End User Support Specialist
Technology
Job Description
Field Support Engineer
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Location: Hillsborough
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Employment Type: Freelance / Ticket-Based
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Experience: 1+ Years
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Key Responsibilities
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- Check-In
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- Check in with the designated Manager on Duty (MOD).
- Confirm the work order and locate the equipment/lane(s) assigned for installation.
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- Deinstallation
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- Remove the existing/legacy device and associated cables as instructed.
- Ensure removed equipment and cables are handled appropriately.
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- Installation
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- Install the new P630/M425 device and required cables.
- Ensure all equipment is properly connected and securely installed.
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- Device Configuration
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- Enter the required network parameters.
- Pair/configure the POS device as instructed.
- Initiate any required software or configuration downloads.
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- Device Downloads & Reboot
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- Allow the device to complete automatic downloads and required reboots.
- Verify that the device is operating correctly.
- Perform a test sale/transaction for registration, as instructed by the client.
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- Testing
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- Coordinate with the Branch/Store Manager for the required testing.
- Complete the test transaction and verify that the installation is functioning properly.
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- Checkout
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- Obtain the required sign-off on the work order.
- Clean up the work area and ensure no installation materials or debris are left behind.
- Complete the checkout process with the client/MOD.
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Important Note
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- The client will provide training and activity-specific guidance to the technician before or during the installation. The technician is expected to follow the client’s instructions, installation procedures, and safety requirements throughout the activity. Technician Requirement: The technician should be comfortable with basic device installation, cabling, configuration, troubleshooting, and following client-provided technical instructions.
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