Job Description
Job Description
About the Role:
The Cashier/Store Customer Service Representative (CSR) plays a crucial role in ensuring a positive shopping experience for our customers at the Corporate Office location. This position is responsible for accurately processing transactions, handling cash, and providing exceptional customer service. The ideal candidate will be the first point of contact for customers, addressing inquiries and resolving issues efficiently. By maintaining a friendly and professional demeanor, the Cashier/Store CSR will help foster customer loyalty and satisfaction. Ultimately, this role contributes to the overall success of the store by driving sales and enhancing the customer experience.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a retail or customer service role.
- Basic math skills and ability to handle cash transactions.
Preferred Qualifications:
- Experience with point-of-sale systems.
- Knowledge of retail sales techniques and customer service best practices.
Responsibilities:
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Provide excellent customer service by greeting customers, answering questions, and addressing concerns.
- Handle cash, credit, and debit transactions while ensuring compliance with company policies.
- Assist in maintaining the cleanliness and organization of the checkout area and store.
- Collaborate with team members to achieve sales goals and improve customer satisfaction.
Skills:
The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with customers and team members daily. Attention to detail is crucial when processing transactions to ensure accuracy and prevent errors. Problem-solving skills will be utilized when addressing customer inquiries or complaints, allowing for effective resolution. Preferred skills, such as familiarity with point-of-sale systems, will enhance efficiency in transaction processing.