Job Description
Job Description
Executive Summary
Hours Friday and Saturday 9p-1a. Stand at front door, greeting guests and answering questions. Late night about 11p start charging cover charge, collecting cash, and giving change. On celebrity nights, issue wrist bands. Sell tickets and hand out flyers to future events for those leaving. Organize and arrange groups for bottle service. Possibility of hosting 5p-9p for dinner service.
Summary
The Hostess welcomes guests and supports a smooth, organized dining experience from arrival through seating. This role manages reservations and the waitlist, coordinates table assignments, and communicates with servers, managers, and other team members to support attentive, timely service.
Hostess responsibilities
Responsibilities include greeting guests promptly and courteously; confirming reservations and party details; managing walk-in requests and the waitlist; and providing accurate wait-time estimates. The Hostess coordinates seating based on table availability, guest needs, and service flow; escorts guests to tables; and shares relevant information with servers. This role answers phone calls, responds to guest questions, maintains an organized host stand and entry area, and may assist with opening and closing duties.
Guest service and teamwork
The Hostess works with servers, managers, and other team members to coordinate seating, communicate guest requests, and help maintain an orderly dining area. This role responds professionally to questions, feedback, and concerns, and seeks assistance from a manager when needed. The Hostess helps create a welcoming, respectful environment for guests and team members.
What helps someone succeed in this role?
Are you welcoming, organized, and comfortable communicating with a wide range of guests? Can you manage reservations and seating requests while staying calm during busy service periods? Previous host, restaurant, or customer service experience is helpful, along with a courteous manner, sound judgment, and the ability to manage changing priorities.
Hostess qualifications
The successful candidate can communicate clearly, follow service instructions, and use reservation or point-of-sale systems as needed. Customer service, teamwork, organization, attention to detail, and time-management skills are important. The ability to remain professional and helpful in a fast-paced environment is expected.
Work environment
This position works in a busy restaurant with frequent guest interaction, movement, noise, and changing service demands. Work may involve standing and walking for extended periods and working evenings, weekends, holidays, or high-volume service periods. The Hostess is expected to follow workplace safety and company procedures at all times.