Rental Shop Manager

RM Management and Operations LLC

Danbury, NH, USA

Published: 6/14/2022

Manufacturing

Job Description

RENTAL SHOP MANAGER

BASIC FUNCTION

The Rental Manager is responsible for the shops financial growth, and all daily operations. The Manager leads employees to create and maintain an exceptional ski/board rental experience for customers and employees. The Manager also oversees the day-to-day operations of staff training, labor control, guest service, and profit centers. The Rental Manager is required to regularly and customarily exercise discretion in managing the overall operation.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

Management of Rental Center, equipment, employees, and training. This includes but is not limited to staffing, budgeting, sales and marketing responsibilities as outlined below.
Creation of specific position descriptions for Rental Department positions with the approval of the President, Snowsports Director, and Human Resources Director and all hiring procedures.
Work closely with Snowsports Desk staff on Learn To Ski/Ride rentals and packages.
Monitoring of Rental Center pricing in relation to competitors. Ensure that is appropriate in the market. Work closely with the Marketing Department on the promotion of approved programs.
Oversee the inventory and maintenance of all equipment and uniforms necessary to maintain the standards set forth by the resort.
Work closely with all managers in an effort to maintain and improve resort's quality of experience for its guests.
Actively promote safe skiing/snowboarding by educating the staff and public as to the "Responsibility Code" and common sense rules of skiing/snowboarding.
Maintain, update, and execute operations plans.
Meet service level objectives and department goals as set forth by immediate supervisor.
Other duties and responsibilities as assigned

SUPERVISION EXERCISED
Administrative and functional supervision, direct or indirect of 8 employees.

SUPERVISION RECIEVED
Direction is received from the Ski and Ride School Director.

QUALIFICATIONS

Must have excellent oral and written communication skills
Knowledge of Skis and Snowboards
5+ Years of experience in the rental and retail industry
3+ Years of experience in managing or supervising
Must have the ability to adapt to unexpected situations
Must be able to remain calm and portray a friendly demeanor in stressful situations
Must be willing to work weekends, holidays and occasional evenings
Must be able to successfully pass drug screening and background check

At Ragged Mountain we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the recreation field, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.

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