Job Description
Job DescriptionRetail Team Lead
$19/hour + Tips | Full-Time
Company: Fyre Ants
Location: Northampton, MA
Job Type: Full-Time
Experience Level: Mid LevelAbout the RoleWe're looking for a hands-on leader to help run our sales floor day-to-day. You'll guide the team through busy shifts, keep operations running smoothly, and make sure every customer walks out happy.ScheduleFull-time; must be open to a flexible schedule including days, evenings, weekends, and holidays.What You'll Do
- Guide and support staff during peak hours
- Coach and mentor team members on the floor
- Recommend products and provide top-notch customer service
- Handle cash transactions and oversee daily store functions
- Help manage inventory levels, restocking, and product displays
- Keep the store compliant with all state and company standards
- Keep the retail space clean, organized, and presentable
What We're Looking For
- Prior cannabis retail experience is a plus
- 2+ years leading or supervising a team in retail or hospitality
- Familiarity with Dutchie POS and METRC systems a bonus
- Solid communication, organizational, and problem-solving abilities
- Comfortable working in a busy, fast-moving setting
- Must be 21 or older and meet all Massachusetts Cannabis Control Commission eligibility requirements
- Excellent customer service and communication skills
- Strong attention to detail and precise math skills
- Well organized and comfortable multi-tasking
- Able to stay composed and manage stress in a fast-paced setting
- Must submit to and pass a criminal background check
- Valid ID and authorization to work in the United States required
- Knowledge of cannabis strains, edibles, extracts, and other current products a plus
- Bilingual English/Spanish a plus
Work Experience
- Budtending: 2 years (preferred)
- Customer service: 2 years
- Retail sales: 1 year
Perks & Benefits
- $19/hour plus tips
- Full-time schedule
- Growth and advancement paths
- Real leadership experience
- Broad exposure to store operations, compliance, and inventory
- Medical, dental, vision, and life insurance
- Paid Time Off (PTO)
On the Floor
- Fast-paced, high-traffic retail environment
- Collaborative, team-first culture
- Physically active role — must be able to stand and walk for up to 8 hours at a time, with occasional lifting
Fyre Ants is an equal opportunity employer and complies with all applicable employment laws.
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