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<h3>Job Description</h3>
Job DescriptionJOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business.
<ul>
<li>Greets guests in a professional, friendly, and welcoming manner.</li>
<li>Processes guest check-ins and check-outs in a timely and efficient manner.</li>
<li>Verifies guest information or completes registration process by inputting/retrieving information.</li>
<li>Assigns rooms based on preferences and availability.</li>
<li>Processes cash and/or credit card payments and provides receipts for transactions.</li>
<li>Provides information about hotel services, amenities, and local attractions.</li>
<li>Handles guest inquiries, requests, and complaints in a courteous and professional manner.</li>
<li>Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities.</li>
<li>Responds to internal / external phone calls promptly, ensuring effective communication with guests.</li>
<li>Retrieves mail, small packages for customers as requested. </li>
<li>Adheres to all company policies and procedures. </li>
<li>Works closely with housekeeping and maintenance to ensure rooms are ready for guests.</li>
<li>Retrieves and inputs into the POS system all room service orders. </li>
<li>Communicates guest feedback to management for continuous improvement.</li>
<li>Assists with coordinating transportation, concierge services, and other guest-related requests.</li>
<li>Maintains an organized front desk area, ensuring all necessary supplies are stocked.</li>
<li>Maintains records of guest complaints, concerns, and resolutions for follow-up.</li>
<li>Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies.</li>
<li>Updates the reservation system with guest information, room availability, and changes.</li>
<li>Completes any tasks assigned by the Manager On Duty. </li>
<li>Remains calm and alert during emergency situations and heavy hotel activity.</li>
<li>Follows safety and security procedures/ rules. </li>
<li>Knows hotel fire prevention and emergency procedures.</li>
<li>Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. </li>
</ul>

KNOWLEDGE, SKILLS, ABILITIES
The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.
<ul>
<li>High school diploma preferred. </li>
<li>Prior hospitality experience preferred but not required.</li>
<li>Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts.</li>
<li>Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. </li>
</ul>
<ul>
<li>Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services.</li>
<li>Must possess the ability to understand and follow directions and perform job functions under limited supervision.</li>
</ul>
<ul>
<li>Must possess the ability to read, write, speak, comprehend and communicate effectively in English.</li>
<li>Must possess excellent telephone etiquette skills.</li>
<li>Must possess the ability to access and accurately input information using a moderately complex computer system.</li>
<li>Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error.</li>
<li>Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights.</li>
</ul>

PHYSICAL REQUIREMENTS
<ul>
<li>Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions.</li>
<li>Must be able to stand during the entire shift.</li>
<li>Must possess the ability to lift, push &amp; pull up to twenty-five (25) pounds maximum.</li>
<li>Must be capable of frequent talking, hearing, seeing and smiling.</li>
<li>Must possess hearing and visual ability to observe and detect signs of emergency situations.</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job Description
Overview
Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among with our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Our Hospitality/Concierge Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Hospitality and Concierge Officers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect. 
 
Responsibilities
<ul>
<li>Maintain a professional demeanor always while aiding guests, employees, and visitors</li>
<li>Respect the privacy, and information of each guest</li>
<li>Provide a pro-active approach to customer service</li>
<li>Demonstrate the ability to diplomatically address and control challenging situations</li>
<li>Monitor the environment, with the ability to detect suspicious and unsafe activity</li>
<li>Familiar understanding with all incoming and outgoing arrivals and departures</li>
<li>Greet guests, visitors, and staff in a professional manner always</li>
<li>Answer questions and assist all in a customer focused, supportive manner</li>
<li>Answer all phones in a professional manner</li>
<li>Permit authorized persons to enter property and monitor entrances and exits</li>
<li>Know the facility / policies / procedures, and enforce them within the limits of the position</li>
<li>Perform required patrols of designated areas on foot</li>
<li>Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements</li>
<li>Follow established emergency action planning and procedures</li>
<li>Monitor alarms and systems, as required </li>
<li>Prepare reports on accidents, incidents, and suspicious activities, as directed</li>
<li>Maintain knowledge regarding external events &amp; activities which may impact guests and/or employees. Be aware of all internal events, group activities and VIP arrivals</li>
<li>Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication thru shift changes</li>
<li>Maintain regular attendance and highest standards of personal appearance &amp; grooming in compliance with Harvard Protection</li>
</ul>
 
