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<h3>Job Description</h3>
Job DescriptionSalary: $60,000 
Job Title: Multi-Site Store Manager
Department: University Gear Shop
Location: MA College of Art and Design Boston, MA
Reports to: EVP Sales and Strategic Partnerships
Position Summary: The Multi-Site Store Manager at Westfield State University Campus Store will oversee all aspects of the retail stores and is responsible for supervising daily activities of the stores at:
<ul>
<li>MA College of Art and Design</li>
<li>Framingham State University</li>
<li>Mass Bay Community College (online store)</li>
</ul>
This leader is responsible for ensuring overall store performance sales goals and profitability are met and supervising a customer-focused part-time sales team. In this role youll set the standard of success and develop operational action plans, manage inventory, and cash flow, and work with students, staff, faculty, and alumni to fulfill their product needs. The multi-site manager will dedicate the necessary time needed at each location in order to deliver the operational excellence and world-class service that is expected. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.
Essential Duties and Responsibilities:
 
In-store Selling Effectiveness:
<ul>
<li>Demonstrates/sells products to customers, explains benefits, features, prices, quality, value, and other information to build business through outstanding customer service</li>
<li>Drive store sales and traffic results, executing strategic merchandising initiatives, and consistently achieving key store metrics</li>
<li>Uphold positive working relationships with university officials, UGS partners, and third-party vendors</li>
<li>Maintain optimal floor coverage and schedules to maximize store productivity while staying within established sales per labor hour metrics</li>
<li>Build and maintain a store environment that is sharply focused on branding and visual merchandising to optimize the shopping experience</li>
<li>Maintain an organized floor plan with compelling visual product and branded signage standards that are met at all times </li>
<li>Ability to oversee and attend temporary pop-up store events outside of the physical store location</li>
</ul>
Direct Selling Effectiveness:
<ul>
<li>Build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups</li>
<li>Work with support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations</li>
<li>Work with support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented</li>
<li>Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems</li>
<li>Work with support team to assure timely invoicing of direct customers</li>
</ul>
Build High Performing Teams:
<ul>
<li>Oversee, manage, and lead the Assistant Store Manager at Framingham State University and part-time sales associates at all locations.</li>
<li>Hire, train and inspire a sales team that is committed to exceeding customers expectations while always delivering the highest level of customer service</li>
<li>Provide ongoing team leadership and coaching; lead periodic team meetings, one-on-one staff meetings, yearly performance reviews</li>
<li>Identify, document, and resolve performance issues and policy violations in partnership with the human resources manager</li>
<li>Partner with human resources manager on all benefits, payroll, on-boarding, and off-boarding matters </li>
</ul>
Operational Excellence:
<ul>
<li>Attain operational excellence at all locations</li>
<li>Implement action plans to improve key performance indicators to maximize business</li>
<li>Work with the UGS team members to help identify opportunities to improve store operations efficiency</li>
<li>Maintain inventory control and enter product information into the ordering systems to maintain optimal in-store product inventory levels </li>
<li>Review online orders and prepare merchandise for shipping</li>
<li>Manage controllable expenses and work with the accounting team to provide necessary documentation </li>
<li>Perform and or delegate opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate UGS directives</li>
<li>Maintain store policies and procedures</li>
<li>Incorporate loss prevention and safety messages into daily operations and work with university officials as the need arises</li>
<li>Maintain a safe and clean environment in accordance with university and UGS policies</li>
<li>Collect and analyze information and data to generate reports </li>
<li>Troubleshoot and aid in problem solving backend and frontend issues as they arise</li>
<li>Work hours are primarily 9am to 5pm however, availability for varied weekly shifts including occasional weekends, evening events and peak shifts hours required</li>
</ul>
Community Outreach:
<ul>
<li>Weekly outreach to departments, faculty, administration, student groups and other auxiliary services for the purpose of building trustworthy relationships</li>
<li>Monthly meeting/communication with UGS contract administrator</li>
<li>Implement all additional services and programs that pertain to community involvement</li>
<li>Be present and available for as many community activities and events as possible</li>
<li>Establish an Advisory Committee that meets four times a year for the purpose of understanding branded needs and measure the success of past performance</li>
</ul>
Other Duties:
<ul>
<li>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</li>
</ul>
Knowledge and Experience:
<ul>
<li>5+ years retail store management, customer service and/or merchandising experience </li>
<li>5+ years experience staffing and leading a high performing, customer focused retail sales team </li>
<li>Apple certification may be required</li>
<li>Demonstrated technical expertise in point-of-sale systems and troubleshooting POS issues</li>
<li>Broad range of product knowledge including apparel, hardgoods and tech accessories a plus</li>
<li>Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams</li>
<li>Proficiency with mobile hardware technology </li>
<li>Experience with shipping software a plus</li>
</ul>
Core Competencies:
<ul>
<li>Ability to lead and coach individuals and teams, give constructive feedback, and motivate others to be high performers</li>
<li>Consultative customer service through active listening and interpersonal communication</li>
<li>Proven ability to drive sales results</li>
<li>Ability to think critically, problem solve and use sound judgment</li>
<li>Willingness to learn and embrace new procedures and new technologies</li>
<li>Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment</li>
<li>Detail oriented with proven organizational skills</li>
<li>Ability to work independently and collectively with the team and across multiple entities (vendors, partners, corporate teams)</li>
<li>Strong self-motivation toward the achievement of strategic and tactical goals </li>
<li>High sense of urgency and willingness to take initiative</li>
<li>Positive and professional demeanor with the ability to remain calm in high pressure situations</li>
<li>Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation</li>
<li>Ability to travel between stores on a regular basis and schedule time at all locations</li>
</ul>
Education and Training:
<ul>
<li>Bachelors degree or equivalent experience in related field preferred</li>
</ul>

