Quality Improvement Assistant

Job Description

Job DescriptionCOMMUNITY BRIDGES IS GROWING AND WE WANT YOU TO JOIN OUR TEAM!

Community Bridges is looking for a less then part time Quality Improvement Assistant!

We are a non-profit agency founded in 1982 with a mission to advance the integration, growth, and interdependence of people with developmental disabilities within their own communities. Building on the strengths of over 1,100 individuals in the greater Capital Area and their families, we work to identify barriers of access to find creative solutions to develop meaningful community engagement.

The Quality Improvement Administrative Assistant is responsible for providing support to the quality improvement processes at the agency. The Admin's primary tasks are data entry, tracking and coordination of processes.

Qualifications:

Education: Associate's Degree preferred.

Experience: Four years' experience in project management, administrative or clerical position; experience with human service agencies preferred. Experience with Microsoft Word, Adobe, Excel, Access and other databases.

Compensation and Benefits:

Mileage Reimbursement: Employees are reimbursed for approved mileage driven on the clock.

Paid Training: As an employee, you are paid your usual rate of pay while attending training!

Specific Duties and Responsibilities:

1. Analysis and Tracking – Receives and enters into databases the following documents:

· HRC Reminder Emails

· HRC Updating HRC Spreadsheet

· HRC Meeting Minutes

· BDS Complaint Data Collection

· BAAS Complaint Data Collection

· Sentinel Events Data Collection

· Mortality Review/Notification Data Collection

· Waiver Data Collection

· Restraint and Seclusion Data Collection

· Medication Admin 1201 Reminder Emails

· Medication Admin 1201 Data Collection

· Medication Occurrence Data Collection

· Vendor Management Data Collection

· Incident Reports Data Entry

· Audit Preparation and Response

· Board Report Preparation

· Vendor, Nurse and SC Quarterly Meetings

· 5 Day Visit Management

· Change of Address Management

· Unannounced Visit Management

· Residency Certification Management

· NCI Survey Tasks

2. Reports – May run reports from databases to provide data to Supervisor and Vice President of Admin Operations. Will assist with data summary and analysis for QI Reports.

3. Committee Participation – Participates in HRC Committee, QI Committee, IAC and semi-annual provider agency meetings to speak on quality improvement initiatives, issues and metrics and record meeting minutes.

4. Audit, Surveys and Mailings May create surveys using Survey Monkey or Constant Contact, at request of Director and coordinate processes for surveying stakeholders, employees and community satisfaction. Will coordinate process for mailings to clients, families and other stakeholders to send them materials about changes in practice or educating them about current practice (Ex: Clients Rights process; Complaint Process). Participate in audit preparation, data entry and reporting.

Other duties -

Agency Administration

1. Policies and Procedures –Assist with maintenance and updates to the Policies & Procedures and the Table of Contents.

1. Other – may assist with Board of Director reporting, stepping in to oversee functions in the Manager and / or Director's absence and other administrative support on non-QI tasks as needed. Other duties as assigned.

Required Skills:

1. Strong written and verbal communication skills. Strong interpersonal and customer service skills.
2. Organizational and analytical skills to take data and process it into clear and useable format.
3. Ability to analyze incident reports, complaints, sentinel events and other areas to determine if a matter needs Manager and / or Director oversight to keep clients' rights intact.
4. Time management skills to meet deadlines.
5. Self-motivated and self-directed work skills
6. Attention to detail and task-oriented. Able to manage multiple discrete tasks simultaneously.

Required Technical Skills

1. Advanced level skills with MS Word, Adobe, Excel and Database programs
2. Experience working in a networked environment
3. Experience working with Windows 2003
4. Typing at least 50 wpm accurately.

Physical Effort:

Must be able to sit and work at a computer for a long period of time. Must be able to bend and reach and lift up to 10 pounds.

Emotional Effort:

Individual must be able to self-manage work tasks. Some periods work flow is more demanding than others. Some periods of stress. Will periodically have a short deadline to complete a task.