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<h3>Job Description</h3>
Job Description
BioView is seeking a highly professional customer focused Field Service Engineer to join our Support &amp; Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the BioView imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the BioView products, including the biological, computerized and optical features of our products.
Essential Duties and Responsibilities
· Installation of BioView systems at customers sites
· Training of new users to successfully operate the BioView systems &amp; software
· Demonstrating BioView systems and applications
· Provide remote and on-site support to BioView customers by installing, fine-tuning, and maintaining BioView systems and applications.
<ul>
<li>The position requires diagnosing and resolving mechanical, hardware, software, and system failures</li>
<li>You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction</li>
<li>Frequent travel required, 60-70% of the time, mostly within the US &amp; Canada, but may be to other regions on the globe</li>
</ul>
Requirements
<ul>
<li>Bachelor’s degree or equivalent in life science, biomed, or a technical field</li>
<li>Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.</li>
<li>Excellent communication (verbal and written) and interpersonal skills.</li>
<li>Problem solver with good technical aptitude and troubleshooting skills</li>
<li>Computer and network knowledge is a plus</li>
<li>Ability to understand computer algorithms and to tune parameters.</li>
<li>Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users</li>
</ul>
Other requirements
<ul>
<li>Handle stress effectively</li>
<li>Willingness to work outside of normal working hours and in rare cases on weekends</li>
<li>Valid Passport</li>
<li>Valid driver license</li>
</ul>
Company DescriptionOur Mission is to improve cancer patient’s assessments and outcomes. BioView develops, manufactures, and markets innovative Automated cell imaging and analysis platforms for use in cytology, cytogenetics and pathology at clinical and research laboratories who wish to digitize and streamline their analysis workflow. BioView’s industry-leading platforms offer advanced capabilities for Fluorescent and Bright-field based applications driven by Artificial intelligence. Starting from automated FISH Analysis of tissue and cells suspension for cancer and genetic abnormalities, to automated whole slide imaging for digital pathology and quantitative IHC scoring application for nuclear &amp; membrane staining. Bringing liquid Biopsy to the clinical Practice We are a world leader in providing solutions for Circulating tumor cells detection, enumeration and characterization. Our all-in-one DeNovo system, offers high levels of speed, standardization and sensitivity. It is easy to operate, and can be integrated with any CTC enrichment method, as well as any combination of immunofluorescence and FISH markers. NGK – New Generation Karyotyping An innovative platform powered by deep learning dramatically enhances technician efficiency and productivity and introduces first of a kind supervisor monitoring tools and an ISCN results generator that is directly linked to an online supporting cytogenetics database. Our customers leverage offline analysis and Web-based applications to collaborate with their colleagues and explore new business opportunities. 
<h3>Company Description</h3>
Our Mission is to improve cancer patient’s assessments and outcomes. BioView develops, manufactures, and markets innovative Automated cell imaging and analysis platforms for use in cytology, cytogenetics and pathology at clinical and research laboratories who wish to digitize and streamline their analysis workflow. BioView’s industry-leading platforms offer advanced capabilities for Fluorescent and Bright-field based applications driven by Artificial intelligence. Starting from automated FISH Analysis of tissue and cells suspension for cancer and genetic abnormalities, to automated whole slide imaging for digital pathology and quantitative IHC scoring application for nuclear &amp; membrane staining. Bringing liquid Biopsy to the clinical Practice We are a world leader in providing solutions for Circulating tumor cells detection, enumeration and characterization. Our all-in-one DeNovo system, offers high levels of speed, standardization and sensitivity. It is easy to operate, and can be integrated with any CTC enrichment method, as well as any combination of immunofluorescence and FISH markers. NGK – New Generation Karyotyping An innovative platform powered by deep learning dramatically enhances technician efficiency and productivity and introduces first of a kind supervisor monitoring tools and an ISCN results generator that is directly linked to an online supporting cytogenetics database. Our customers leverage offline analysis and Web-based applications to collaborate with their colleagues and explore new business opportunities.

