Job Description
Job Description
NOW HIRING: FRONT DESK AGENTFull-Time Hotel Hospitality OpportunityBe the First Welcome and the Lasting Impression!
Do you enjoy helping people and creating positive experiences? Join our hotel team as a Full-Time Front Desk Agent and become the welcoming face of our property.
From greeting guests at arrival to assisting them throughout their stay, you will play an important role in making every visit comfortable and memorable. We are seeking a friendly, dependable, and service-focused professional who can remain calm, organized, and welcoming in a busy hotel environment.
What You’ll Do
- Welcome guests warmly and provide professional, personalized service.
- Complete guest check-ins and check-outs accurately and efficiently.
- Manage reservations, cancellations, room assignments, and modifications.
- Answer telephone calls and respond to guest questions and requests.
- Provide information about hotel amenities, dining options, local attractions, and transportation.
- Process payments, deposits, and incidental authorizations accurately.
- Maintain guest confidentiality and protect sensitive information.
- Address guest concerns with empathy and work toward an appropriate resolution.
- Communicate important information to housekeeping, engineering, security, and other departments.
- Maintain an accurate cash drawer and complete required shift reports.
- Keep the front desk and lobby areas clean, organized, and welcoming.
- Follow all hotel policies, safety procedures, and emergency protocols.
What Makes You a Great Fit
- Previous hotel, front desk, or customer-service experience is preferred.
- Excellent verbal and written communication skills.
- Warm, professional, and guest-focused attitude.
- Strong organization, problem-solving, and multitasking abilities.
- Ability to remain calm and courteous during challenging situations.
- Comfortable using computers, email, and reservation or property-management systems.
- Ability to work independently and collaborate with other departments.
- Dependable attendance and punctuality.
- Professional appearance and demeanor.
- Flexible availability to work mornings, evenings, weekends, and holidays as scheduled.
Employee Perks
- Full-time employment
- Worldwide Marriott hotel discounts for employees, family, and friends
- Free on-site parking
- Complimentary health club access
- Free lunch every Wednesday
- Employee discounts at Starbucks and UNO’s
- Training and career-development opportunities
- A welcoming and inclusive workplace where your contributions are valued
Start Your Hospitality Career at the Heart of the Hotel!
If you are friendly, resourceful, and passionate about helping guests, we would love to meet you.
Apply Today and Help Us Make Every Guest Feel Welcome!