Job Description
Job DescriptionPatient Services Representative (Float)
Full-Time | Monday–Friday | 8:00 AM–5:00 PM
Why Work Here?
Join a collaborative orthopedic team that values exceptional patient care, teamwork, professional growth, and a positive workplace culture.
Position Summary
South Shore Orthopedics is seeking a highly organized, adaptable, and customer-focused Patient Services Representative (Float) to support multiple departments throughout the practice. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and enjoys variety in their day.
As a float team member, you will provide coverage wherever needed, including front desk operations, patient scheduling, registration, clinical support, and administrative tasks. The ideal candidate is flexible, detail-oriented, and committed to delivering outstanding service to every patient.
Responsibilities
- Answer incoming telephone calls and assist patients with scheduling appointments.
- Register patients, verify information, and complete check-in/check-out procedures.
- Interview patients and obtain accurate demographic and insurance information.
- Schedule follow-up appointments, diagnostic testing, and surgical procedures.
- Room patients and provide administrative support to clinical staff as needed.
- Coordinate with providers and multiple departments to ensure efficient patient flow.
- Maintain accurate patient records within the electronic medical record system.
- Follow established scheduling protocols and business process documentation.
- Perform other related duties as assigned to support practice operations.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in a medical office or healthcare setting preferred.
- Excellent verbal and written communication skills.
- Strong computer skills and ability to learn new software quickly.
- Exceptional organizational skills with the ability to multitask and prioritize competing demands.
- Strong attention to detail and accuracy.
- Ability to work independently while contributing positively to a team environment.
- Professional, patient-focused attitude with excellent customer service skills.
- Working knowledge of HIPAA, OSHA, and patient confidentiality standards.
- Ability to build and maintain professional relationships with patients, providers, coworkers, and third-party payers.
Physical & Working Conditions
- Ability to lift up to 15 pounds.
- Prolonged periods of sitting, typing, and computer work.
- Frequent interaction with patients, providers, and staff throughout the day.
- Ability to manage multiple priorities, interruptions, and time-sensitive tasks.
- Occasional exposure to healthcare environments where bodily fluids may be present.
- Noise level is generally low to moderate.
Pre-Employment Requirements
The selected candidate must successfully complete applicable reference and background checks prior to employment.
Benefits
- Competitive Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k)
- Life Insurance
- AD&D Insurance
- Short & Long-Term Disability Insurance
- Paid Time Off
About South Shore Orthopedics
South Shore Orthopedics is a progressive, physician-led orthopedic practice dedicated to providing exceptional musculoskeletal care in a safe, compassionate, and patient-centered environment. Our success is built on teamwork, integrity, professionalism, and a shared commitment to clinical excellence.
We foster a collaborative culture where employees are encouraged to grow professionally while making a meaningful impact on the lives of our patients. We value innovation, respect, accountability, and a positive workplace where hard work is recognized and a sense of humor is always appreciated.
If you're looking to join a practice that values both its patients and its employees, we'd love to hear from you.
Job Type: Full-Time
Schedule:
- Monday–Friday
- 8:00 AM–5:00 PM
- Overtime as needed
Work Location: In Person
Medical Specialty: Orthopedics