On-Site Service Engineer (Electromechanical)
Job Description
Job Description
Recruiter Summary of Position
Job Title: Onsite Service Engineer (Northeast).
Location: On-Site (Dedicated Customer Site) in Devens, Massachusetts.
Required Technical Skills: Industrial equipment troubleshooting and repair. Electrical and mechanical systems. Industrial lasers and motion control systems. Preventive maintenance and documentation.
Required Experience: 2+ years servicing industrial equipment. Ability to read electrical schematics and engineering diagrams. Windows PC, networking, and Microsoft Office proficiency.
Required Certifications/Licenses: Electrical Engineering Technician certification (equivalent technical training). Valid driver's license and passport.
Preferred Technical Skills: Additive manufacturing, Metal 3D printing, MAGICS, SolidWorks.
Desired Experience: Customer-facing field service experience. Installation of industrial machinery.
Note: This position is designated as an onsite Service Engineer role. Should the assignment conclude, the role will transition to a standard Field Service Engineer position requiring travel.
Employer Value Proposition: Become the dedicated technical expert for a leading advanced manufacturing customer. Work with cutting-edge industrial metal 3D printing technology. Enjoy a stable on-site assignment with the opportunity to expand into a broader field service role. Join a collaborative global service organization focused on innovation, technical excellence, and customer success.
Onsite Service Engineer: You'll be the trusted technical expert keeping some of the world's most advanced manufacturing technology operating at peak performance. Working directly at a dedicated customer site, you'll solve complex technical challenges and build lasting customer relationships.
You play a vital role in helping manufacturers push the boundaries of what's possible with industrial metal 3D printing. If you enjoy hands-on troubleshooting, solving problems that matter, and becoming the go-to expert customers rely on, this is an opportunity to grow your career.
Why You'll Want This Opportunity
- Work with innovative industrial metal additive manufacturing technology.
- Become the primary technical expert for a key customer.
- Solve challenging electrical, mechanical, and software issues every day.
- Join a collaborative global service organization that values continuous learning.
- Grow into a broader Field Service Engineering role with future travel opportunities.
What You'll Do
- Install, commission, maintain, and repair advanced industrial 3D printing equipment.
- Diagnose electrical, mechanical, and software issues both on-site and remotely.
- Perform preventive maintenance to maximize equipment reliability.
- Partner with remote technical specialists to resolve complex service challenges.
- Maintain accurate service documentation and manage spare parts inventory.
- Deliver an exceptional customer experience through responsive, professional support.
What Makes You Successful
- 2+ years of experience servicing industrial equipment or automated machinery.
- Strong troubleshooting skills across electrical, mechanical, and motion control systems.
- Ability to interpret schematics with a technical background in electrical engineering technology.
- Experience with industrial lasers, CNC equipment, automation, robotics, additive manufacturing.
- Familiarity with MAGICS, SolidWorks, Windows PCs, networking, and Microsoft Office is a plus.
- Great communication skills and the ability to work independently while building customer trust.
- Willingness to work occasional evenings or weekends and travel internationally when needed.
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