Job Description
Job DescriptionWe are looking for a detail-oriented Billing Specialist II to support customer billing and order-related account administration for a long-term contract position. This role focuses on maintaining accurate billing records, applying contract terms correctly, and partnering with internal teams and client contacts to resolve issues efficiently. The ideal candidate brings strong analytical ability, clear communication skills, and a consistent commitment to timely, accurate invoice support.
Responsibilities:
• Set up customer billing profiles and order-related account details with accuracy to support scheduled invoice processing.
• Update billing configurations when service agreements or contract terms change, ensuring charges remain aligned with current requirements.
• Investigate billing concerns, disputed charges, and escalated account issues to reach timely and well-documented resolutions.
• Apply sales tax, fees, and other supplemental charges correctly while maintaining complete and reliable account records.
• Communicate invoice information, account updates, and billing explanations clearly to client representatives and internal stakeholders.
• Prepare reconciliations, analyze billing variances, and identify underlying causes to support corrective action.
• Track individual performance against department service levels and productivity measures, contributing to overall team results.
• Collaborate with operational departments and external contacts to gather accurate data needed for billing and customer service support.
• Maintain a consistent and courteous approach in all interactions and handle additional billing-related duties as business needs require.• Experience in billing, collections, order management, or customer account administration.
• Ability to interpret contract terms and apply them accurately to billing activities.
• Strong research and problem-solving skills with experience resolving account discrepancies and customer disputes.
• Knowledge of invoicing practices, reconciliations, sales tax application, and account record maintenance.
• Effective communication skills for working with customers, cross-functional teams, and business unit partners.
• Proficiency with office-based systems and administrative processes in a deadline-driven environment.
• Ability to work with moderate supervision while managing individual workload and delivering accurate results.