Job Description
Company Description Puritan Cape Cod is a family-owned retail business that has been part of the Cape Cod community for over 100 years, built on strong relationships with customers, team members, and local partners. The company offers thoughtfully curated men’s and women’s clothing, shoes, and accessories from leading brands, with a focus on great style and exceptional service. Team members are central to creating a memorable, personal shopping experience that helps customers look and feel their best. Puritan values friendly, dependable individuals who enjoy working with others and are eager to learn, whether on the sales floor or behind the scenes. Joining Puritan means contributing to a longstanding Cape Cod tradition while developing retail skills in a supportive environment.
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Role Description The Retail Associate is a full-time, on-site role based in Hyannis, MA, responsible for delivering a welcoming and personalized shopping experience. Day-to-day tasks include greeting customers, providing customer-focused service, and answering questions about merchandise and current promotions. The role also involves maintaining organized and visually appealing sales floors, fitting rooms, and displays, as well as handling transactions at the point of sale with accuracy and care. Retail Associates support inventory management by tagging, stocking, and replenishing merchandise, and may assist with transfers, returns, and basic stockroom organization. This role requires collaboration with team members to ensure smooth store operations and uphold Puritan’s standards of service and professionalism.
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Qualifications
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- Strong interpersonal skills and a genuine interest in building customer relationships and providing customer-focused service.
- Ability to deliver a positive customer experience, including attentive service, active listening, and problem-solving.
- Basic inventory management skills, such as organizing stock, restocking shelves, and supporting receiving processes.
- Clear and professional communication skills, including the ability to explain product features and work effectively with team members.
- Previous retail or customer service experience preferred but not required; willingness to learn and adapt in a fast-paced environment.
- Reliability in attendance and punctuality, with flexibility to work weekends, holidays, and peak seasons as needed.
- Comfort with point-of-sale systems and handling cash or electronic payments accurately.
- Ability to stand for extended periods, move merchandise, and perform light physical tasks associated with retail work.
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