Multi-Site Store Manager (MA College of Art and Design)

<h3>Job Description</h3>
Job DescriptionSalary: 
Job Title: Multi-Site Store Manager
Department: University Gear Shop
Location: Salem State University Salem, MA
Reports to: EVP Sales and Strategic Partnerships
Position Summary: The Multi-Site Store Manager at Salem State University Campus Store will oversee all aspects of the retail stores and is responsible for supervising daily activities of the stores at:
<ul>
<li>Salem State University </li>
<li>Northern Essex Community College </li>
<li>Middlesex Community College </li>
</ul>
This leader is responsible for ensuring overall store performance sales goals and profitability are met and supervising a customer-focused part-time sales team. In this role youll set the standard of success and develop operational action plans, manage inventory, and cash flow, and work with students, staff, faculty, and alumni to fulfill their product needs. The multi-site manager will dedicate the necessary time needed at each location in order to deliver the operational excellence and world-class service that is expected. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.
 
Essential Duties and Responsibilities:
 
In-store Selling Effectiveness:
<ul>
<li>Demonstrates/sells products to customers, explains benefits, features, prices, quality, value, and other information to build business through outstanding customer service</li>
<li>Drive store sales and traffic results, executing strategic merchandising initiatives, and consistently achieving key store metrics</li>
<li>Uphold positive working relationships with university officials, UGS partners, and third-party vendors</li>
<li>Maintain optimal floor coverage and schedules to maximize store productivity while staying within established sales per labor hour metrics</li>
<li>Build and maintain a store environment that is sharply focused on branding and visual merchandising to optimize the shopping experience</li>
<li>Maintain an organized floor plan with compelling visual product and branded signage standards that are met at all times </li>
<li>Ability to oversee and attend temporary pop-up store events outside of the physical store location</li>
</ul>
Direct Selling Effectiveness:
<ul>
<li>Build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.</li>
<li>Work with support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations</li>
<li>Work with support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented</li>
<li>Work with support team and customers to approve virtual samples </li>
<li>Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems</li>
<li>Work with support team to assure timely invoicing of direct customers</li>
</ul>
Build High Performing Teams:
<ul>
<li>Oversee, manage, and lead the Site Supervisors and part-time sales associates at all locations.</li>
<li>Hire, train and inspire a sales team that is committed to exceeding customers expectations while always delivering the highest level of customer service</li>
<li>Provide ongoing team leadership and coaching; lead periodic team meetings, one-on-one staff meetings, yearly performance reviews</li>
<li>Identify, document, and resolve performance issues and policy violations in partnership with the human resources manager</li>
<li>Partner with human resources manager on all benefits, payroll, on-boarding, and off-boarding matters</li>
</ul>
Operational Excellence:
<ul>
<li>Attain operational excellence at all locations</li>
<li>Implement action plans to improve key performance indicators to maximize business</li>
<li>Work with the UGS team members to help identify opportunities to improve store operations efficiency</li>
<li>Maintain inventory control and enter product information into the ordering systems to maintain optimal in-store product inventory levels </li>
<li>Review online orders and prepare merchandise for shipping</li>
<li>Manage controllable expenses and work with the accounting team to provide necessary documentation </li>
<li>Perform and or delegate opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate UGS directives</li>
<li>Maintain store policies and procedures</li>
<li>Incorporate loss prevention and safety messages into daily operations and work with university officials as the need arises</li>
<li>Maintain a safe and clean environment in accordance with university and UGS policies</li>
<li>Collect and analyze information and data to generate reports </li>
<li>Troubleshoot and aid in problem solving backend and frontend issues as they arise</li>
<li>Work hours are primarily 9am to 5pm however, availability for varied weekly shifts including occasional weekends, evening events and peak shifts hours required</li>
</ul>
Community Outreach:
<ul>
<li>Weekly outreach to departments, faculty, administration, student groups and other auxiliary services for the purpose of building trustworthy relationships</li>
<li>Monthly meeting/communication with UGS contract administrator</li>
<li>Implement all additional services and programs that pertain to community involvement</li>
<li>Be present and available for as many community activities and events as possible</li>
<li>Establish an Advisory Committee that meets four times a year for the purpose of understanding branded needs and measure the success of past performance</li>
</ul>
Other Duties:
<ul>
<li>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</li>
</ul>
Knowledge and Experience:
<ul>
<li>5+ years retail store management, customer service and/or merchandising experience </li>
<li>5+ years experience staffing and leading a high performing, customer focused retail sales team </li>
<li>Apple certification may be required</li>
<li>Demonstrated technical expertise in point-of-sale systems and troubleshooting POS issues</li>
<li>Broad range of product knowledge including apparel, hardgoods and tech accessories a plus</li>
<li>Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams</li>
<li>Proficiency with mobile hardware technology </li>
<li>Experience with shipping software a plus</li>
</ul>
Core Competencies:
<ul>
<li>Ability to lead and coach individuals and teams, give constructive feedback, and motivate others to be high performers</li>
<li>Consultative customer service through active listening and interpersonal communication</li>
<li>Proven ability to drive sales results</li>
<li>Ability to think critically, problem solve and use sound judgment</li>
<li>Willingness to learn and embrace new procedures and new technologies</li>
<li>Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment</li>
<li>Detail oriented with proven organizational skills</li>
<li>Ability to work independently and collectively with the team and across multiple entities (vendors, partners, corporate teams)</li>
<li>Strong self-motivation toward the achievement of strategic and tactical goals </li>
<li>High sense of urgency and willingness to take initiative</li>
<li>Positive and professional demeanor with the ability to remain calm in high pressure situations</li>
<li>Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation</li>
<li>Ability to travel between stores on a regular basis and schedule time at all locations</li>
</ul>
Education and Training:
<ul>
<li>Bachelors degree or equivalent related field preferred</li>
</ul>
Salary: 
<ul>
<li>$55,000 per year </li>
</ul>

