Job Description
Trident Consulting is seeking a " Field Support Engineer" for one of our client in Andover, MA. A global leader in business and technology services.
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Job Title: Field Support Engineer
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Location: Onsite to Andover, MA
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Job Type: Contract(Only W2)
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Pay Rate: $30/hr
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Required Skills / Experience:
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· 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:
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· Strong Windows 10 and Windows 11 troubleshooting experience
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· Windows workstation installation, configuration, and administration
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· Software installation and troubleshooting
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· Hardware and peripheral troubleshooting
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· Windows device drivers and Device Manager
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· Active Directory and domain-joined workstation concepts
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· Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares
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· User/group permissions and local security concepts
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· Application and operating-system compatibility troubleshooting
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· Backup, restoration, and data migration fundamentals
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· Ability to interpret technical documentation and execute defined technical procedures
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· Strong documentation and technical communication skills
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· Ability to independently troubleshoot technical issues and escalate appropriately
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· Ability to work with application owners, infrastructure teams, vendors, and end users
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· Ability to work onsite and support scheduled deployment activities as required
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Job Responsibilities:
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· Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
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· Capture and maintain workstation information including asset details, operating system, installed applications, application versions, connected instruments/peripherals, interfaces, and other information required by the project assessment process.
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· Assess hardware and software readiness for Windows 11 and identify potential compatibility issues requiring remediation or vendor confirmation.
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· Support replacement of legacy workstations with enterprise-standard Windows 11 computers where in-place upgrades are not appropriate.
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· Build, configure, and prepare Windows 11 workstations according to approved enterprise standards and project procedures.
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· Install and configure business, laboratory, instrument-control, and supporting software using approved installation packages and vendor documentation.
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· Support migration of required application configurations, local data, instrument configurations, communication settings, and other approved system components from existing workstations.
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· Verify connectivity between Windows 11 workstations and attached instruments, peripherals, network resources, application servers, databases, printers, file shares, and other required services.
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· Perform technical troubleshooting of Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility issues.
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· Coordinate with software and instrument vendors when Windows 11 compatibility, supported application versions, installation requirements, licensing, drivers, or upgrade procedures require confirmation.
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· Support pre-upgrade backup activities and ensure appropriate recovery or rollback provisions are available before production system changes are implemented.
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· Execute workstation upgrade and replacement activities using approved implementation procedures, change controls, work instructions, and project schedules.
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· Support Active Directory/domain integration and implementation of applicable enterprise security and endpoint-management requirements.
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· Coordinate with infrastructure and cybersecurity teams for endpoint configuration, security agents, network requirements, firewall requirements, access groups, and other enterprise services when required.
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· Support application owners and end users during post-upgrade functional verification.
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· For validated or regulated systems, work with Validation and Quality resources to provide technical information and execution support required for qualification and validation activities.
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· Document assessment results, implementation activities, configuration information, issues, resolutions, and completion status in designated project tracking systems.
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· Identify technical risks, compatibility concerns, dependencies, and blockers and escalate them to the project technical lead in a timely manner.
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· Follow approved SOPs, work instructions, change-management procedures, data-integrity requirements, cybersecurity requirements, and applicable GxP practices.
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· Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning activities.
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· Maintain accurate project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes to project leadership.
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· Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.
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About Trident Consulting
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Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we've partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.
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We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.
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Learn more: www.tridentconsultinginc.com