Desktop Support Technician

Murtech Staffing and Solutions

Laconia, NH, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Desktop Support Technician Location: Laconia, NH

Pay Rate: $24.00/HR W2

Hours: Mon-Fri, 8am-5pm

Duration: Contract-to-Hire

Job Description An experienced Level II Support Technician to provide on-site IT support services for a manufacturing customer in Laconia, NH. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. This position requires strong technical troubleshooting skills, a customer-focused mindset, and the ability to work independently within a manufacturing environment.

Primary Responsibilities End User Support

Deliver deskside support for hardware and software incidents affecting laptops, desktops, and workstations.

Troubleshoot and resolve Windows operating system issues, application issues, and peripheral device problems.

Provide VIP and executive support when required.

Support Microsoft 365 applications and standard business productivity tools.

Assist users with account access, device setup, and day-to-day technical issues. Device Deployment & Lifecycle Services

Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.

Perform hardware upgrades, break/fix repairs, and warranty coordination.

Execute refresh, migration, and asset management activities.

Maintain accurate asset inventory and asset tracking records.

Support patching and device compliance activities according to customer standards. Site Technology Support

Support printers, label printers, handheld scanners, RF devices, and related workplace technology.

Troubleshoot manufacturing-related endpoint devices and local site technologies.

Assist with lab systems, virtual machine environments, and operational technology (OT) support as directed.

Perform technology setup and support for conference rooms and collaboration spaces. Infrastructure & Smart Hands Support

Provide onsite "hands and feet" support for customer infrastructure and network teams.

Assist with switch, wireless access point, UPS, and network hardware activities following customer procedures.

Support cabling, rack, and equipment installation projects.

Participate in site moves, adds, changes, and infrastructure upgrades.

Coordinate with remote engineering teams during maintenance and project activities. Operational Excellence

Manage incidents and service requests through ServiceNow or approved ticketing tools.

Meet service level expectations and maintain accurate ticket documentation.

Communicate effectively with users, site leadership, and support teams.

Identify trends and opportunities for process improvement.

Maintain compliance with customer security, safety, and operational standards. Required Qualifications

3+ years of desktop, deskside, or field support experience.

Strong knowledge of Windows 10 and Windows 11.

Experience supporting Microsoft Office and Microsoft 365 applications.

Experience using ServiceNow or similar ticket management systems.

Understanding of TCP/IP networking fundamentals.

Experience supporting printers, peripherals, scanners, and mobile devices.

Excellent customer service and communication skills.

Ability to prioritize multiple tasks in a fast-paced manufacturing environment.

\nCompany Description

About Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.