Case Manager - Shared Living Program

Job Description

Job Description

Location: Springfield, MA Program: Shared Living

Hours: Full-Time 40 hrs/wk Pay Range: $25hr – $25hr

Responsibilities

JOB SUMMARY:Responsible for coordinating and overseeing the care and services provided to individuals served by MCS,ensuring that their needs are met in a timely, efficient, and compassionate manner.

JOB SPECIFIC RESPONSIBILITIES:

• Maintains quality of programming through adherence to agency standards, DDS regulations andHuman Rights standards, Disabled Person Protection Commission’s (DPPC) Mandated ReporterGuidelines, DPH/MAP regulations, and OQE License/Certification indicators.

• Conducts assessment(s) based on information gathered from individual served, family members,DDS and other relevant stakeholders for treatment planning and/or ISP development.

• Develops goals based on individual needs and challenges identified through assessments to beimplemented in ISP or Treatment Plan, attends annual ISP meeting, and monitors the implementationof goals by caregivers and DSPs.

• Completes semi-annual progress summaries.

• Reports in HCSIS as required.

• Coordinates services and resources around medical, housing, mental health, and financial needs.

• Serves as a connection for individuals to access services and beneficial, quality communityexperiences.

• Maintains accurate, thorough, and up to date documentation.

• Provides emotional support and guidance to individuals, their families, caregivers and/or DSPs.

• Assists individuals to make informed decisions.

• Works collaboratively with other stakeholders including DDS, doctors, therapists, social workers,family members, etc. and attend meetings and appointments as necessary.

• Recruits, interviews, and hires DSPs. Provides program orientation, training, and ongoing supervision,completes performance evaluations and disciplinary action, if necessary, to DSPs and Care Providers.

• Ensures required training needs are met and plans and protocols are followed.

• Oversees and maintains quality of services and licensing requirements in homes.

• Follows program’s emergency response policy and protocols.

• Participates with the program team in reviewing new referrals.

• Supports continuity of care by assisting with essential service delivery, including providing directand/or personal care support when necessary to ensure adequate staffing and the well-being ofindividuals served.

• Maintains a flexible, yet reasonable, work schedule to meet the needs of the program.

• Performs any other duties as assigned by supervisor.

JOB COMPETENCIES REQUIRED:Case Managers, Care Managers, and Site Managers must have strong communication, interpersonal,organizational and time-management skills; the ability to identify and understand individuals’ needs;knowledge of community resources and services; empathy and problem-solving skills; working knowledge ofdocumentation and reporting procedures; strong computer skills.

MCS WIDE RESPONSIBILITY AND STANDARDS:

• Represents MCS in a positive manner, reflecting the MCS vision, values, and mission.

• Demonstrates reliability, responsibility, and a strong commitment to quality work.

• Acts in an honest and professional manner.

• Reports to work as scheduled or as required.

• Commits to meeting the cultural and linguistic needs of people receiving support.

• Communicates effectively with individuals supported, supervisor, co-workers, and others.

• Adheres to safety and security regulations and policies.

• Completes all required MCS and program-specific training.

• Attends all required meetings, including; supervision, staff meetings, and mandated training.

• Has reliable transportation and valid driver’s license, as required, to perform specific job duties.

• Interacts respectfully with individuals supported, supervisors, co-workers, and others.

• Maintains confidentiality of the individuals supported their families and the agency.

• Contributes to a positive work environment.

• Commits to following all agency rules and regulations as outlined in the Employee Handbook.

• Trained in and upholds the principles of Positive Behavior Support (PBS).

• Complies with all responsibilities as a mandated reporter.

Required Qualifications, Skills, and Training

• Three years of human service experience.
• Supervisory experience preferred.
• Moderate physical requirements such as the ability to lift/carry objects, stand for extended periods of time, bend, climb stairs, may be necessary to perform the essential job duties.