Multi-Site Store Manager (Salem State University)

<h3>Job Description</h3>
Job DescriptionSalary: $18-$25 
Cut, trim, or prepare consumer-sized portions of meat for use or sale in retail establishments. 
Job Tasks
<ul>
<li>Wrap, weigh, label and price cuts of meat.</li>
<li>Prepare meat products for sale or consumption.</li>
<li>Prepare and place meat cuts and products on the display counter, so they will appear attractive and catch the shopper's eye.</li>
<li>Prepare special cuts of meat ordered by customers.</li>
<li>Cut meat products.</li>
<li>Cut, trim, bone, tie, and grind meats, such as beef, pork,lamb, poultry, and fish, to prepare meat in cooking form.</li>
<li>Track grind reports (scanning system)</li>
<li>Make sausage</li>
<li>Prep meat based recipes for kitchen use</li>
<li>Utilize prep list for daily tasks, cleaning and communication.</li>
<li>Prep, make marinades and other items to accommodate meat production.</li>
<li>Prepare meat products for sale or consumption. Cut meat products.</li>
<li>Direct operational or production activities.</li>
<li>Receive, inspect, and store meat upon delivery, to ensure meat quality.</li>
<li>Inspect, rotate and utilize all meat to maximize profits</li>
<li>Record quantity of meat received and issued to cooks or keep records of meat sales.</li>
<li>Record operational or production data.</li>
<li>Shape, lace, and tie roasts, using boning knife, skewer, and twine.</li>
<li>Cleaning of meat cutters areas, equipment and kitchen area. </li>
<li>Confer with customers or designers to determine order specifications. </li>
<li>Assist Kitchen team with preparing meals, prepping and cleaning.</li>
<li>Assist in the Store to meet or exceed financial targets</li>
<li>Knowledge of health and safety rules in a kitchen</li>
<li>Manual dexterity able to operate cutting tools and kitchen utensils</li>
<li>A team player with good communication skills</li>
<li>Patient with an ability to stay positive under pressure</li>
<li>Very good physical condition and endurance, lift minuum of 50 lbs</li>
<li>High school diploma or equivalent is desirable; Training from a culinary school will be an asset</li>
<li>Clean and sanitize work areas, equipment, utensils, dishes, or silverware.</li>
<li>Clean food preparation areas, facilities, or equipment.</li>
<li>Store food in designated containers and storage areas to prevent spoilage.</li>
<li>Store supplies or goods in kitchens or storage areas</li>
<li>Load dishes, lugs, bus tubs into dishwashing machines and put away</li>
<li>Remove trash and clean the kitchen</li>
</ul>
Culinary Experience would be a benefit
 
