Job Description
Job DescriptionWe are looking for a Patient Access Specialist to support a busy healthcare setting in Wareham, Massachusetts. This Contract to permanent opportunity is ideal for someone who enjoys guiding patients through registration and scheduling while helping create a smooth front-desk experience. The person in this role will balance administrative accuracy with compassionate service, ensuring patient information and insurance details are handled properly.
Responsibilities:
• Welcome patients and provide attentive assistance during registration, check-in, and appointment coordination.
• Collect, review, and update demographic, insurance, and related account information to maintain accurate records.
• Schedule patient visits and help manage calendar adjustments, cancellations, and follow-up appointments as needed.
• Verify medical insurance coverage and communicate benefit-related information or documentation needs to patients.
• Address patient questions with clarity and empathy, escalating concerns appropriately when additional support is required.
• Maintain organized documentation and complete data entry tasks in accordance with healthcare office procedures.
• Coordinate with clinical and administrative staff to support efficient patient flow throughout the day.
• Assist with operational updates or workflow changes, including process adjustments tied to internal system transitions when applicable.• Prior experience in patient registration, patient access, medical office support, or a similar healthcare administrative role.
• Ability to schedule appointments accurately while managing multiple tasks in a fast-paced environment.
• Working knowledge of insurance verification processes and patient intake documentation.
• Strong communication skills with the ability to assist patients professionally and compassionately.
• High attention to detail when entering, reviewing, and maintaining confidential patient information.
• Comfortable using healthcare office systems, electronic records platforms, and standard administrative software.
• Reliable availability for a permanent Monday through Friday schedule.
• Commitment to delivering courteous service and supporting an organized patient access process.