Senior Systems Engineer / Solutions Architect

Charlton Group, Inc.

Boston, MA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

We are seeking a Senior Systems Engineer to serve as the lead technical expert for a small, relationship-focused MSP that supports clients with enterprise-grade infrastructure. In this role, you will own the design, implementation, and escalation support of complex environments across servers, networking, cloud, and security for multiple clients

This position is ideal for a broad, hands-on L3 engineer who enjoys both big-picture architecture and deep troubleshooting. You will lead projects such as server and virtualization upgrades, cloud and M365 migrations, network redesigns, and security improvements, while mentoring junior team members and working directly with business and technical stakeholders. If you thrive in a fast-paced, multi-client setting where your decisions have visible impact and your expertise is genuinely valued, this role is for you.

Key Responsibilities:

Ability to design solutions and perform most of the implementation work, while leading team members.
Serve as the highest-level escalation point for complex technical issues, providing guidance and support to team members, collaborating with other team members to facilitate resolution.
Architect solutions with security and regulatory compliance in mind (such as HIPAA, HITRUST, or SOC-related controls), including access control, segmentation, logging, backup, and disaster recovery strategies.
Produce clear design documentation, diagram, and migration plans that other team members can follow.
Meet directly with business and technical stakeholder to understand goals, risks, and compliance drivers, then translate them into practical solution design
Supervise and lead technical team members providing direction, coaching, setting priorities, and addressing workload to ensure quality delivery of technical services.
Reporting directly to the owner of the company providing timely project reports

Why Join Us?

Our work environment provides a successful work/life balance for our team and at the same time allows us to meet our clients IT requirements. We work hybrid schedules with most of the time remote with on-site frequency determined by role.

Culture emphasizes trust, transparency, and clear communication with both clients and internal team members
Opportunity to shape the future of a growing MSP serving high-impact industries
Work with leading-edge technologies in regulated industries

We have a culture of sharing ideas, supporting, and learning from each other, providing a collaborative and team-centric work environment. Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for you.

Qualifications:

15+ years in MSP or multi-tenant IT infrastructure engineering, with ownership of complex projects (migrations, site builds, major upgrades, infrastructure)
7+ years in Systems Engineering / Solution Architecture, ideally in an MSP, VAR, or consulting environment
8+ years virtualization and storage experience (VMware/Hyper-V/Proxmox equivalents, SAN/NAS)
15+ years Strong Windows Server and core services (Active Directory, DNS, DHCP, Group Policy, file/print, RDS) design and troubleshooting
10+ years strong M365 and common cloud services (identity, Exchange Online, SharePoint/OneDrive, Intune/endpoint management)
10+ Deep understanding of network infrastructure (switching, routing, VLANs, QoS, VPNs, firewalls, and network segmentation)
10+ Backup/DR and business continuity (image and file backups, recovery testing, RPO/RTO)
Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of an organization.
Bachelor’s degree in IT, Computer Science, or related field (preferred)
Proven leadership qualities, including team building, conflict resolution, and process optimization.
Ability to be on-site at a client in less than 2 hours (Geographically located in New England)
Reliable transportation and willingness to travel in Eastern Massachusetts
Ability to lift objects of 30 lbs. or more
Candidates must be US Citizens.

Full-Time Employee Benefits:

Blue Cross and Blue Shield health insurance
Blue Cross and Blue Shield dental insurance
Paid Vacation
Paid Sick Time
401k Savings plan
Life Insurance
Annual bonus

- PRINCIPALS ONLY. Recruiters please do not contact this job poster.
- Please do not contact job poster about other services, products, or commercial interest.

Company DescriptionFounded in 1992, The Charlton Group is a privately held, managed services firm that offers day-to-day IT operation management, security, project implementation, Business Continuity Planning (BCP). We support every aspect of our client’s office technology. On average the businesses we service have been with us an average 15+ years. The long-term engagements we have with our client’s stems from our high-touch service level, professionalism, and unbiased technical expertise.

Company Description

Founded in 1992, The Charlton Group is a privately held, managed services firm that offers day-to-day IT operation management, security, project implementation, Business Continuity Planning (BCP). We support every aspect of our client’s office technology. On average the businesses we service have been with us an average 15+ years. The long-term engagements we have with our client’s stems from our high-touch service level, professionalism, and unbiased technical expertise.