Qualifications
<ul>
<li>Minimum High School Diploma, GED or the equivalent</li>
<li>Strong interpersonal communication skills</li>
<li>Friendly and professional demeanor with a strong work ethic and integrity</li>
<li>Must enjoy interacting with a diverse group of people</li>
<li>Excellent oral and written communication skills</li>
<li>Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices. </li>
<li>Write routine correspondence, to include log entries and incident reporting</li>
<li>Previous experience in a customer service-oriented industry or support environment required</li>
<li>Previous contract security, law enforcement, military helpful</li>
</ul>

Security Officer - Hospitality/Concierge - 33326

<h3>Job Description</h3>
Job Description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.&nbsp;Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
<ul>
<li>Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.</li>
<li>Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.</li>
<li>Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.</li>
<li>Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!</li>
<li>Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.</li>
<li>Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.&nbsp; Additional benefits may be available based on property specific locations!</li>
</ul>
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
<ul>
<li>Greet guests upon arrival and ensure a smooth check-in process.</li>
<li>Provide information about the hotel's amenities, services, and local attractions.</li>
<li>Respond promptly to guest inquiries via phone, email, or in person.</li>
<li>Handle reservations, cancellations, and modifications accurately and efficiently.</li>
<li>Process payments and maintain accurate records of guest transactions.</li>
<li>Address guest concerns and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments to fulfill guest requests and preferences.</li>
<li>Maintain a clean and organized front desk area.</li>
<li>Assist with luggage handling and transportation arrangements as needed.</li>
<li>Uphold company policies and procedures to ensure the safety and security of guests and their belongings.</li>
<li>Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.</li>
<li>Provide exceptional customer service to enhance the overall guest experience.</li>
<li>Keep abreast of developments in the hospitality industry and participate in training programs as required.</li>
</ul>
Skills Required
<ul>
<li>Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.</li>
</ul>
Experience / Education&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.</li>
</ul>
Physical Demands
<ul>
<li>This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.</li>
</ul>
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Guest Service Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description 
This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.
The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food &amp; beverage, spa, concierge and other touch points.
Qualifications 
<ul>
<li>Previous experience in front office, concierge and/or spa is preferred.</li>
<li>Strong organizational skills and the ability to maintain performance under high pressure.&nbsp;</li>
<li>Excellent communication skills, both written and verbal, including record-keeping and endorsement.</li>
<li>Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.</li>
<li>Creative and service oriented with keen eye for detail.</li>
<li>Results driven, with the ability to demonstrate initiative and work under minimal supervision.</li>
<li>Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software – ie SpaSoft etc.), and HotSoS is preferred</li>
</ul>
 Additional Information 
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide for you and your family.&nbsp;&nbsp;</li>
<li>Personalized development opportunities across Accor's extensive brand portfolio.&nbsp;&nbsp;</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21&nbsp;</li>
</ul>

Guest Experience Agent

<h3>Job Description</h3>
Job Description
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated &amp; proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Hours: Monday-Friday 10-7 and Saturday 10-4 $14/hr + BONUS Potential *Opening first of April. Full time and Part time available.*

What we are looking for in YOU and YOUR skillset!
<ul>
<li>Driven to climb the company ladder!</li>
<li>Possess a winning attitude!</li>
<li>Have a high school diploma or equivalent (GED).</li>
<li>Complete transactions using point of sale software and ensure all patient accounts are current and accurate</li>
<li>Have strong phone and computer skills.</li>
<li>Have at least one year of previous Sales Experience.</li>
<li>Participate in marketing/sales opportunities to help attract new patients into our clinics</li>
<li>Be able to prioritize and perform multiple tasks.</li>
<li>Educate Patients on wellness offerings and services</li>
<li>Share personal Chiropractic experience and stories</li>
<li>Work cohesively with others in a fun and fast-paced environment.</li>
<li>Have a strong customer service orientation and be able to communicate effectively with members and patients.</li>
<li>Manage the flow of patients through the clinic in an organized manner</li>
</ul>
Essential Responsibilities
<ul>
<li>Providing excellent services to members and patients.</li>
<li>The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.</li>
<li>Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.</li>
<li>Answering phone calls.</li>
<li>Re-engaging inactive members.</li>
<li>Staying updated on membership options, packages and promotions.</li>
<li>Recognizing and supporting team goals and creating and maintaining positive relationships with team members.</li>
<li>Maintain the cleanliness of the clinic and organization of workspace</li>
<li>Confident in presenting and selling memberships and visit packages</li>
<li>Keeping management apprised of member concerns and following manager's policies, procedures and direction.</li>
<li>Willingness to learn and grow</li>
<li>Accepting constructive criticism in a positive manner and using it as a learning tool.</li>
<li>Office management or marketing experience a plus!</li>
<li>Able to stand and/or sit for long periods of time</li>
<li>Able to lift up to 50 pounds</li>
<li>Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY</li>
</ul>