Schedule
Weekends are required

Meat Cutter Summer Part Time

<h3>Job Description</h3>
Job Description Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together. The Assistant General Manager, reporting to the General Manager, will create passion and enthusiasm for the company vision “To be the most loved and best run restaurant in North America”. They will ensure that the standards are executed flawlessly throughout the restaurant operations every day. The AGM is responsible for the overall smooth operation of the restaurant and bar and the delivery of outstanding food &amp; beverage quality and service model excellence through teamwork, motivation and strong leadership. The AGM also overlaps into the kitchen as a partner to the team of Sous Chefs overseeing the operations with their team - staff and the leadership teams alike. Key Activities: 
<ul>
<li>Responsible for creating and enhancing a restaurant culture that drives excellence in every aspect of hospitality success including top line revenues, excellent service standards, high quality product from the restaurant &amp; bar teams, dynamic culture, strong morale, and superior profit management to achieve financial goals to support the GM.</li>
<li>Works with the GM to support the R &amp; M within the building as well as a ‘timeless environment’ effort throughout the operation.</li>
<li>leads beverage concepts to ensure adequate accountability, quality, presentation and service performance.</li>
<li>Produces approved budgets, and operates within established guidelines regarding costs, expenses, sales and profits reporting to the GM.</li>
<li>AGM's are directly overseeing the recruitment, training, development and mentoring of their current leadership teams.</li>
<li>Direct involvement in and follow up with all disciplinary action and performance management of all management team members.</li>
<li>Conducts frequent audits of your restaurant to ensure excellence in all areas.</li>
<li>Handles or assists with any guest-related complaints and/or comments as well as coordinates the proper follow up.</li>
<li>Assists weekly with the financial and operational weekly reporting required for delivering and analyzing the financial results of the restaurant on a regular basis. Reviews any significant variances from the budgeted figures. </li>
<li>Evaluates training procedures to ensure that all employees are contributing to a high level of the guest experience.</li>
<li>Management, teaching and coaching of our business success foundation ensuring high-level profitability.</li>
<li>Champion’s recognition and motivation efforts throughout the market to meet our goal of being the employer of choice in the restaurant industry in North America.</li>
<li>Develop and maintain positive relationships with your team, the community and the external people who support your restaurant.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum of 1-3 years of operational success, proven multiple year success as a restaurant manager, knowledge of operational systems including all kitchen, food development and proven financial management.</li>
<li>Excellent knowledge and high-level skills with all computer desktop systems, including but not limited to Microsoft Windows, Outlook, Excel, Word, PowerPoint as well as our POS systems.</li>
<li>Knowledge of premium casual dining market in your community.</li>
<li>Exceptional work ethic, combined with highly detailed communication skills, both written and verbal.</li>
<li>Uses time productively, maximizes efficiency, and meets challenging work goals.</li>
<li>Takes initiative and pursues opportunities aligned with a strong ability to multi-task.</li>
<li>Strong rapport and presentation skills.</li>
<li>A college or university business degree in hospitality, restaurants and culinary arts, or equivalent, business education background is an asset.</li>
</ul>

