Job Description
Job Description
This is an active, hands-on role for someone who wants to make a real difference in young people's lives. The Case Manager helps remove barriers for inner-city young adults, primarily ages 18–24, working toward two core goals: helping students earn their high school diploma (or equivalent) and land real-world, paying jobs. Students attend daily, and the Case Manager manages a caseload of around 20, providing consistent day-to-day support including teaching life skills and monitoring students' daily online computer work.
Key Responsibilities:
- Daily Student Support
- Greet and support students during daily attendance
- Teach life skills sessions
- Monitor and support students during daily online computer work
- Provide daytoday coaching to help students stay on track toward their diploma and career goals
Intake & Orientation
Build and maintain participant files
Coordinate Mental Toughness orientation activities (workshops, trainings, team-building)
Ensure each student has a measurable Individual Service Strategy (ISS) plan within 30 days, using Mass CIS or similar tools to identify career interests and goals
Coaching & Case Management
Manage a caseload of approximately 20 students, coordinating weekly with academic/vocational instructors to support credential attainment
Use trauma-informed, positive communication strategies to help students meet ISS goals
Oversee referrals for legal, housing, health, and family support services
Respond to program inquiries and follow up with prospective BTE/PA students
Qualifications
High school diploma + 7 years' relevant experience with at-risk/diverse young adults, OR
Associate degree in Human Services (or related) + 5 years' experience, OR
Bachelor's degree in Human Services (or related) + 3 years' experience
2–4 years working with diverse young people
Valid driver's license and reliable transportation
Strong Microsoft Office skillsSpanish fluency a plus
Strong communication, organizational, and problem-solving skills
Schedule: 7:45 AM–3:45 PM
Physical Requirements
Ability to stand/sit for extended periods, move between floors and offices, bend for filing, and travel locally (by T, car, or foot) for offsite activities and field trips.