Job Description
Job Title: Training Process Support Specialist
Location: Plymouth, MN
Zip Code: 55441
Duration: 12 Months
Pay Rate: $40.73/hr.
Start Date: Immediate
Job Description:
Duties and Responsibilities:
- Deliver virtual training for CYME software, covering foundational and advanced functionality. Facilitate hands-on exercises, labs, and real-world scenarios to reinforce learning and practical application.
- Translate complex electrical engineering and power system concepts into clear, learner-friendly instruction.
- Develop, maintain, and update training materials, including presentations, lab guides, exercises, and job aids.
- Assess learner understanding during training sessions and adjust delivery to accommodate varying skill levels.
- Collaborate with Product, Engineering, Professional Services, and Support teams to ensure training content aligns with current functionality and best practices.
- Gather and analyze learner feedback to continuously improve course content, delivery methods, and overall training effectiveness.
- Maintain training readiness, including lab environments, datasets, and training configurations.
- Support development of blended learning solutions, including self-paced or eLearning content, as needed.
- Stay current on CYME product updates, industry standards, and utility best practices to ensure training remains relevant and accurate.
- Track training activities and outcomes in designated systems or reports, as required.
Must Haves:
- Bachelor’s degree (required), Engineering degree preferred.
- Alternatively, bachelor's degree with a strong background in adult learning, instructional design, training, or workforce education.
- Previous experience in customer enablement, training delivery, or equivalent experience.
- Strong presentation and facilitation skills with the ability to teach technical concepts to diverse audiences
Pluses:
- Knowledge of electric utility distribution/transmission fundamentals (e.g., load flow, short circuit, protection, reliability, grounding, integration studies).
- Familiarity with adult learning frameworks.
- Prior customer-facing experience supporting enterprise implementations or software.