Assistant General Manager - Boston

<h3>Job Description</h3>
Job DescriptionSalary: $23.49/hour 
SUMMARY: Lead Keepers are responsible for performing a variety of duties related to the care and welfare of the animals in their assigned routines. This includes cleaning exhibits and holding spaces, preparing and feeding diets, providing and evaluating enrichment, directly observing animals, and maintaining records. Additionally, this position will assist the Assistant Curator and Curator with oversight of the area which can included by is not limited to, creating and maintaining SOPs, participating in enrichment / training teams, and keeper scheduling. These positions require a work schedule of 7am-3:30pm or 10:30am 7pm in the busy season and 7:30am-4:30pm in the quiet season. This position must be able to regularly work weekends and holidays, as well as overtime when needed.
WHO WE ARE
Zoo New England's mission is to inspire people to protect and sustain the natural world for future generations by creating fun and engaging experiences that integrate wildlife and conservation programs, research, and education. Zoo New England manages and operates both Franklin Park Zoo in Boston and Stone Zoo in Stoneham, Massachusetts, and attracts over 1 million guests. We are in an exciting growth phase, with many new projects, exhibits and events. Youll be part of the Animal Care Team the largest department in the zoo, responsible for the well-being of thousands of animals, of hundreds of species - many of which are endangered in the wild.
WHO YOU ARE
<ul>
<li>Attention to detail: Provide exceptional care by ensuring all of the animals needs are met and observing closely for signs of illness or injury.</li>
</ul>
<ul>
<li>Friendly and Welcoming: Provide great customer service to internal and external guests, answering questions, performing public talks and participating in behind-the-scenes tours in a courteous and positive way.</li>
</ul>
<ul>
<li>Excellent communicator: Communicate clearly and thoroughly to supervisors and coworkers. Maintain thorough records.</li>
</ul>
<ul>
<li>Excellent time management: Be punctual and manage your time to stay within schedule, completing tasks and duties in a timely manner. Work independently after being trained.</li>
</ul>
<ul>
<li>Reliable and Thorough: Maintain your assigned area to a high standard, exceeding USDA and AZA standards. Provide enrichment according to the area guidelines and best practices. </li>
</ul>
YOUR PRIMARY RESPONSIBILITIES
<ul>
<li>Works safely around animals of a variety of taxa, research, write and follow standard operation procedures, oversee that institutional and departmental policies are being followed and in compliance with USDA and AZA guidelines.</li>
</ul>
<ul>
<li>Set and ensure standards are being followed. Oversee the work of senior keepers and zookeepers in the area.</li>
</ul>
<ul>
<li>Provide fresh food and water daily to animals in a species-specific manner and monitor consumption. Clean and maintain exhibits, holding and public spaces and keeper work areas to a high standard and oversee that in the entire area. Provide supplements, medication and goal-based enrichment as required.</li>
</ul>
<ul>
<li>Observe and report signs of health and individual/species behavior and record on ZIMS once trained.Helps maintain charts, census forms, calendars, reports, logs as needed.</li>
</ul>
<ul>
<li>Mentor the keeper staff and oversee animals and operations in the area, working closely with the curatorial and animal management team to assure best care for the animal collection and standards in the workplace.</li>
</ul>
REQUIREMENTS / QUALIFICATIONS
<ul>
<li>Bachelors degree in Biology, Zoology or related field preferred or 5+ years working as an animal care professional as determined by the hiring authority.</li>
</ul>
<ul>
<li>Minimum of four years zookeeping experience in addition to education / equivalent experience; six years is preferred with increasing of a senior role responsibility.</li>
</ul>
<ul>
<li>In the absence of Assistant Curator, maybe be asked to be POC for the day.</li>
</ul>
<ul>
<li>Eligible to acquire a Massachusetts gun license by the end of the 6-month introductory period. Maybe be required to handle and use firearms as a member of the Dangerous Animal Recovery Team (DART).</li>
</ul>
<ul>
<li>TB tested negative within the last 12 months before starting and fully vaccinated for COVID-19.</li>
</ul>
<ul>
<li>Excellent verbal and written communication skills, knowledge or ability to use Microsoft Office products and use of 2-way radios. </li>
</ul>
<ul>
<li>Must be physically able to work on their feet for long periods and lift over 50lbs.</li>
</ul>
<ul>
<li>Must have the ability to work for extended periods in harsh climatic conditions.</li>
</ul>
BENEFITS
<ul>
<li>Medical, dental, and vision plans for you and eligible dependents. </li>
</ul>
<ul>
<li>9 paid holidays and 6 personal holidays.</li>
</ul>
<ul>
<li>Accrue 10 vacation days and 12 days of sick leave your first year.</li>
</ul>
<ul>
<li>Free staff parking.</li>
</ul>
Zoo New England is an Equal Opportunity Employer by Choice
NO PHONE CALLS PLEASE

Lead Zookeeper

<h3>Job Description</h3>
Job DescriptionSalary: 15$-17$ 
As the fastest growing and leading online eyewear retailer in the world, GlassesUSA.com has been at the forefront of disrupting the traditional eyewear industry. With millions of delighted customers, our cutting-edge in-house technologies and data-driven philosophy have been driving our success in the global eCommerce, B2C sector.
Our brick-and-mortar locations are our way of interacting with our millions of customers, allowing new audiences to get to know our brands, providing an exceptional seamless GlassesUSA.com omnichannel personalized shopping experience.
About The Role:
GlassesUSA.com is looking for a full-time Sales Specialist and Keyholder to help us deliver the best possible service to our customers, ensuring patients are always happy. In this position, you will be in charge of assisting the management team by exhibiting excellent selling tactics, fostering a positive work environment, and carrying out operational procedures and goals in accordance with established company standards and policies.
What you'll do:
<ul>
<li>Assist customers experience in selecting frames &amp; lenses that are best suited for their needs, lifestyle, and desires.</li>
<li>Promote the values and brand philosophy of GlassesUSA.com.</li>
<li>Demonstrate unparalleled product knowledge.</li>
<li>Help foster an inclusive culture by treating customers and colleagues with respect.</li>
<li>Maintain outstanding store condition and visual merchandising standards.</li>
<li>Always be prepared to help out and anticipate the needs of both your team and your customers.</li>
<li>Opening and Closing procedures for the store.</li>
</ul>
Who you are:
<ul>
<li>Excited to work and learn at a fast-paced, fast paced and rapidly growing company.</li>
<li>Previous customer-facing experience in a service-minded environment.</li>
<li>A proactive, adaptable problem-solver who reacts quickly in unexpected situations.</li>
<li>A positive team player who leads by example.</li>
<li>Able to effectively communicate with a variety of people.</li>
<li>Organized, attentive, and detail oriented.</li>
<li>An energetic self-starter with an entrepreneurial spirit.</li>
</ul>
This position requires standing and walking for long periods of time, as well as lifting objects up to 50 lbs.
 