Biomedical Field Service Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Title: Field Service Engineer CT/MR
Department: Service
Reporting to: Regional Service Manager
Location: Manchester, NH
 
Alpha Imaging is a leading provider of healthcare solutions focused on medical imaging technologies and services. Established in 1986, Alpha has spent 10 years on the INC 5000 list of fastest growing small businesses in America. Recently, Alpha was acquired by Radon Healthcare Holdings, enhancing their combined growth efforts. Ultimately, Alpha's goal is to continue servicing a growing customer base with the highest quality medical imaging equipment backed by unmatched service and support as we contribute to improving the health of the community which we serve.
 
Job Summary:
As the primary face to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert in imaging work and should be proficient in multiple modalities.
 
Responsibilities:
<ul>
<li>Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor imaging equipment.</li>
<li>Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution.</li>
<li>Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care.</li>
<li>Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction.</li>
<li>Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred.</li>
<li>Demonstrate a working knowledge of UNIX or Windows operating system software.</li>
<li>Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards. </li>
<li>Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures.</li>
<li>Manage parts inventory effectively, handling ordering and returning of repairable spare parts components.</li>
<li>Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization.</li>
<li>Remain goal-oriented and manage multiple tasks efficiently in a fast-paced environment. </li>
</ul>
Requirements:
Qualifications:
<ul>
<li>Previous experience with Medical Imaging Equipment</li>
<li>Educational background: Associate degree, Bachelor’s degree, military education, or High School Diploma/GED with 4+ years of experience servicing medical imaging equipment.</li>
<li>Valid driver’s license.</li>
<li>Experience interfacing with internal teams and external customers in a solution-based service process.</li>
<li>Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment.</li>
<li>Skilled in troubleshooting and responding to customer concerns.</li>
<li>Experience with web applications and Microsoft Office suite.</li>
<li>Must comply with Radon’s standard background check and post-offer drug screen.</li>
<li>Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory</li>
</ul>
Conditions/Environment:
<ul>
<li>Ability to lift, carry, push, and pull 50lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.</li>
<li>Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).</li>
<li>While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.</li>
</ul>
 
Why work with us?
<ul>
<li>Growing company</li>
<li>401k with company match</li>
<li>Medical benefit package</li>
<li>Company covered dental</li>
<li>10 holidays</li>
<li>PTO</li>
</ul>

Field Service Engineer

<h3>Job Description</h3>
Job Description
Position Overview:
A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in the Northeast/New England region.
Key Responsibilities:
•Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
•Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
•Coordinates with technical support to resolve maintenance or operational issues.
•Assists in developing Methods of Procedures (MOPs).
•Reports to a supervisor for any unusual issues or developments.
•Trains periodically at company headquarters on testing equipment and rebuilding systems.
•Completes Field Service Reports promptly and provides proactive recommendations to clients.
•Candidate will be based from home.
Qualifications:
•Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience.
•Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
•Proficient with hand tools and test equipment for maintenance and repairs.
•Strong verbal, written communication, and customer service skills.
•Ability to work independently with resourcefulness and initiative.
•Knowledge of equipment manufacturers' specifications.
•Physically capable of bending and lifting up to 100 lbs as required.
•Willingness to work nights, weekends, and be on-call when needed.
•Basic knowledge of computer hardware and software.
•Prior experience with third-party UPS service providers is a plus.
•OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
•A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
•Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
•Must have a clean driving record.
•Occasional national travel may be required for emergencies. 
Location Preference:
Candidate is preferred to live in Northeast/New England area - Ideally Massachusetts, Rhode Island, or New Hampshire
Benefits:
•Competitive salary with full benefits package
•Paid Time Off (PTO)
•401(k) with company matching
•Gas card and vehicle allowance
•Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term &amp; Long-Term Disability)
•Growth Opportunities
•Training &amp; Development
This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities.
If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.

