Job Description
Job DescriptionService Manager - Commercial Roofing
A well-established commercial roofing contractor is seeking an experienced Service Manager to lead and grow its roofing service and repair operations across the Massachusetts market. This role is responsible for overseeing day-to-day service activities, managing field crews, maintaining customer relationships, and driving revenue through proactive maintenance, repairs, and small project work.
To express interest, contact Michael Crabtree at michael.crabtree@cybercoders.com.
Key Responsibilities:
- Oversee daily operations for roofing service and repair work, including leak investigations, maintenance, and warranty service
- Manage and schedule service crews, dispatching work efficiently to meet customer needs
- Serve as the primary point of contact for service customers, ensuring timely communication and follow-up
- Review service proposals, pricing, and scope of work to ensure accuracy and profitability
- Support estimating of service work, repairs, and small reroof projects as needed
- Monitor job costs, labor utilization, and service department performance metrics
- Coordinate materials, equipment, and subcontractors for service projects
- Ensure compliance with safety standards, company procedures, and quality expectations
- Resolve field issues and customer concerns quickly and professionally
- Assist with service department growth through customer retention and new service opportunities
- Maintain service documentation, reports, and closeout records
Qualifications:
- Proven experience in commercial roofing service, repairs, and maintenance
- Prior experience leading service crews, foremen, or field operations
- Strong understanding of low-slope roofing systems, leak diagnostics, and repair methods
- Ability to read and interpret construction drawings, specifications, and work orders
- Strong organizational and communication skills
- Customer-focused mindset with the ability to manage multiple service requests at once
- Proficient with scheduling tools, job tracking systems, and Microsoft Office
- OSHA knowledge required; OSHA 30 preferred
Benefits
Salary 100-120K (based on experience)
- Medical & Vision Insurance
- Dental Insurance
- Sick Leave
- Paid Vacation & Holiday Pay
- 401(k) Plan
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 04/09/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.