Natick MA Pay Range
<ul>
<li>Hourly pay range start * $15</li>
<li>Hourly pay range end * $17</li>
</ul>
Natick, MA 01760, Natick Mall
Natick, Massachusetts, 01760

Sales Associate - Keyholder

<h3>Job Description</h3>
Job DescriptionSalary: 120,000.00-140,000.00 
Would the opportunity to lead a division into it's next journey of growth be challenging enough for you? If you enjoy spearheading innovative strategic thinking &amp; planning, we have a fantastic opportunity for you!
We are New Englands leading commercial/industrial heating contractor and we are growing! Our organization has been servicing customers for over 70 years mainly in Eastern Massachusetts. We are currently seeking a General Manager to lead the sales and operations of our Mobile Boilers Division.
Summary:Responsible for managing and directing all aspects of the mobile boiler rental division, which includes managing the work of the Installation and Service technicians who install, repair and maintain mobile boilers. Generate and execute sales plans and strategies.
Essential Duties and Responsibilities include the following, but not limited to:
Sales:
<ul>
<li>Develop and maintain solid customer relationships within the boiler industry. Resolve questions, problems and concerns with speed and professionalism.</li>
<li>Ability to generate and follow up on sales leads.</li>
<li>Ability to provide potential customers with technical expertise both in writing and presentations.</li>
<li>Perform engineering and design for new customer orders.</li>
<li>Must be able to estimate and quote projects and rental equipment</li>
<li>Must be able to create mobile boiler pricing metrics.</li>
<li>Ability to effectively communicate and influence key decision makers.</li>
<li>Support the field Installation and Service technicians with completing service orders and providing pricing information. This includes after-hour service.</li>
<li>Help customers design and size the most efficient application for the temporary heat of the building.</li>
<li>Assist with receivable collections on late invoices</li>
<li>Meet with President periodically to review customer prospects, existing customer issues, project operations and project profitability.</li>
<li>Maintain relationships with state inspection officials</li>
<li>Ensure all relative mobile boiler paperwork is easily accessible and up to date.</li>
<li>Work with administrative personnel on permit applications and status.</li>
<li>Ensure there is a moderate amount of critical spare parts that are always readily available.</li>
</ul>
Operations:
<ul>
<li>Plan, direct and coordinate the daily operation of the division.</li>
<li>Help establish and implement division policies, goals, objectives and procedures.</li>
<li>Responsible for managing and overseeing the work of technicians.</li>
<li>Oversee job related and install and service-related purchases, including inventory control.</li>
<li>Provide customers with technical product information and provide product training as needed.</li>
<li>Assist with training new Installation and Service technicians.</li>
<li>Supervises projects to make sure that they are in accordance with design, budget and schedule.</li>
<li>Assist with safety procedures.</li>
</ul>
Qualifications:To perform this job successfully; an individual must be able to perform each essential duty satisfactorily.
<ul>
<li>Excellent computer skills Microsoft Office products and databases</li>
<li>Customer service skills</li>
<li>Product knowledge</li>
<li>Proposal experience</li>
<li>Presentation skills</li>
<li>Able to work with minimal supervision</li>
<li>Team player</li>
<li>Professional appearance</li>
</ul>
Education/Training/Experience
<ul>
<li>Bachelors degree in mechanical engineering or equivalent technical degree</li>
<li>Greater than 10 years of related experience</li>
</ul>
This position reports directly to the President. The salary range is $120,000.00 - $140,000.00 with bonus eligibility.

General Manager

<h3>Job Description</h3>
Job DescriptionSalary: $45,000 per year 
Job Title: Assistant Store Manager Framingham State University Campus Store
Department: Retail Operations
Location: Framingham, MA
Reports to: Multi-Site Store Manager at Mass College of Art and Design
 
Position Summary: The Assistant Store Manager at University Gear Shop is responsible for assisting the multi-site store manager with daily Gear Shop activities and directing sales, ensuring overall store performance sales goals and profitability are met. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.
 