Field Service Engineer - Northeast/New England Region

<h3>Job Description</h3>
Job DescriptionCompany Description 
TOMRA of North America is a top International Reverse Vending and Recycling Company.  At TOMRA&nbsp;transformation is at the heart of everything we do. We transform ideas&nbsp;&amp; technology&nbsp;to create intelligent and pioneering tools to support a sustainable future. &nbsp;
Job Description 
Field Service Technician&nbsp;– Burlington, VT
Are you passionate about sustainability and having an impact on the environment? Do you like to figure out how to solve problems? Do you like working with customers to help them fix things they&nbsp;can't&nbsp;fix on their own? Do you like being able to work independently while having a team to support you? Does the opportunity to test your creativity and analytical thinking excite and motivate you? Do you want the opportunity for a career that offers rewards beyond a paycheck and benefits? If you answered yes to any or all of&nbsp;these, then being a Field Service Technician might be the right job for you.&nbsp;&nbsp;
TOMRA of North America is recruiting for a Field Service&nbsp;Technician to repair and&nbsp;maintain&nbsp;our machines in the Burlington, VT region.
The Field&nbsp;Service Tech will&nbsp;be responsible for&nbsp;traveling to various retail customer locations to analyze, test, troubleshoot, repair, or rebuild the mechanical and electrical components of our reverse vending machines which accept recyclable containers from customers.&nbsp;Candidates will need to possess strong customer service skills and the ability to interact with customers and consumers as well as intercompany departments.&nbsp;&nbsp;
*** We provide you with a company vehicle ***&nbsp;
Pay: 
<ul>
<li>$21 an hour</li>
<li>Quarterly bonus potential</li>
<li>Paid Training</li>
</ul>
Schedule:
<ul>
<li>8am - 4:30pm, Monday-Sunday with Friday and Saturday off&nbsp;</li>
</ul>
(Schedules may change according to customer needs, weekend availability&nbsp;a must)&nbsp;
Benefits: 
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>401K (or Pension for Union Regions)&nbsp;</li>
</ul>
Qualifications 
REQUIREMENTS
Mechanical&nbsp;
<ul>
<li>Ability to&nbsp;troubleshoot and repair or replace machine components.&nbsp;</li>
</ul>
Electrical:&nbsp;
<ul>
<li>Troubleshoot and replace electrical components.&nbsp;</li>
<li>Ability to diagnose and repair electrical failures and faults&nbsp;</li>
</ul>
Physical:&nbsp;
<ul>
<li>Employee is&nbsp;required to use hands to assemble, disassemble and repair mechanical components.&nbsp;</li>
<li>Must&nbsp;be able to regularly&nbsp;lift up&nbsp;to 50 lbs. and&nbsp;frequently&nbsp;push/pull up to 150 lbs.&nbsp;</li>
</ul>
Job Requirements:&nbsp;
<ul>
<li>Superb customer service and communication skills&nbsp;</li>
<li>Must be proficient with laptops and windows OS&nbsp;</li>
<li>Excellent safety record at&nbsp;previous&nbsp;employers&nbsp;</li>
<li>Valid Driver's License&nbsp;</li>
</ul>
Come be a part of the Resource Revolution!
&nbsp;All your information will be kept confidential according to EEO guidelines.
#indsrvny
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

Field Service Technician

<h3>Job Description</h3>
Job DescriptionDescription:
Brueckner Group USA is looking for a Field Service Technician / Engineer to join our Packaging Division in Dover, NH. The Service Technician’s / Engineer’s role is to provide customer support in the installation, operation, training and maintenance of Kiefel packaging equipment through dialogue, diagnostics, troubleshooting, repair and spare parts sales.
 
