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field_job_employment_type

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Adecco Healthcare &amp; Life Sciences is hiring a Front Desk Assistant in Portsmouth, New Hampshire! This role is in person / on site. Please read below and apply with an updated resume for consideration. Type: Four-month contract, temp to hire Schedule: Mon: 11am to 7pm, Tues, Wed, Thurs: 10am to 6pm, Fri: 9am to 5pm Pay: $21.00 to $23.00 an hour Responsibilities of the Front Desk Assistant:
· Answer and monitor all telephone calls in a professional manner
· Greet all clients and visitors
· Receive client payments
· Schedule client appointments into the centralized scheduling system, rearrange appointments as necessary
· Make appointment reminder calls to clients for clinicians as needed
· Update client demographics and insurance information. 
· Responsible for evening closing procedures. 
· Back-up as needed for all other office duties. 
· Other tasks as needed to support and maintain the center.

Qualifications for the Front Desk Assistant:
· High School Diploma or GED required.
· One to two years of experience within healthcare setting.
· Strong verbal and written communication skills. 
Why work for Adecco?
· Weekly Pay
· 401(k) Plan
· Skills Training
· Excellent medical, dental, and vision benefits
IMPORTANT: This Front Desk Assistant job is being recruited for by Adecco’s Healthcare &amp; Life Sciences division, not your local Adecco Branch Office.
For opportunities available at Adecco Healthcare &amp; Life Sciences go to <a href="https://www.adecco.com/en-us/employers/industries/healthcare-life-sciences" target="_blank">https://www.adecco.com/en-us/employers/industries/healthcare-life-scien…</a>
 Pay Details: $21.00 to $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Front Desk Associate

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add a motivated Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors</li>
<li>Prepares all necessary reports during each shift for the management team</li>
</ul>
 
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement </li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to identify and correct potential security problems (locking doors after hours, etc)</li>
<li>Ability to work alone and work well in stressful situations </li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance </li>
<li>HSA &amp; FSA plans available! </li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance </li>
<li>Commuter benefits including transit &amp; parking </li>
<li>Pet Insurance </li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
 
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work </li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
 
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Night Auditor

<h3>Job Description</h3>
Job Description
Ophthalmic Consultants of Boston is seeking&nbsp;a motivated, customer-focused&nbsp;Front Desk Representative&nbsp;to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment&nbsp;This person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.
Key Responsibilities:
<ul>
<li>Greet and register patients promptly and courteously upon arrival.</li>
<li>Verify and update patient demographics and insurance information.</li>
<li>Possess working knowledge of a variety of&nbsp;insurance plans and coverages; determine eligibility and coverage for services.</li>
<li>Collect&nbsp;co-pays, deductibles, and outstanding balances&nbsp;at check-in and check-out.</li>
<li>Assist patients with&nbsp;past due balances, explaining payment options and processing transactions.</li>
<li>Schedule patient and diagnostic appointments&nbsp;accurately and efficiently for&nbsp;multiple physicians, coordinating with internal departments.</li>
<li>Follow up on appointments to minimize no-shows and maximize productivity.</li>
<li>Address patient inquiries in person with professionalism and care.</li>
<li>Collaborate with clinical staff and management to ensure optimal patient flow.</li>
<li>Take initiative in solving problems and escalating issues when needed.</li>
<li>Contribute to a positive office culture by&nbsp;demonstrating leadership and a willingness to take on challenges.</li>
</ul>
Ideal Candidate:
<ul>
<li>A High School Degree or GED.</li>
<li>Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position.</li>
<li>Proven experience with insurance verifications and patient billing.</li>
<li>Must have a working knowledge of computer and respect for confidentiality.&nbsp;</li>
<li>Must be able to work in a fast-paced environment, paying close attention to detail.</li>
<li>Epic experience a plus.&nbsp;</li>
<li>Bilingual skills a plus.</li>
</ul>
 Benefits Offered:
<ul>
<li>Health &amp; Dental Insurance- eligible 1st day of employment</li>
<li>Paid time off and paid holidays</li>
<li>Health &amp; Dependent Reimbursement Accounts</li>
<li>401(k) Plan with company contribution</li>
<li>Company paid Life and LTD Insurance</li>
<li>Employee discounts</li>
</ul>
To find out more about OCB, please visit our website at <a href="http://www.eyeboston.com" target="_blank">www.eyeboston.com</a>. OCB is an Equal Opportunity Employer.&nbsp; All Employees must be fully vaccinated.
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Medical Front Desk Representative

<h3>Job Description</h3>
Job Description
We are looking for a detail-oriented and personable Front Desk Coordinator to join our team in Boston, Massachusetts. In this long-term contract position, you will play a key role in creating a welcoming environment for visitors and ensuring smooth day-to-day operations at the front desk. This role is ideal for someone with strong organizational skills, attention to detail, and a passion for delivering exceptional customer service.
 
