Job Description
Job DescriptionThe Medical Receptionist (MR) is the initial in-person contact and represents Women's Health Services to patients and their support people. The MR plays a critical role on the clinic team and is responsible for checking patients in, collecting patient information, payments, and triaging patient questions. They are instrumental in ensuring efficient patient flow and troubleshooting issues that arise during the initial phase of the appointment. They work closely with the Medical Office and Finance Administrator and other staff members to support administrative tasks that optimize clinic operations and the patient experience. The ideal candidate would be interested in staying with the clinic for the long term. We envision the opportunity for growth and training on other administrative tasks/roles.
Responsibilities:
- Greets patients and their support people, completes check-in processes, and answers or refers questions
- Photocopies relevant documents, including IDs and insurance cards, and creates physical chart
- Enters patient’s information, including procedure charges, into Electronic Health Record (EHR) system
- Collects payment, handles all monies, and follows protocols for documentation
- Coordinates with insurance specialist and funding agencies if there are outstanding questions
- Supports efficient patient flow throughout clinic
- Provides back-up support for phones and other intake processes
- Assists with other administrative duties to ensure optimization of clinic operations
- Maintains patient confidentiality and protects operations by keeping patient care information confidential
- Attends required meetings
Qualifications:
- Detail-oriented, organized, and able to multitask in a fast-paced medical practice
- Personable, patient, and empathetic with patients who may be experiencing stress and/or difficult emotions
- Data entry skills and attention to detail to maintain the integrity of billing information and health records
- Ability to access and update patient records in the EHR software
- Arithmetic and computer skills for processing payments with practice management or point-of-sale (POS) systems
- Ability to function as part of a team
- Supportive of reproductive choice and non-judgmental
- Familiarity with insurance coding systems and medical billing software (preferred)
- Demonstrated interest or previous experience working in a healthcare facility or reproductive health clinic (preferred)
Schedule: Per Diem
- Saturday: 7am to 12pm* (required)
- Additional days may be available Tuesday – Friday from 7am-12pm*
*End time may vary and depends on patient volume Education: High school or equivalent (Required) Option for remote work: No Pay: $20.00 per hour