Duties &amp; Responsibilities include but are not limited to
<ul>
<li>Respond to incoming customer calls for service and spare parts</li>
<li>Maintain and operate lab machines for customer and internal trials</li>
<li>Create machine recipes for new tooling and debug Process</li>
<li>Provide support for machine installation and machine retrofits</li>
<li>Provide training to our customers on Process, Maintenance, and machine operation</li>
<li>Provide technical support to our customers at both their sites and remotely</li>
<li>Provide machine startup and commissioning after installation</li>
<li>Handle machine acceptance both at the Factory and at the customer site</li>
<li>Travel as necessary and required to meet customers schedule (up to 75%)</li>
<li>Provide internal Sales support</li>
<li>Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis</li>
<li>Serve as ambassador for BGU while interacting with customers</li>
<li>Proactively contact current customers to promote spare parts and service sales</li>
<li>Job requires mechanical and electrical duties</li>
</ul>
Requirements:
<ul>
<li>Hands-on experience operating packaging thermoforming machinery a plus</li>
<li>Process knowledge of packaging thermoforming machinery a plus</li>
<li>Solid Electrical and mechanical knowledge</li>
<li>Must work well in a team environment and independently</li>
<li>Must learn quickly and be able to hone-in troubleshooting skills in a dynamic environment</li>
<li>Engineering degree or equivalent work experience</li>
</ul>

Field Service Technician / Engineer

<h3>Job Description</h3>
Job Description
Field Service Technician/Engineer
 
About Us
OneH2 is a US company with an ambitious agenda to reinvent the energy industry through hydrogen technology. OneH2 designs and manufactures innovative products from hydrogen production plants and distribution equipment, through to vehicle powertrains and fuel systems. OneH2 is also the leading provider of hydrogen as a fuel to the transportation and materials handling industries.
 We are a unique hydrogen business in that we address the entire value chain of hydrogen fuel from molecule to vehicle. Our mission is to be a global hydrogen company and usher in a new era of fuel energy. We heavily invest in our technology and our people as we embark on a challenging yet exciting journey re-shaping the future of energy.
 If you share a passion in energy and technology and want to make a real difference in a rapidly growing scale-up company, please read on.
 
Job Summary
Based primarily at Martignetti in Taunton, MA (with the flexibility to assist at Nuvera in Billerica, MA as needed), the Field Service Technician/Engineer supports an on-site hydrogen gas production facility. You'll maintain and service production, compression, dispensing, transportation, and storage systems; execute diagnostics and preventive maintenance; and report and resolve breakdowns, including parts ordering and documentation. The role is customer-facing and requires strong technical acumen, clear communication, and sound judgment. We're seeking a mechanically or electrically strong self-starter who can operate independently and grow into a senior-level role.
 
Responsibilities:
<ul>
<li>Perform preventive and corrective maintenance on electromechanical equipment at customer sites to maximize uptime.</li>
<li>Diagnose, troubleshoot, and evaluate system performance; perform software/hardware upgrades and field retrofits.</li>
<li>Provide on-call and emergency support, including after-hours response.</li>
<li>Work safely with high-pressure hydrogen systems/components, 480VAC equipment, flammable gases, fueling systems, and related electrical controls.</li>
<li>Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support.</li>
<li>Report site performance and field issues to management; recommend improvements based on trend analysis.</li>
<li>Complete administrative tasks: incident reports, service logs, inventory control, site and system documentation.</li>
<li>Enforce and model safety procedures at all sites; represent OneH2 professionally in all interactions.</li>
<li>Travel as needed; drive safely and comply with all traffic laws.</li>
<li>Be available for 24/7 on-call rotation for alarms and maintenance, as assigned.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
Skills and Qualifications:
<ul>
<li>Mechanical/Electrical Foundation: 2-3+ years of hands-on mechanical/electrical troubleshooting preferred; new graduates with strong fundamentals considered.</li>
<li>Education/Training: Formal technical training may substitute for direct experience.</li>
<li>Licensing: Must have a Class A CDL with Hazmat endorsement. </li>
<li>Physical Requirements: Lift up to 50 lbs unassisted on a regular basis.</li>
<li>Equipment Knowledge: Lift-truck operation/applications strongly preferred; strong general mechanical aptitude required.</li>
<li>Tools and Software: Proficient with basic computer applications (Google, Word, PowerPoint, Excel, Outlook).</li>
<li>Soft Skills: Clear verbal/written communication; strong interpersonal skills across diverse stakeholders; creative problem-solving; excellent time management and ability to handle multiple priorities; uncompromising dedication to quality.</li>
<li>Work Style: Able to work independently with minimal supervision and take ownership of site outcomes.</li>
</ul>
 
