Job Description
Job DescriptionOur client, a real estate investment, development and management company focused in the residential rental and real estate tech areas, is searching for a Regional Director of Maintenance Regional Director of Maintenance to scale and develop a multi-tiered maintenance logistics network designed to efficiently service their growing real estate portfolio of roughly 50 buildings and 300 units distributed across the greater Boston area.
As the Director of Maintenance & Logistics this role will work in coordination with the Property Operations departments to maintain and deploy resources and personnel for maintenance, construction and field operations. As the first member of our logistics team, this role will involve building critical infrastructure for the company as they continue to grow.
Regional Leadership & Team Development
- Direct, mentor, and develop a high-performing regional team of maintenance supervisors and technicians.
- Establish performance metrics and conduct regular evaluations, providing impactful coaching and fostering a culture of continuous improvement.
- Develop and implement comprehensive training programs to enhance team skills and capabilities.
- Optimize staffing models and resource allocation across the portfolio to ensure maximum efficiency and responsiveness.
Strategic Maintenance Operations
- Develop and execute preventative and reactive maintenance strategies across a multi-family portfolio.
- Oversee the prioritization and management of work orders, ensuring timely completion, quality standards, and optimal resource deployment.
- Implement robust inspection protocols to proactively identify and address maintenance needs across all properties.
- Leverage property management software and data analytics to track performance, identify trends, and drive operational efficiencies.
Vendor & Contract Management
- Identify, qualify, and manage a network of preferred external vendors for specialized maintenance services.
- Negotiate high-value contracts, ensuring favorable terms, quality assurance, and compliance with all safety and regulatory standards.
- Conduct regular quality assurance reviews of vendors, addressing any issues and fostering strong, mutually beneficial relationships.
Resident Experience Enhancement
- Oversee the resolution of complex resident maintenance issues, ensuring timely, professional, and satisfactory outcomes.
- Develop and implement communication strategies to keep residents informed about maintenance schedules and significant updates.
- Champion initiatives that enhance overall resident satisfaction through superior maintenance service delivery.
Portfolio Project Management
- Lead the planning, coordination, and execution of significant maintenance projects, including those up to $15,000 in value, and potentially larger strategic initiatives.
- Develop detailed project plans, manage budgets, timelines, and resources, ensuring successful and timely completion.
- Collaborate with cross-functional teams on capital improvement projects and property upgrades.
Safety, Compliance & Risk Management
- Establish and enforce robust safety protocols and compliance standards across all maintenance operations, adhering to local, state, and federal regulations.
- Oversee safety training programs and promote a strong safety culture throughout the regional team.
- Ensure accurate record-keeping of safety inspections, incidents, and preventative maintenance activities.
Financial Oversight & Budget Management
- Develop, manage, and adhere to comprehensive regional maintenance budgets.
- Implement cost-control measures and identify opportunities for efficiency improvements in maintenance expenditures.
- Provide detailed financial reporting and analysis to senior leadership.
Qualifications
- 7-10 years of progressive experience in maintenance management, with a strong background overseeing a portfolio of 500+ units or equivalent commercial scale.
- Minimum of 3-5 years of experience in a leadership role overseeing multiple teams or properties (e.g., Regional Manager, Senior Maintenance Manager).
- Demonstrated ability to manage complex operations and multiple competing priorities in a fast-paced environment.
- Extensive knowledge of all aspects of residential building systems, including HVAC, plumbing, electrical, carpentry, and general construction.
- Proven track record in strategic project management, including budget and timeline oversight.
- Exceptional leadership, team-building, and interpersonal skills, with the ability to inspire and motivate a large, diverse team.
- Superior communication and negotiation skills, capable of interacting effectively with residents, vendors, and senior leadership.
- Proficiency with property management software (e.g., Yardi, AppFolio, RealPage) and strong analytical skills.
- In-depth knowledge of Massachusetts building codes, safety regulations, and housing laws.
- Highly adaptable and flexible, with the ability to respond to business needs, including potential off-hours support or emergency response.
- Proficient in Google Suite and eager to adopt new technologies to enhance operational efficiency.
- Must be comfortable driving throughout the Greater Boston area to support regional operations.
- A valid driver's license, a clean driving record, and proof of insurance are required.
- Bachelor's degree in a related field preferred; equivalent experience will be considered. Relevant certifications (e.g., HVAC, CPO) are a plus.
Compensation$120-150K DOE