Job Description
Job Description
RESPONSIBILITIES
Technical & Team Leadership
- Serve as the primary technical escalation resource for complex product failures, providing hands-on troubleshooting support when standard repair methods are unsuccessful.
- Perform advanced troubleshooting, repair, calibration, testing, and validation of complex electro-mechanical Power products and assemblies, including component-level diagnostics and system verification utilizing electrical, mechanical, hydraulic, pneumatic, and other diagnostic techniques as applicable.
- Troubleshoot interactions between assemblies, subassemblies, firmware, software, and hardware to identify and resolve system-level failures.
- Achieve daily repair output targets and production goals while maintaining quality and safety standards.
- Monitor daily workflow and report production output, repair status, and schedule performance.
- Coordinate repair priorities to ensure customer commitments and production schedules are met.
- Determine labor assignments and shift resources as necessary to address workload fluctuations and production requirements.
- Validate repairs through comprehensive functional testing, calibration, tuning, and final system verification prior to release.
- Ensure employees accurately utilize SAP user status fields to record the location and status of RMA units throughout the repair process.
- Ensure advanced test equipment remains operational, properly maintained, and calibrated in accordance with company and industry requirements.
- Maintain accurate shop floor inventory and support inventory control initiatives.
- Monitor the availability and status of sub-assemblies, modules, and printed circuit boards required to complete repair builds.
- Promote and enforce First-In, First-Out (FIFO) material and workflow practices whenever possible.
- Provide daily direction, technical guidance, and support to technicians and repair personnel.
- Monitor and report employee attendance and staffing availability.
- Support employee cross-training initiatives and maintain training matrix documentation.
- Coach, mentor, and provide advanced technical guidance to technicians while supporting skill development, troubleshooting capability, and cross-training initiatives.
- Conduct monthly employee evaluations and performance discussions.
- Address employee performance and behavioral concerns in a timely and professional manner while partnering with management and Human Resources as appropriate.
- Develop, document, and improve troubleshooting methods, repair procedures, and technical work instructions for recurring or emerging product failures.
- Partner with Production Engineering, Manufacturing Engineering, Quality, and Product Support to resolve complex technical issues, improve repair methods, and enhance overall product reliability.
Continuous Improvement & Operational Excellence
- Lead and sustain 6S initiatives throughout the repair and production areas.
- Identify, correct, and prevent workplace organization, housekeeping, and safety deficiencies.
- Define, document, and maintain area standards for 6S compliance and workplace organization.
- Deploy Continuous Improvement Process (CIP) activities and collaborate with team members to execute improvement projects.
- Drive process standardization, efficiency improvements, waste reduction, and workflow optimization.
- Prepare and submit reports related to continuous improvement activities and project outcomes.
- Conduct and document Workplace Guidelines Checklists, 6S Audits, and Daily Leader Standard Work activities.
QUALIFICATIONS
- Associate degree in Electronics, Engineering Technology, Manufacturing, or relevant work experience.
- Minimum 8+ years of experience in electronics manufacturing, repair operations, or related technical environments.
- Advanced knowledge of analog and digital electronics, electro-mechanical systems, circuit analysis, power electronics, system integration, diagnostics, troubleshooting, and repair processes.
- Working knowledge of SAP or equivalent ERP systems for production and inventory tracking.
- Ability to coordinate resources, prioritize work, and manage multiple responsibilities in a fast-paced environment.
- Ability to work effectively with Engineering, Quality, Supply Chain, Manufacturing, and Operations teams.
- Demonstrated ability to diagnose and repair complex system-level failures where standard troubleshooting procedures may not exist.
- Proficiency using oscilloscopes, digital multimeters, power analyzers, signal generators, and other advanced diagnostic equipment.
- Excellent verbal, written, and interpersonal communication skills.
Preferred Qualification
- Strong leadership, coaching, and employee development skills.
- Expert ability to interpret schematics, wiring diagrams, assembly drawings, specifications, and engineering documentation.
- Demonstrated ability to identify recurring product issues and recommend improvements to repair processes, documentation, and manufacturing practices