About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through&nbsp;The Joint Chiropractic&nbsp;network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,&nbsp;The Joint Chiropractic&nbsp;is a key leader in the chiropractic industry.&nbsp;Ranked number one on&nbsp;Forbes’&nbsp;2022 America's Best Small Companies list, number three on&nbsp;Fortune’s&nbsp;100 Fastest-Growing Companies list and consistently named to&nbsp;Franchise Times&nbsp;“Top 400+ Franchises” and&nbsp;Entrepreneur’s&nbsp;“Franchise 500®” lists,&nbsp;The Joint Chiropractic&nbsp;is an innovative force, where healthcare meets retail. For more information, visit&nbsp;<a href="http://www.thejoint.com.&amp;nbsp" target="_blank">www.thejoint.com.&amp;nbsp</a>;
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New&nbsp;Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated&nbsp;professional chiropractic practices.

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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Front Desk Coordinator - Hoover, AL

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION SUMMARY
<ul>
<li>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. </li>
<li>Set up accurate accounts for each guest according to their requirements.</li>
<li>Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. </li>
<li>Secure payment prior to issuing room key, verify/adjust billing. </li>
<li>Compile and review daily reports/logs/contingency lists. </li>
<li>Complete cashier and closing reports. </li>
<li>Supply guests with directions and property information. </li>
<li>Accommodate guest requests, contacting appropriate staff if necessary. </li>
<li>Follow up to ensure requests have been met. </li>
<li>Process all payment types, vouchers, paid-outs, and charges. </li>
<li>Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. </li>
<li>Notify Loss Prevention/Security of any guest reports of theft.</li>
<li>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. </li>
<li>Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. </li>
<li>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. </li>
<li>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. </li>
<li>Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. </li>
<li>Ensure adherence to quality standards. </li>
<li>Enter and locate information using computers/POS systems. </li>
<li>Stand, sit, or walk for an extended period of time. </li>
<li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. </li>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
</ul>
 
Requirements:
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: TIPS Certification 
Experience with FOSSE Property Management System is preferred

Front Desk Supervisor

<h3>Job Description</h3>
Job DescriptionJoin Our Team as a Guest Service Associate at HI Boston Hostel!   
     
Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant Boston hostel. We are currently accepting applications for a part time overnight Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. 
     
Position Details:
Pay: $18.85/ hour (+$1 overnight shift differential)
Type: Part Time 
Shifts: Overnight, 11 pm - 7:30 am 
Benefits: Paid vacation and sick time
 
Perks:    
- Free stays at other HI USA hostels (subject to availability)    
- Discounts on hundreds of brands    
- On-the-job training    
- Opportunities for growth within HI USA    
- Friendly and inclusive work environment    
     
Responsibilities:    
     
- Welcome, register, orient, and supervise guests, providing group orientations mindful of cultural differences and language barriers. 
- Take reservations by telephone, e-mail, or online efficiently and accurately. 
- Conduct hostel tours and encourage guest feedback. 
- Follow procedures to ensure the security and safety of the hostel, property, guests, and employees. 
- Maintain all shift reports, logs, and daily paperwork accurately, including records of overnight fees, sales, and rentals. 
- Perform laundry, cleaning, bookkeeping, food preparation, and other necessary tasks. 
- Promote HI memberships and provide information about the hostel and local area to guests and visitors. 
- Uphold the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.” 
- Represent HI USA and the hostel positively to guests, callers, and local officials. 
- Provide overnight, on-call assistance in emergencies. 
- Perform other duties or projects as assigned by hostel management.  

