Corrigo Service Administrator

Job Description

Job Description**Job Overview

**

Beacon Mechanical Services is seeking a highly organized, fast-paced

**Corrigo Service Administrator

** to support a high volume of commercial service work.

This position will primarily manage incoming work orders through

**Corrigo

**, helping ensure each job moves efficiently from initial receipt through scheduling, customer communication, documentation, and final closeout.

The ideal candidate is comfortable managing a large volume of active work orders at once, communicates clearly with customers and field teams, and understands the urgency and documentation requirements of a commercial service environment.

Experience working in plumbing, HVAC, electrical, facilities management, construction, or another trade-related business is strongly preferred.

**Key Responsibilities

**

• Monitor and process incoming

  **Corrigo work orders

  ** throughout the day.

• Review new work orders for location, scope, priority, NTE, required completion dates, contacts, and special instructions.

• Accept and acknowledge work orders within required response times.

• Coordinate with internal scheduling and operations teams to ensure work is assigned and progressing.

• Maintain consistent communication with customer and facility contacts regarding:

  • Initial acknowledgment

  • Technician ETA

  • Scheduling updates

  • Work-in-progress status

  • Return visits

  • Material or approval delays

  • Completion status

• Update Corrigo work-order statuses accurately and promptly.

• Request and track required information from technicians, including:

  • Service notes

  • Labor information

  • Materials used

  • Photos

  • Equipment information

  • Completion documentation

• Prepare and upload required

  **closeout documentation

  ** once work is completed.

• Identify incomplete or aging work orders and proactively follow up with the appropriate team member.

• Assist with quote, NTE, and approval tracking as required.

• Maintain accurate records between Corrigo and Beacon's internal service-management systems.

• Respond professionally to customer emails, messages, and requests.

• Assist operations staff with additional administrative and data-entry needs when required.

**Qualifications

**

• 3+ Years of previous administrative, dispatch, work-order management, or service coordination experience.

• Experience within a

  **trade-related business

  ** such as plumbing, HVAC, electrical, mechanical, facilities maintenance, or construction strongly preferred.

• Ability to work quickly while maintaining accuracy and attention to detail.

• Comfortable managing

  **a high volume of active work orders and competing deadlines

  **.

• Strong written and verbal communication skills.

• Excellent organizational and follow-up skills.

• Ability to independently identify outstanding items and push them toward completion.

• Comfortable learning and working within multiple software platforms.

• Experience with Corrigo, ServiceChannel, ServiceTitan, FieldPulse, or similar service-management software is a strong plus.

• Proficiency with Google Workspace and basic spreadsheet/data-entry functions.

• Ability to communicate professionally with facility managers, technicians, vendors, and internal management.

• Bilingual proficiency is a plus, but not required.

**Benefits

**

• Health insurance

• Opportunity for increased hours and advancement as workload grows

You should be proficient in:

• Scheduling Experience