Job Description
Job Title: IT Support Technician
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Location: Brockton, MA
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Position Type: Full-time, Direct Hire
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Salary Range: $55-65,000 (negotiable based on experience)
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Summary:
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Verigent's client is seeking a motivated IT Support Technician to provide onsite technical support within a hospital environment in Brockton, MA. This is an excellent opportunity for an entry-level or early-career IT professional with CompTIA A+ training/certification.
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Responsibilities:
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• Provide onsite technical support to hospital staff and end users.
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• Troubleshoot and resolve hardware, software, connectivity, and basic network issues.
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• Install, configure, and maintain computers, peripherals, phones, and other IT equipment.
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• Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting.
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• Assist with workstation deployments, equipment replacements, and technology upgrades.
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• Troubleshoot network connectivity, cabling, printers, and peripheral devices.
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• Create, update, and maintain service tickets and technical documentation.
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• Escalate complex technical issues to senior IT, network, or telecom personnel as needed.
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• Provide professional and responsive customer service to clinical and administrative staff.
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• Follow hospital IT procedures, security requirements, and safety protocols.
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• Assist with other onsite IT and telecommunications projects as assigned.
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Qualifications:
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• 1+ year of IT support, help desk, desktop support, telecommunications, or VoIP experience preferred.
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• CompTIA A+ certification or equivalent training strongly preferred.
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• VoIP, PBX, telecom, or telephone-system experience is a plus.
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• Basic understanding of TCP/IP, networking, and troubleshooting.
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• Experience supporting Windows computers and common peripherals.
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• Strong problem-solving and troubleshooting skills.
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• Excellent communication and customer service skills.
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• Ability to work independently in a fast-paced hospital environment.
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• Ability to lift, move, and install standard IT equipment as required.