Job Description
Job Description
Brookline Hearing Services is a busy multi-provider audiology clinic seeking a dedicated Patient Care Coordinator. As the face of the office, we are looking for a dependable hard worker that can multi-task and greet patients with a warm and positive attitude. Answering the phone and effectively helping patients or routing them to the appropriate person is another important aspect of the job. We work in a team environment and take pride in our high quality of patient care.
Job duties include:
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Greet and assist patients and visitors in person and by phone
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Answer and direct calls using a multi-line phone system
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Call current and former patients to schedule follow-up hearing tests and consultations
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Register new patients and update patient information
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Schedule and confirm appointments in person and over the phone
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Collect patient payments and enter them into the management system
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Process patient orders, verify pickups, and ensure accurate entry in practice management software
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Coordinate orders and schedule patients with the audiologist
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Manage inventory and order supplies
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Perform general office duties such as filing, faxing, and handling referrals
Position Qualifications:
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Minimum of High school diploma.
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2 years front office experience, in a retail medical setting (dermatology/optical/plastic surgery/cosmetic dentistry setting).
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Must be computer literate in Microsoft Office programs i.e. Word and Excel.
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Must be able to work well independently.
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Great organizational/time management skills, detail oriented and ability to multi-task.
We provide a competitive salary along with paid holidays,10 paid time off days, a healthcare stipend and a free parking permit. The location is in Brookline, MA.
Hours are 9:00-5:00 Monday-Friday.