Security Systems Manager - Fire Alarm & Security Systems

Job Description

Job Description

We're hiring a hands-on Service Manager to lead our field service operations. This is a working leadership role ideal for a licensed Journeyman or Class D Electrician who understands fire and security systems and wants to take their career to the next level.

You’ll oversee a team of coordinators and technicians, handle scheduling and quality control, and remain involved in fieldwork when needed—especially for escalated service calls, complex deficiencies, or troubleshooting.

Responsibilities

• Lead and supervise field service technicians across multiple job sites

• Oversee and support service and inspection coordinators

• Review service requests, schedule dispatches, and oversee workload distribution

• Oversee system inspections, testing, troubleshooting, and repair as needed

• Ensure all work complies with NEC, NFPA, state, and local codes

• Communicate with clients on deficiencies, quotes, and contract recommendations

• Coordinate with the estimating team on parts, scopes, and timelines

• Train and mentor techs on service protocols and equipment standards

• Maintain documentation of service calls, inspections, and repairs in CRM

✅ Requirements

• Valid Class D Electrician License or Journeyman Electrician License (NH/MA/ME/CT preferred)

• Licensure in multiple New England states is a major plus—industry pros know the value of that flexibility

• 3–5+ years of experience in fire alarm, security, or low-voltage service

• Ability to lead and coordinate service crews across territories

• Proficiency with troubleshooting fire panels, CCTV, access, and burglar systems

• Clean driving record and ability to pass background/drug screening

• Strong organizational and customer-facing communication skills

⭐ Bonus if you have:

• NICET certifications

• Experience working with Eagle Eye, Brivo, PTI

• Experience quoting deficiencies and building service proposals

• Background working with Honeywell, Silent Knight, Notifier, or similar Fire Alarm systems

• Familiarity with inspection report generation or CRM documentation

Compensation & Perks

• 401(k) with company match

• Medical, Dental, and Vision insurance

• Paid vacation, holidays, and sick time

• Stable year-round work with a respected regional company

• Leadership role with long-term advancement potential

Ready to Join a Company That Has Your Back?

Apply now and become part of a team that values technical skill, team leadership, and customer trust.

Submit your resume or reach out directly. Let’s talk.

Company DescriptionNew England Safety Systems Inc. in Taunton, Massachusetts was established in 2005 as a full-service commercial, residential, and industrial fire and burglar alarm installation company. Today we are a full-service company providing safety, security, and fire protection systems. We offer design, installation, maintenance, and repair of these systems for commercial and industrial companies.

Our philosophy is to treat our employees with respect. We are grateful for the stellar service our team provides to our customers. The result has been long-term relationships with our customers based on trust, loyalty, and service.

We offer a wide range of systems for security, fire, access control, video surveillance, 24/7 "UL" list-approved central station monitoring, and all of your electrical needs.

Company Description

New England Safety Systems Inc. in Taunton, Massachusetts was established in 2005 as a full-service commercial, residential, and industrial fire and burglar alarm installation company. Today we are a full-service company providing safety, security, and fire protection systems. We offer design, installation, maintenance, and repair of these systems for commercial and industrial companies.\r\n\r\n \r\n\r\nOur philosophy is to treat our employees with respect. We are grateful for the stellar service our team provides to our customers. The result has been long-term relationships with our customers based on trust, loyalty, and service.\r\n\r\n \r\n\r\nWe offer a wide range of systems for security, fire, access control, video surveillance, 24/7 "UL" list-approved central station monitoring, and all of your electrical needs.