Essential Duties and Responsibilities:
 
In-store Selling Effectiveness:
<ul>
<li>Assist with day-to-day operations of the store and implementing action plans to improve operating results</li>
<li>Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store</li>
<li>Uphold positive working relationships with university officials, UGS partners, and third-party vendors</li>
<li>Lead operations of pop-up sales events outside of the store using mobile technologies</li>
<li>Fulfill and ship online sales orders daily for Framingham and MassBay stores</li>
<li>Utilize company visual and signage guidelines to maintain store appearance and organization to maximize sales</li>
<li>Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued</li>
<li>Maintain a safe and clean store environment in accordance with university and UGS policies</li>
<li>Availability for varied weekly shifts including opening and closing, occasional weekends, evening events, and peak shifts hours required</li>
</ul>
Direct Selling Effectiveness:
<ul>
<li>In collaboration with the store manager, build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.</li>
<li>Work with corporate support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations</li>
<li>Work with corporate support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented</li>
<li>Work with corporate support team and customers to approve virtual samples </li>
<li>Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems</li>
<li>Work with support team to assure timely invoicing of direct customers</li>
</ul>
Build High Performing Teams:
<ul>
<li>With support of the Multi-Site Store Manager, lead the part-time sales associates at your store.</li>
<li>With support of the Multi-Site Store Manager, hire, train and inspire a sales team that is committed to exceeding customers expectations while always delivering the highest level of customer service</li>
<li>Identify, document, and resolve performance issues and policy violations in partnership with the human resources manager and Multi-Site Store Manager </li>
<li>Partner with human resources manager and Multi-Site Store Manager on all payroll, on-boarding, and off-boarding matters</li>
</ul>
Other Duties
<ul>
<li>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</li>
</ul>
Knowledge and Experience:
<ul>
<li>2-3 years retail experience with increasing responsibilities</li>
<li>Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues</li>
<li>Apple certification may be required</li>
<li>Broad range of product knowledge including apparel, hardgoods and tech accessories a plus</li>
<li>Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams</li>
<li>Proficiency with mobile hardware technology </li>
<li>Experience with shipping software a plus</li>
</ul>
Core Competencies:
<ul>
<li>Consultative customer service through active listening and interpersonal communication</li>
<li>Proven ability to drive sales results</li>
<li>Ability to think critically, problem solve and use sound judgment</li>
<li>Willingness to learn and embrace new procedures and new technologies</li>
<li>Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment</li>
<li>Detail oriented with proven organizational skills</li>
<li>Ability to follow directions, work independently and collaborate collectively with a team </li>
<li>High sense of urgency and willingness to take initiative</li>
<li>Positive and professional demeanor with the ability to remain calm in high pressure situations</li>
<li>Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation</li>
</ul>
Education and Training:
<ul>
<li>High school diploma required</li>
</ul>
Salary:
<ul>
<li>$45,000 per year</li>
</ul>

Assistant Store Manager (Framingham State University)

<h3>Job Description</h3>
Job DescriptionSalary: Experience Based 
Retail PT Weekend Only - Part Time
This rolewill include setting attractive retail displays while maintaining the service counter at VenosSpecialty Foods &amp; Meats.Performing routine kitchen tasks such as setting up workstations and ingredients, so that food can be prepared according to recipes is essential. This job follows instructions, and abides by all health and safety standards in the kitchen. The ability to work as a team, trustworthiness and passion for exceptional customer service are key to success with our team.This team member will ensure a positive company image byproviding courteous, friendly, and efficient customer service to customers and team members.
 
Details:
Weekends Availability required.
Store Hours Current Sun 10am - 5pm and Mon- Sat 9am - 6pm
Pay based on experience
 
