Location: Southshore MA
Key Performance Areas:
Success in this role will be measured by the ability to:
- Deliver outstanding customer service across HVAC, electrical, plumbing, and fuel delivery operations
- Identify and capitalize on opportunities to increase sales and support company marketing initiatives
- Apply industry knowledge and business experience to effectively plan and manage operations
- Build a strong management team through ongoing mentoring, coaching, and professional development
- Improve operational efficiency while maintaining a strong focus on profitability and service quality
Primary Responsibilities:
- Direct and oversee service, delivery, office, and sales operations
- Assist with recruiting, interviewing, hiring, onboarding, and employee performance management
- Provide regular coaching, feedback, and performance evaluations to department managers
- Promote a strong safety culture and ensure compliance with PPE requirements, equipment handling, hazardous materials procedures, and other workplace safety standards
- Establish and maintain daily operating procedures that clearly define expectations and responsibilities
- Organize and lead regular department meetings and safety meetings
- Ensure company policies and applicable local, state, and federal regulations, licensing requirements, and industry codes are followed
- Review productivity and performance reports to identify opportunities for improved efficiency and employee performance
- Manage inventory levels and implement procedures to maintain accurate inventory records
- Establish appropriate pricing and margins while maintaining financial responsibility and competitiveness
- Partner with the Executive Team to develop annual budgets, operating plans, and departmental objectives
- Track, analyze, and provide information related to company Key Performance Indicators (KPIs)
- Maintain accountability for location-level profit and loss performance, EBITDA, safety, and overall business growth
Qualifications & Skills:
- Bachelor's degree or equivalent professional experience required; experience in the HVAC, plumbing, electrical, fuel, or energy industry is strongly preferred
- Proficiency with Microsoft Office; experience using customized business or operational software is a plus
- Proven ability to collaborate effectively with employees and leadership at all levels
- High level of professionalism, integrity, and discretion
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem-solving abilities
- Valid driver's license with a clean driving record
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.