Job Description
Job Description
Install Technician – CGL Security
Office Location: Westwood, MA
Typical Service Areas: Boston, Western MA, Rhode Island, and New Hampshire
Position Summary:
We are looking for motivated security professionals to join CGL's growing team as a Licensed Technician "Team Leader." Experience what the difference of our "family business with a corporate structure" can provide to further personal and professional development. We are looking for team members to contribute to our mission to "consistently deliver customer service excellence". Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications on today's leading security products.
Requirements:
The primary function of a D licensed Security Technician who we passionately refer to as a Team Leader, configures, installs, and programs security and security-related integrated systems. Typical duties and responsibilities: Install, diagnose and repair various access control, video surveillance, and alarm intrusion systems. Install, cable, repair, and maintain security systems; perform regular maintenance to prevent breakdowns; diagnose problems with network computerized systems and determine the course of action and perform the repair.
What you will do as a D licensed Security Technician
- Installation of access control systems from start to finish, including but not limited to Software House, Genetec, S2 Systems, Openpath, DSC system, and Honeywell.
- Installation and service of various video surveillance solutions including Genetec, Exacq, Milestone, etc.
- Hardware device installations including readers, electric locking hardware, exit devices, power supplies, pipe/wire, etc.
- Perform IP network configuration for video surveillance and access control systems
- Maintain certifications for camera and access control systems
What you bring to the table as a D licensed Security Technician
- Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors.
- Strong oral/written communication and interpersonal skills.
- Must be a responsible, self-motivated, self-starter, personable and well organized.
- Superior customer service skills to deal with both internal and external customers.
- Ability to manage multiple tasks simultaneously.
- Must be able to effectively handle stressful situations.
- Must be able to read and effectively interpret general construction project documentation.
- Must be able to lead others on the team & train apprentice levels technicians.
- Associate is required to stand, walk, climb, sit and use hands and fingers.
- Reaching, grasping, and carrying activities also required.
- Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
- Valid and current driver's license.
What You'll Do:
- Provide excellent service to every customer, every time
- Respond to service calls, scheduled maintenance, and emergency/after-hours calls (on-call rotates approximately every 8 weeks)
- Diagnose, troubleshoot, and fix problems with security, access control, and video systems — repair or replace parts as needed
- Program and configure system software
- Fill out clear, accurate service reports after every job
- Use hand and power tools (drill, wire stripper, crimper, etc.) and work at heights on a ladder or lift when needed
- Represent CGL as the customer's go-to service provider — showing up on time and following through
What You Need:
- 3+ years servicing, installing, or programming access control systems
- Valid driver's license with a clean record
- Previous experience with Software House (required)
- Ability to travel locally to jobsites on a regular basis. Rare overnight travel may be required.
- Comfortable working at heights and handling hand/power tools as needed
- Able to work under pressure and independently with minimal supervision
- Solid communication skills - you'll be dealing directly with customers
- Advanced technical skills related to electronic security and video surveillance systems.
- Basic computer skills including MS Office (Outlook, Word, Excel, etc.)
- High school diploma/GED or equivalent experience
Nice to Have Experience:
- Video: Genetec, American Dynamics
- Access control: Genetec, CCURE, S2
- Intrusion: DSC, Bosch
About CGL
Started in 1998 in an owner's basement and 28 years later, we're still family-run. Two of our three founding owners are still active in the business with no plans to exit any time soon. Average employee tenure is 10+ years due to culture and industry reputation we've cultivated throughout the years. We're growing and looking for people who want to learn from experienced techs, stick around for the long haul, and pass the torch onto the next generation of security professionals!