Job Description
Job Description
About Sungrow:
Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.
The Position:
The Electrical Engineer position is a hybrid or Onsite position depending on the department requirement, and it plays an important role with this rapidly growing company. This is a very dynamic and fast-track position reporting to the Engineering Supervisor/Manager inside the service engineering group. The position will be the key member of the service engineering team and it is a highly technical customer facing position.
Essential Duties and Responsibilities:
- Perform a variety of engineering assignments involving technology applications involved in the installation, operation, testing and maintenance of various solar inverters and battery storage technologies.
- Perform as a lead on more complex field engineering assignments.
- Interact with customers to explain the technical scope of projects.
- Create and update field service procedures for troubleshooting and maintenance.
- Provide training to Customers, Vendors, and Internal Personnel as a virtual team member of the training center.
- Coordinate with R&D engineering in China for the generation of technical documents and training.
- Responsible for the technical issues of a certain region based on the job assignment.
- Lead the preparation of root cause reports to the customer.
- Lead and track technical issues from customers/FST/PM/etc. on Airtable to visualize the process of the issues.
- Analyze failures for trends requiring proactive actions and provide reports on findings.
- Provide feedback to the R&D team on possible mechanical and electrical design improvements.
- Advise, provide training on, and lead employees on various safety-related topics.
- Perform electrical and electronic troubleshooting and testing of solar inverters and their components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed.
- Perform troubleshooting to investigate solar plant issues such as battery issues, inverter faults, inverter design issues, and utility grid transients.
- Work with customer SCADA engineers to set up systems communication and parameters.
- Research alternative components that can be used in the field.
- Independently performs a range of field service tasks involving communication with Factory Engineering and Customer’s solar plant engineer.
- Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar/BESS plants.
- Help with the repair activities in the Service center.