Job Description
Job Description
This job is posted on behalf of CLT Recruiters.
Property Services Manager
LUXURY RESIDENTIAL • PROPERTY SERVICES • BOSTON, MA
ABOUT THE ROLE
Our client is an established Boston builder of luxury single-family homes that also looks after the homes it builds. The Property Services Manager runs a portfolio of those homes, from routine maintenance through repairs and renovations. Working alongside the Senior Services Manager, you will direct a small team of service professionals, hold the standard for how these homes are cared for, and help grow one of the firm's most relationship-driven divisions. It is a step into leadership, with the Senior Services Manager behind you.
KEY RESPONSIBILITIES
- Manage service across a portfolio of assigned properties, delivering quality work and a high level of client satisfaction.
- Identify and resolve building issues, escalating complex problems and sensitive client situations to the Senior Services Manager.
- Schedule staff and subcontractors across the portfolio, and run preventive maintenance, work orders and property documentation to the established standard.
- Prepare pricing and proposals for repairs and improvements, and support estimates on small and medium renovation projects.
- Track budgets and costs across the portfolio, and obtain, review and negotiate subcontractor and vendor scope and pricing.
- Build long-term relationships with homeowners, house managers and design professionals, and support client retention and referrals.
- Direct the day to day work of the Assistant Property Services Manager and the Services Coordinator, and give input on hiring, goals and reviews.
QUALIFICATIONS
- Six or more years in residential construction, property management or building maintenance. Supervisory experience preferred.
- Strong technical knowledge of building systems and trades, including HVAC, electrical, plumbing, carpentry, high-end finishes and the exterior envelope.
- Experience estimating repair and renovation work and tracking budgets.
- Able to read and interpret construction documents, plans and operating and maintenance manuals.
- Exceptional client communication and a feel for white-glove, concierge-level service.
- OSHA 30-hour certification and a valid driver's license. Massachusetts Construction Supervisor License a plus.
- Proficient with Microsoft Office. Experience with Procore or Sage/Timberline is a plus.
Shared by CLT Recruiters. The employer is not named at this stage.