Desktop Support Engineer - $24.00/hr on W2 + Benefits
Technology
Job Description
Minimum Experience: 1-3 Years of Field Services Technician
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As an Onsite Support Technician, I have experience in service delivery and end-user hardware and software configuration troubleshooting, providing quality services to the end users, which include the following key roles and responsibilities, but is not limited to:
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Provide customer-facing end-user support that includes:
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- Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or software installations.
- Provide onsite technical assistance to end users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent them.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement)
- Perform end-user support-related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
- Provide Hand and Feet support for network data and voice devices
- FSO Telecom task:Installation of IP, wireless, analog, and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
- Configuration of phones using SOP and phones' movement.
- Update the inventory of phones, peripherals, and system cards (like TDM, digital and CPU cards etc.) to network voice team.
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
- Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
- Update the circuit inventory and vendor details for the service provider to the network voice team.
- Coordination with local vendor for ISP, OEM, channel Supplier and different teams
- Desired Qualifications:BS/BA in Computer Science, Information systems, or an equivalent combination of education or
- Experience:Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification
- Flexible for travelling to remote sites or clusters
- Provide assistance for network-related issues
- Should be able to lift weight up to 30 lbs at waist level
- Update the inventory of phones, peripherals, and system cards( like TDM, digital and CPU cards etc.) to network voice team.
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
- Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
- Update the circuit inventory and vendor details for the service provider to network voice team.
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