What We Offer:
<ul>
<li>An opportunity to work with a fast-growing company.</li>
<li>Joining a dynamic company at a time of major growth and expansion.</li>
<li>Professional development and career growth.</li>
<li>Working in an inclusive environment that promotes diversity.</li>
<li>Competitive salary.</li>
<li>Upon completion of your 90-day probationary period, we also offer a comprehensive benefits package at no cost to you, including medical, dental, and vision insurance. </li>
<li>We also cover 25% of your dependents.</li>
</ul>
 
**All employees must be able to undergo and pass a drug screening and background check before employment.
**Starting Salary: Based on experience and can be discussed during the interview process.
**Must be willing to commute to and from Taunton, MA (primary location). Travel to Billerica, MA as needed (secondary support).
 
OneH2, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by law. Reasonable accommodations are available for applicants with disabilities; email <a href="mailto:h.r@oneh2.com" target="_blank">h.r@oneh2.com</a> to request an accommodation.

Field Service Technician/Engineer

<h3>Job Description</h3>
Job Description
Field Service Engineer
Fan Services Associates
Fan Services Associates specializes in the repair of variable pitch axial flow fans. We are currently recruiting Field Service Engineers. Responsibilities include technical supervision of fan overhauls, troubleshooting hydraulic systems, vibration analysis, performance testing, and training available. Work is performed at the customer’s facility. When not traveling you will report to our service center located in South Windsor, CT. The ideal candidate must be well organized and hands-on. Direct fan experience preferred.
Qualifications / Responsibilities
<ul>
<li>5 years of experience working with rotating equipment.</li>
<li>Required to travel 10-12 weeks annually. Potential for some international travel.</li>
<li>Competent in balancing small and large rotating assemblies using balancing analyzers.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to respond quickly to breakdown conditions.</li>
<li>A proactive, ‘can do’ attitude.</li>
</ul>
The following would also be highly regarded
<ul>
<li>Degree in Mechanical Engineering</li>
<li>CAD experience</li>
<li>Formal training in vibration analysis</li>
<li>Knowledge of rotating equipment.</li>
</ul>
Benefits
<ul>
<li>Paid overtime and bonuses</li>
<li>Paid holidays and vacation</li>
<li>Company funded profit sharing plan.</li>
<li>Company paid medical, dental and disability insurance</li>
</ul>
Company DescriptionIndustrial fan repair service center. 
<h3>Company Description</h3>
Industrial fan repair service center.

