Job Description
Our client, a well-established insurance organization in Quincy, is seeking an experienced and client-focused Senior Account Manager – Personal Lines. This individual will manage an assigned book of personal insurance clients and serve as the primary contact for policy service, renewals, coverage questions, billing issues, and account updates.
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Responsibilities:
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- Manage the day-to-day service needs of personal lines clients.
- Process renewals, endorsements, cancellations, and policy changes.
- Review accounts, identify coverage gaps, and recommend appropriate solutions.
- Respond to client questions regarding coverage, billing, claims, and renewals.
- Prepare quotes and coordinate with carriers and underwriters.
- Support account rounding, cross-selling, and client-retention efforts.
- Maintain accurate client and policy documentation.
- Collaborate with producers, carriers, mortgage companies, and internal teams.
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Qualifications:
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- Active Massachusetts Property and Casualty Insurance License.
- Three or more years of personal lines insurance experience preferred.
- Strong knowledge of homeowners, automobile, umbrella, flood, and related coverages.
- Excellent communication, organization, and client-service skills.
- Ability to manage multiple priorities with accuracy and strong follow-through.
- Experience with Applied Epic or a similar agency management system preferred.
- High-net-worth or complex personal lines experience is a plus.
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Compensation and Benefits:
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Our client offers competitive compensation, a comprehensive benefits package, paid time off, retirement benefits, professional-development support, and potential hybrid work flexibility.
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Additional information regarding the company, compensation, and benefits will be shared with qualified candidates during the interview process.
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Our client is an equal opportunity employer and considers all qualified applicants without regard to any status protected by applicable law.