Skills/Qualifications:    
- High school diploma or GED  
- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language  
- Excellent communication skills and ability to handle cash accurately  
- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies  
- Ability to multi-task in a fast-paced environment and work independently or as part of a team  
- Computer literacy (WINXP, MS Word, Excel, Outlook)  
- Willingness to work evenings, weekends, and holidays as required  
- Preferred: First aid and CPR certification (training can be provided)     
  
Physical Requirements:    
- Regularly required to sit, use hands and arms    
- Frequently required to stand, walk, talk, and hear    
- Occasionally required to climb or balance    
- Must be able to lift and move up to 50 pounds    
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus    
- Noise level in the work environment is usually moderate    
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     
     
We Make a Difference!     
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.     
If you're passionate about hospitality and creating memorable experiences, apply today to join our team!

Hostel Front Desk | Part Time | Overnight

<h3>Job Description</h3>
Job DescriptionDescription:
This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
 
RESPONSIBILITIES:
· Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
· Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
· Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
· Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
· Accommodate room changes expediently.
· Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
· Acquaint guests with city attractions, community events and nearby areas of interest.
· Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
· Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
· Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
· Responsible for proper key control and other security measures.
· Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
· Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect.
· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
· Properly handle lost and found items.
· Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
· Report all maintenance issues for guest satisfaction.
· Report to work wearing the required uniform and meeting professional grooming standards.
· Maintain confidentiality of all guests and hotel information
· Perform other duties as assigned.
· Actively participate in ongoing training.
 
Requirements:
<ul>
<li>Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.</li>
<li>Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.</li>
<li>Ability to deal with guests when they are angry or upset.</li>
<li>Professional appearance and mannerism.</li>
<li>Knowledge of computer keyboard and printer operation.</li>
<li>Ability to accurately and efficiently input information into computer systems.</li>
<li>Previous cashier experience/ Basic accounting skills.</li>
<li>Ability to work quickly and thoroughly when under pressure.</li>
<li>Knowledge of hotel facilities and features.</li>
<li>Ability to attend to more than one task at a time.</li>
<li>Ability to maintain excellent attendance and punctuality.</li>
<li>Knowledge of area and surrounding communities.</li>
</ul>

Guest Services Curator (Front Desk)

<h3>Job Description</h3>
Job DescriptionThe Role: Dental Dreams LLC in Worcester, MA is now hiring a full time Receptionist to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
 
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. 
Benefits:
<ul>
<li>Competitive compensation </li>
<li>Benefits package includes:
<ol>
<li>Medical &amp; Vision Insurance</li>
<li>FREE dental treatment at our locations</li>
<li>PTO</li>
<li>401K</li>
</ol>
</li>
</ul>
Responsibilities:
<ul>
<li>Maintain a high level of customer service at all times </li>
<li>Work as part of a team with emphasis on communication </li>
<li>Schedule patient appointments per month and daily patient goals </li>
<li>Answer phones and confirm appointments </li>
<li>Greet and check-in patients </li>
<li>Accurately verify dental benefits </li>
<li>Maintain detailed patient records in a fast-paced environment </li>
<li>Collect payments, co-payments, and deductibles </li>
<li>Create insurance claims and submit pre-authorizations to insurance companies on a timely basis </li>
<li>Pull patient charts for future appointments when necessary </li>
<li>Maintain a clean and professional office environment </li>
<li>Assist with presenting and/or explaining treatment plans </li>
</ul>
Qualifications:
<ul>
<li>Excellent Customer Service experience</li>
<li>At least 1 year of recent work experience </li>
<li>Previous Receptionist Experience </li>
<li>Dentrix and/or Eaglesoft</li>
<li>Bilingual (Spanish) - big plus!</li>
<li>Previous Dental experience - big plus!</li>
</ul>

We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Front Desk Receptionist (Worcester)

<h3>Job Description</h3>
Job Description
Great opportunity to get paid to have fun! Activities Aides help to encourage socialization, provide entertainment, lead groups and more! Training is provided.
Activities Aides help to encourage socialization, provide entertainment, relaxation and fulfillment, and improve daily living skills.

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