<h3>Job Description</h3>
Job Description
 
About Vizgen: 
Vizgen is a rapidly growing company that has commercialized the next generation of single cell spatial genomics tools that enable researchers to gain new insight into the biological systems that underlie human health and disease. The company's groundbreaking MERSCOPE product utilizes MERFISH spatial transcriptomics technology to image RNA molecules with high accuracy and unrivaled detection efficiency at subcellular resolution. MERFISH provides transformative insight into a wide range of tissue-scale basic research and translational medicine in oncology, immunology, neuroscience, infectious disease, developmental biology, and regenerative medicine. For more information, go to <a href="http://www.vizgen.com" target="_blank">www.vizgen.com</a>
The Role:
Reporting to Vizgens Field Service Manager and working closely with Vizgen’s Support and Product team members, the Senior Field Service Engineer will provide expert instrument support to customers in the Eastern part of North America for the Vizgen’s MERSCOPE solution. MERSCOPE is an in-situ single cell, spatial omics platform that includes reagents, instrumentation, and analysis software. We are seeking an experienced field support engineer with complex scientific problem-solving skills and the ability to understand and implement solutions to meet customer needs. 
Responsibilities:
<ul>
<li>Provide instrument and support coverage for customers in the EMEA territory for installation, preventative maintenance, upgrades, troubleshooting, and repair</li>
<li>Become subject matter expert on Vizgen’s MERSCOPE technology, including instrumentation, software, network communications, and commercial integration of the platform</li>
<li>Develop a working knowledge of Vizgen’s consumables with respect to how they impact the performance of the platform</li>
<li>Work directly with external and internal customers to record complaints, investigate underlying causes, and identify short term or long-term solutions</li>
<li>Support onboarding of new customers through installation and training on Vizgen’s platform</li>
<li>Respond promptly to service requests and inquiries to ensure a positive customer relationship</li>
<li>Document and track customer issues, troubleshooting, and resolutions</li>
<li>Track, prioritize, and ensure issues are resolved within specified SLA’s </li>
<li>Work closely with management and other team members to solve technical issues, provide product improvement feedback, and ensure customer satisfaction </li>
<li>Support coordination, scheduling, and tracking of instruments, service parts, accessories, and tools</li>
<li>Responsible for editing, writing, and modifying Service and Training manuals, Field Service Bulletins, and SOPs</li>
<li>Support the selling and management of service contracts </li>
<li>Train and support field service engineer colleagues as needed</li>
<li>Travel as needed to support customers on site</li>
<li>Represent Vizgen in a professional and friendly way when engaging with both customers and internal colleagues </li>
</ul>
Qualifications:
<ul>
<li>Engineering Bachelor’s Degree or equivalent in biomedical, electrical, mechanical or related field </li>
<li>5+ years work experience with at least 3 years as a field service engineer in the life sciences research or diagnostic industry </li>
<li>Experience with imaging, sequencing, or fluidics instrumentation preferred</li>
<li>Valid driver’s license, US Passport, and good driving record</li>
<li>Available to accommodate significant overnight travel</li>
<li>Ability to lift boxes and equipment up to 60 pounds</li>
<li>Ability to analyze and manipulate data to understand trends, customer needs and root cause issues</li>
<li>Proven ability to quickly develop expertise, multi-task, embrace change and innovate in a fast-paced environment.</li>
<li>Excellent communication, interpersonal, and customer interfacing skills</li>
<li>Highly motivated and successful individual who can build and maintain a positive attitude in a challenging, and fast-paced work environment</li>
<li>High sense of urgency for resolving customer issues</li>
<li>Highly organized, disciplined, and efficient in meeting deliverables</li>
<li>Highly proficient in leveraging technology and the use of business platform tools including Salesforce, customer support ticketing, remote troubleshooting, PowerPoint, Excel, Word, and other relevant software applications</li>
</ul>
WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Vizgen affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

Senior Field Service Engineer-East

<h3>Job Description</h3>
Job DescriptionEquipNet is seeking a Field Service Engineer to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories.Key Responsibilities
<ul>
<li>Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.</li>
<li>Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.</li>
<li>Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.</li>
<li>Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.</li>
<li>Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.</li>
<li>Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.</li>
<li>Maintain accurate service logs, compliance records, and documentation of all service activities.</li>
<li>Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.</li>
<li>Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.</li>
<li>Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.</li>
<li>Ability to diagnose complex failures and implement effective solutions quickly.</li>
<li>Familiarity with chromatography data systems (CDS) and mass spectrometry software.</li>
<li>Excellent problem-solving, analytical, and communication skills.</li>
<li>Strong organizational skills with a focus on compliance, accuracy, and documentation.</li>
<li>Ability to work independently in client environments while maintaining a professional, service-oriented approach.</li>
</ul>
Experience &amp; Education
<ul>
<li>Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).</li>
<li>3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.</li>
<li>Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).</li>
<li>Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.</li>
<li>Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.</li>
<li>Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.</li>
<li>Valid driver’s license and ability to travel up to 25% overnight.</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Salary Range: $70,000-$90,000 plus variable component.</li>
<li>Comprehensive health and dental insurance</li>
<li>401(k) plan with year-end employer contribution</li>
<li>Paid time off and holidays</li>
<li>Professional development opportunities, including training and certifications</li>
<li>Supportive, collaborative work environment with opportunities for advancement</li>
</ul>
 Location Seekonk, MA
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