Job Description
Job Description
We are seeking a detail-oriented and dependable professional to support overnight hotel operations and help ensure a smooth guest experience during late-night and early-morning hours. In this role, you will balance front desk service, accounting tasks, and reporting responsibilities while maintaining a welcoming and professional presence for guests and team members.
What You’ll Do
- Welcome and assist guests during overnight hours, responding to questions, requests, and concerns in a courteous and professional manner.
- Complete end-of-day closing procedures, including balancing transactions, reconciling accounts, and preparing daily reports.
- Verify guest folios, room charges, payments, and adjustments for accuracy.
- Process check-ins and check-outs as needed, ensuring a smooth and efficient guest experience.
- Monitor property activity and communicate important information to day-shift leadership and other departments.
- Handle incoming calls, messages, and reservations according to company procedures.
- Support safety, security, and emergency protocols during overnight hours.
- Maintain a clean, organized, and professional front desk and lobby area.
What We’re Looking For
- Previous experience in hospitality, guest services, front desk operations, or accounting support is preferred.
- Strong attention to detail and the ability to work accurately with financial and operational data.
- Excellent communication and customer service skills.
- Ability to work independently, stay organized, and manage priorities during overnight shifts.
- Comfort with computer systems, property management software, and basic reporting tools.
- Professional demeanor, sound judgment, and a commitment to guest satisfaction.
What Success Looks Like
- Accurate completion of nightly audit and reporting processes.
- Prompt, courteous support for guests throughout the overnight shift.
- Reliable communication with management and team members.
- Consistent adherence to company policies, procedures, and standards.
Why Join Us
- Be part of a team that values professionalism, service, and accountability.
- Contribute to a positive guest experience in a role that is essential to daily hotel operations.
- Work in an environment where your attention to detail and reliability make a meaningful impact.
We are committed to creating an inclusive workplace where all qualified individuals are encouraged to apply.