IT Operations Manager / Lead

Job Description

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Senior IT Systems Lead (Temp-to-Hire)

Location:\n

Worcester, MA (Onsite 5 days/week with occasional regional travel)

Compensation:\n

$31/hour Contract-to-Hire

Overview:\n

We are working with a respected, mission-focused organization supporting veterans to identify a Senior IT Systems Lead who will play a pivotal role in maintaining and improving the organization's technology environment.

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This position is ideal for a hands-on IT professional looking to grow their leadership responsibilities. The role combines technical support, infrastructure oversight, project coordination, and vendor management while serving as a key resource for day-to-day IT operations.

Key Responsibilities:\n

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• Serve as a lead technical resource for internal IT operations and end-user support

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• Coordinate with external managed service providers (MSPs) to ensure timely issue resolution and service delivery

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• Support and maintain Microsoft technologies including Microsoft 365, Azure, Active Directory, and related systems

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• Assist with infrastructure management, system upgrades, and technology improvement initiatives

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• Help drive cybersecurity best practices, system reliability, and operational efficiency

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• Provide guidance and support to junior IT staff and end users

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• Participate in IT planning, prioritization, and project execution

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• Support multiple locations and travel occasionally to regional sites as needed

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• Document processes, procedures, and technical environments

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Qualifications:\n

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• 3+ years of IT experience with demonstrated leadership, project ownership, or team lead responsibilities

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• Experience supporting Microsoft technologies including Microsoft 365, Azure, and Active Directory

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• Strong troubleshooting and problem-solving skills

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• Ability to balance hands-on technical work with leadership and coordination responsibilities

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• Experience working in a multi-site or distributed environment

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• Excellent communication and customer service skills

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• Ability to work onsite full-time in Worcester, MA

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Preferred Qualifications:\n

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• Previous experience in nonprofit, healthcare, human services, or other mission-driven organizations

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• Exposure to networking, cabling, physical security systems, or site technology support

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• Experience working with outsourced IT partners or MSPs

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• Understanding of cybersecurity fundamentals and IT compliance best practices

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Why Join?\n

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• Opportunity to step into a leadership-focused IT role with growth potential

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• Meaningful work supporting an organization dedicated to serving veterans

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• Strong blend of technical, operational, and project-based responsibilities

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• Exposure to modern Microsoft technologies and infrastructure initiatives

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• Contract-to-hire opportunity with long-term career potential and advancement opportunities

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