Security Manager

Job Description

Security Manager

Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Location: Fall River, MA

Schedule: Monday-Friday, 8:00am-4:00pm

Job Description:

The Security Manager is responsible for overseeing all aspects of physical security, loss prevention, regulatory compliance, and emergency preparedness for a licensed Massachusetts cannabis dispensary. This role ensures the safety of employees, customers, assets, cash, cannabis inventory, and company property while maintaining compliance with Massachusetts Cannabis Control Commission (CCC) regulations and local security requirements.

The Security Manager serves as the primary security leader for the facility, managing security personnel, surveillance systems, access controls, incident investigations, and security-related training programs.

Due to the nature of the cannabis industry and Massachusetts regulatory requirements, the Security Manager must maintain on-call availability outside of normal business hours to respond to security incidents and ensure timely completion of mandatory Cannabis Control Commission reporting requirements.

Key Responsibilities:

Security Operations

• Maintain comprehensive security policies, procedures, and protocols
• Oversee daily security operations for retail, storage, receiving, and cash-handling areas
• Monitor compliance with Massachusetts CCC security requirements and company standards
• Conduct routine security inspections and vulnerability assessments
• Coordinate opening and closing security procedures
• Ensure proper management of keys, badges, credentials, and access control systems

Surveillance & Monitoring

• Manage and maintain video surveillance systems in accordance with CCC regulations
• Ensure cameras, recording equipment, and alarm systems are functioning properly at all times
• Review surveillance footage related to incidents, investigations, and compliance audits
• Coordinate repairs and upgrades with security vendors and technology providers
• Maintain required video retention records and documentation

Loss Prevention & Asset Protection

• Investigate theft, diversion, inventory discrepancies, fraud, and security breaches
• Partner with Inventory and Compliance teams to identify risks and implement corrective actions
• Develop strategies to minimize shrinkage and operational losses
• Monitor cash handling processes and transportation procedures
• Conduct internal investigations and prepare written reports

Regulatory Compliance

• Maintain thorough knowledge of Massachusetts Cannabis Control Commission regulations
• Ensure security operations remain compliant with state and local licensing requirements
• Prepare security documentation for inspections, audits, and license renewals
• Support compliance reviews and corrective action plans when necessary
• Serve as a liaison during regulatory inspections involving security matters
• Ensure all required security-related incidents are reported to the CCC within mandated reporting timeframes

Emergency Response & Risk Management

• Maintain emergency response plans for robbery, theft, fire, medical emergencies, severe weather, and active threat situations
• Lead incident response efforts and coordinate with law enforcement, emergency services, and regulatory agencies
• Conduct emergency drills and preparedness exercises
• Prepare incident reports and recommend preventive measures

Security Team Leadership

• Train, schedule, supervise, and evaluate security personnel
• Provide ongoing coaching and professional development
• Ensure security staff maintain professionalism and exceptional customer service standards
• Manage staffing levels to provide appropriate security coverage
• Conduct performance evaluations and disciplinary actions when necessary

Training & Awareness

• Deliver security awareness training to dispensary employees
• Educate staff on robbery prevention, workplace violence prevention, emergency procedures, and loss prevention practices
• Promote a culture of safety, accountability, and regulatory compliance throughout the organization

Qualifications:

Required

• Must be 21+ and eligible to obtain required state cannabis agent registration
• High school diploma or GED
• Minimum of 3–5 years of security management, law enforcement, military, loss prevention, or related experience
• Experience supervising security personnel and managing security programs
• Strong knowledge of CCTV, access control systems, alarms, and security technologies
• Excellent written and verbal communication skills
• Ability to conduct investigations and prepare detailed reports
• Proficiency with Microsoft Office and security management software

Preferred and Prioritized Qualifications

• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or related field
• Military veteran with leadership, law enforcement, force protection, intelligence, or security-related experience strongly preferred
• Prior cannabis industry security management experience
• Experience in regulated industries such as cannabis, pharmaceuticals, banking, gaming, healthcare, or retail
• Massachusetts security, law enforcement, military, or related certifications
• Strong background in investigations, loss prevention, physical security, and regulatory compliance
• Demonstrated success leading security teams, managing security programs, and coordinating emergency response activities
• Experience working with cannabis regulatory compliance programs
• CPR, First Aid, and emergency response certifications

Skills & Abilities:

• Thorough understanding of physical security principles and best practices
• Strong leadership and conflict-resolution skills
• Ability to remain calm and make sound decisions during emergencies
• Excellent investigative and analytical capabilities
• Strong attention to detail and documentation skills
• Knowledge of workplace safety and risk management practices
• Ability to maintain confidentiality and professionalism

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds
• Ability to monitor surveillance systems for prolonged periods
• Ability to respond quickly to emergencies and security incidents
• Ability to work occasional evenings, weekends, and holidays as business needs require

Success Metrics:

• Compliance with all CCC security requirements
• Timely and accurate completion of all mandatory CCC incident reporting requirements
• Reduction in inventory loss, theft, and security incidents
• Timely completion of investigations and incident reports
• Successful audit and inspection outcomes
• Employee adherence to security policies and procedures
• Effective emergency preparedness and response performance

Perks/Benefits:

• Medical, Vision, and Dental insurance
• Employee Discount
• Paid Time Off
• Paid Training
• Free Uniform

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.