HVAC Customer Service / Dispatch Coordinator
Job Description
Job Description
HVAC Customer Service / Dispatch Coordinator
$22–$27/Hour + Bonus Opportunities | Reading, MA
Join a Longstanding Local HVAC Team
Cooling Unlimited has been serving customers throughout Middlesex County since 1986. We're looking for a dependable, organized HVAC Customer Service & Dispatch Coordinator to help keep our customers, technicians, and daily schedules moving in the right direction.
This is a fast-paced, people-focused position where you'll be the first point of contact for customers while also helping coordinate the field team. You'll balance incoming calls, appointment scheduling, technician communication, and customer follow-up throughout the day.
If you're someone who stays calm when things get busy, communicates well, and enjoys being the person who keeps everything organized, you'll have an opportunity to make a real impact here.
What You'll Be Responsible For
- Answer incoming customer calls and determine the appropriate next steps
- Schedule HVAC service and maintenance appointments
- Coordinate technician schedules and daily routes
- Communicate appointment updates between customers and field technicians
- Prioritize urgent service requests and adjust schedules as needed
- Follow up with customers regarding completed service and future needs
- Help promote maintenance agreements and support customer retention
- Complete general administrative and office support duties
What We're Looking For
- 1–2+ years of experience in customer service, dispatch, call center, inside sales, or a similar role
- Excellent verbal and written communication skills
- Strong organization and the ability to manage competing priorities
- Comfortable handling a high volume of calls and frequent schedule changes
- Confident using computers and common office programs, including Word, Excel, and Outlook
- Typing speed of 30+ WPM
- Reliable, detail-oriented, and willing to take ownership when things get busy
Experience That Will Help You Stand Out
- Background in HVAC, plumbing, electrical, or another skilled trade
- Previous experience coordinating technicians or service appointments
- Familiarity with ServiceTitan or comparable scheduling/dispatch software
- Inside sales or customer retention experience
Pay: $22–$27 hourly, depending on experience; with bonus opportunities
Schedule: Monday–Friday, 8:00 AM–5:00 PM
What we offer:
- 401(k) with 3% company match
- Health, dental, and vision insurance - 50% employer-paid
- 100% employer-paid life insurance
- Short- and long-term disability coverage
- Paid holidays, PTO, and sick time
- Paid birthday off
Why Join Us?
You'll play an important role in keeping the entire service operation running smoothly. From the first customer call to the technician's arrival and follow-up afterward, your organization and communication will directly impact the customer experience.
If you're ready to bring your customer service skills to a stable, established HVAC company, we'd like to hear from you.