Job Description
Job Description
What You’ll Do
· Manage day-to-day customer billing activities, including required customer documentation and transaction processing.
· Manage incoming credit applications and perform credit investigations for new and existing customers.
· Establish appropriate lines of credit based on customer creditworthiness.
· Set up new customers and billing profiles within RoadOne’s transportation management systems, including TVI.
· Partner with service centers, agents, customers, and management to research and resolve billing issues.
· Respond to customer and internal requests for missing documentation and information related to account setup.
· Manage and resolve billing-related Zendesk tickets submitted by field locations.
· Oversee web billing processes and ensure customer web billing accounts remain accurate and up to date.
· Coordinate customer website credentials and assist with setting up new web billing accounts.
· Prepare reports for management and executive leadership as requested.