Qualifications: 
<ul>
<li>High school diploma or equivalent.Culinary training a plus</li>
<li>2 year is restaurant kitchens</li>
<li>Strong work ethic and integrity.</li>
<li>Ability to stand and walk for extended periods of time.</li>
<li>Strong ability to work in a team environment.</li>
<li>Bend and stoop to grasp objects, climb ladders and lift up to 50 pounds.</li>
<li>Excellent customer service skills.</li>
<li>Ready to work in varied shifts, including weekends.</li>
</ul>
 Responsibilities:
<ol>
<li>Follow the prep list created by managers to plan duties.</li>
<li>Label and stock all ingredients on shelves so they can be organized and easily accessible.</li>
<li>Measure ingredients and seasonings to be used in cooking.</li>
<li>Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc.</li>
<li>Undertake basic cooking duties such as reducing sauces, parboiling food etc.</li>
<li>Prepare simple dishes such as salads, entrees etc.</li>
<li>Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.</li>
<li>Ensure all food and other items are stored properly.</li>
<li>Comply with nutrition and sanitation guidelines, food handler required paid for by Venos Speciality Foods &amp; Meats.</li>
<li>Perform other kitchen duties as assigned.</li>
<li>Exceptional customer service that exceeds expectations.</li>
<li>Organize a storefront with attractive and fresh retail displays.</li>
<li>Follow and comply with all applicable health and sanitation procedures whileadhering to safe work practices.</li>
<li>Answer telephone calls with proper phone etiquette.</li>
<li>Perform other duties as assigned by the Meat Manager, Store Manager orSupervisor.</li>
<li>Assist kitchen personnel with prep as needed.</li>
<li>Manage cash and credit transactions.</li>
<li>Lateral coverage for other personnel in the store when necessary.</li>
<li>Pack, price, weigh and recommend items for customers in the display case with pleasure.</li>
</ol>

Retail PT Weekend Only

<h3>Job Description</h3>
Job DescriptionSalary: 
General Manager - Super Service Today
 Are you a driven leader with a strong grasp of P&amp;L management and a proven track record of growing teams and businesses? Super Service Today, a fast-growing home services company, is seeking a highly capable General Manager to take the helm and help drive the company forward. If you thrive in a hands-on, growth-oriented environment where accountability, leadership, and strategic thinking are essential, we want to hear from you. 
About Us:
 At Super Service Today, we provide top-tier HVAC, plumbing, and electrical services to homeowners across the region. Weve built our reputation on exceptional service, and our team is the backbone of that success. As we continue to expand, were looking for a leader who can not only manage day-to-day operations but also strategically shape our future growth. 
Why This Role is Critical:
 We are looking for a combination of operations management and business development in a dynamic growth minded leader. This combination of experience is vital to the future growth of the company. 
What You'll Do:
As General Manager, youll be responsible for overseeing all day-to-day operations, with a primary focus on driving growth, improving profitability, and ensuring team accountability. You will directly report to Tim, the owner, and work closely with department leaders to optimize performance. In this role, you'll: 
<ul>
<li>Lead, Manage, and Grow the Team: Oversee a team of 40+ employees, with plans to expand the team, including hiring HVAC and Plumbing Managers. You will inspire your team to hit KPIs and provide coaching and leadership to ensure everyone reaches their full potential. </li>
<li>P&amp;L Management: Full P&amp;L ownership and you will identify areas for improvement, and devise strategies to increase profitability. </li>
<li>KPI Accountability: Establish and maintain key performance indicators (KPIs) to track company and individual success. </li>
<li>Strategic Growth: Develop a long-term growth plan for the company and ensure that the operational framework is scalable. </li>
<li>Systems Implementation: Youll work with existing tools like Service Titan and QuickBooks to optimize operations. </li>
<li>Team Development: Focus on developing employees to ensure they grow within the company. Youll be responsible for setting up structured development programs, providing ongoing coaching, and managing employee assessments. </li>
<li>Problem Solving: Tackle issues as they arise with a focus on long-term solutions. You'll be the go-to person for operational challenges and be responsible for creating effective solutions. </li>
</ul>
What We're Looking For:
<ul>
<li>5+ years of leadership experience in a similar role. </li>
<li>Ability to work in a fast-paced environment and make an impact from day one. </li>
<li>Industry Experience: Experience in the home services industry (HVAC, plumbing, electrical, etc.) is strongly preferred, ideally in a leadership role overseeing operations, finances, and teams. </li>
<li>P&amp;L Management: A strong understanding of financial management, with the ability to make data-driven decisions to improve profitability and performance. </li>
<li>Team Leadership: Proven experience managing and developing a team of 40+ employees, with a preference for someone who has overseen larger teams (100+). </li>
<li>KPI Accountability: Experience setting and managing KPIs and holding individuals accountable for their performance. </li>
<li>Strategic Mindset: You understand how to grow a business and develop long-term strategies to support company goals. </li>
<li>Hands-On Leadership: We need someone who isnt afraid to roll up their sleeves and work alongside the team, especially in a smaller, fast-paced environment where visibility and involvement are crucial. Creating accountability is also important. </li>
<li>Adaptability: We need someone who thrives in a fast-growing company and is skilled at adapting quickly. </li>
</ul>
Tools and Systems: 
<ul>
<li>Service Titan (Industry-specific software) </li>
<li>QuickBooks (Financial management) </li>
<li>Microsoft Office </li>
</ul>
Join us in growing Super Service Today! If youre excited about stepping into a role where you can directly impact the growth and success of a dynamic company, apply today. Help us build the future of home services, one satisfied customer at a time.

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