Job Description
Luxury Retail Operations Associate – Rolex Boutique, Boston
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This is a great opportunity for someone who excels in dealing with people and is interested in working within a luxury retail environment in our Rolex Boutique, located on Newbury Street in Boston. This position supports our retail sales team on all aspects of our customer life-cycle, from initial general inquires to on-going repair and service, and plays a key role in ensuring accurate inventory management. A welcoming demeanor and attention to detail are a must for this position.
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Responsibilities include but are not limited to:
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- Handle all aspects of customer service from service take-ins and repair consultations to POS operations, repair quality control, customer phone and email inquiries and other service-related touch points.
- Work with the Sales team to complete customer transactions within our POS system, ensuring all product, price, and client information is up-to-date and correct.
- Handle and monitor all in-coming and out-going communication with customers, such as e-mail, phone, and texts, and follow up on all inquiries from customers.
- Focus on inventory control ensuring that all units, both in-coming and out-going, are correctly noted and coded in the ASC system. Work proactively with Inventory Control to reconcile any inventory discrepancies.
- Balance daily paperwork, bank deposits, and POS information accurately, taking care to proactively communicate and follow up on any discrepancies.
- Partner with Sales team on any needs regarding customer interactions, such as scheduling appointments for future visits, sizing final sales, etc.
- Be alert to any general housekeeping needs and pitch in accordingly.
- Accurately follow all POS, Inventory, and other operational procedures according to Long’s policies and procedures.
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Individuals must be able to multi-task and be detailed and number oriented. Teamwork and support for all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus.
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Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k), and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.
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Please send resume and cover letter to: HR@longsjewelers.com