Responsibilities:
• Welcome visitors and clients with a friendly and attentive demeanor, ensuring they feel valued and well-assisted
• Manage a multi-line phone system, directing calls to the appropriate departments or individuals efficiently
• Handle scheduling, appointments, and other administrative tasks to support office operations
• Maintain an organized and presentable reception area, ensuring it is clean and welcoming at all times
• Perform data entry tasks with accuracy, ensuring records and databases are kept up-to-date
• Provide concierge services by assisting visitors and staff with inquiries and special requests
• Organize and maintain files, ensuring documents are easily accessible and properly stored
• Coordinate with other departments to ensure seamless communication and efficient workflow
• Utilize Microsoft Word, Excel, and Outlook to manage correspondence, schedules, and documentation
• Proven experience in a front desk or administrative role with a strong focus on customer service
• Proficiency in using Microsoft Excel, Word, and Outlook for administrative tasks
• Skilled in managing multi-line phone systems and directing calls appropriately
• Exceptional interpersonal and communication skills, both verbal and written
• Strong organizational abilities with attention to detail and the ability to multitask effectively
• Experience in data entry with a high degree of accuracy
• Ability to maintain a detail-oriented and welcoming demeanor in a fast-paced environment
• Familiarity with concierge services or assisting with visitor inquiries is a plus

Front Desk Coordinator

<h3>Job Description</h3>
Job DescriptionJob description
Overnight Shift - 11pm-7am
ESSENTIAL FUNCTIONS:
<ul>
<li>Ensures accurate and timely recording and reporting of all property receipts</li>
<li>Maintains guest service standards at the front desk at all times</li>
<li>Follows cash handling procedures as outlined by the accounting department</li>
<li>Collects payment at check out and provides change for guests as needed</li>
<li>Performs all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills</li>
<li>Completes express check out in a timely manner and issues to security for delivery</li>
<li>Completes the daily sales report and issues to all departments</li>
<li>Prepares all computer systems for the following day. Ensures accurate and timely backup files / tapes are maintained on a daily basis</li>
<li>Prepares, balances, posts, and distributes all necessary reports on a daily basis</li>
<li>Check guests in and out according to Hilton standard</li>
<li>Post charges to guest folios</li>
<li>Enroll guests into our guest loyalty program</li>
<li>Receive and pick up guest in-coming and external calls and transfer when necessary</li>
<li>Explain services and features of hotel</li>
<li>Completes property walk through, ensuring buildings are secure and safety systems in working order</li>
<li>Contacts management in emergency situations</li>
<li>Perform all other duties as assigned</li>
<li>MUST HAVE AVAILABILTY TO WORK WEEKENDS</li>
</ul>
Skills and Abilities:
<ul>
<li>Knowledge of discipline policies, procedures and services and general knowledge in other departments in the hotel</li>
<li>Basic knowledge of the local area</li>
<li>Exceptional computer skills</li>
<li>Ability to communicate well in English</li>
<li>Ability to achieve positive guest relations and maximize guest satisfaction</li>
<li>Ability to handle cash and credit transactions</li>
<li>Ability to comply with all company rules and policies</li>
<li>Experience with PEP (Property Engagement Platform) preferred</li>
</ul>

<h3>Job Description</h3>
Job DescriptionJob Title: Member Concierge&nbsp;&nbsp; Department: Market Operations (Field)  &nbsp; Employee Type: Full Time, Non-Exempt  &nbsp; Compensation: $26.50/hr + full benefit package Position Overview:&nbsp;&nbsp; As a Member Support Specialist at Flexcar, you will serve as a key resource for our members, ensuring a seamless and exceptional experience from the moment they place an order to the return of their vehicle. You will be responsible for providing top-notch service, resolving issues quickly, maintaining quality standards, and utilizing our innovative technology to manage member interactions. This role offers the opportunity to become an expert in Flexcar’s services while contributing to a dynamic, customer-focused team.&nbsp; Key Responsibilities:&nbsp; Provide Exceptional Service Serve as the go-to resource for members, offering comprehensive assistance with pickup, delivery, and return. Ensure members have a smooth, hassle-free experience every step of the way.&nbsp; Resolve Issues Efficiently Identify and address member concerns regarding their vehicle orders promptly. Resolve issues quickly and effectively to maintain high levels of member satisfaction and ensure any challenges are addressed with minimal disruption.&nbsp; Ensure Quality Standards Contribute to the preparation and presentation of each vehicle, ensuring it meets Flexcar’s high standards before delivery. Conduct thorough quality checks to ensure each car is ready for a flawless member experience.&nbsp; Utilize Technology Leverage Flexcar’s cutting-edge systems to manage member interactions, track order progress, and maintain accurate records. Ensure seamless communication through digital channels while providing real-time updates to members.&nbsp; Become a Flexcar Expert&nbsp; Develop in-depth knowledge of Flexcar’s services, features, and processes. Stay current on new offerings and technology to ensure members always receive the most relevant, up-to-date information.&nbsp; Create Welcoming Experiences&nbsp; Greet each member with warmth, professionalism, and enthusiasm. Create a friendly and informative environment, showcasing Flexcar’s dedication to providing outstanding customer service and an exceptional member experience.&nbsp; Collaborate Cross-Functionally Work closely with customer care, security, and other internal teams to provide a unified experience for our members. Collaborate with other departments to ensure smooth service delivery and swift issue resolution.&nbsp; Drive Continuous Improvement&nbsp; Actively seek opportunities to enhance the member experience, offering feedback and ideas for improving service quality, efficiency, and overall member satisfaction. Contribute to initiatives that continuously elevate the service standards at Flexcar.&nbsp; Adapt and Grow As part of a smaller, agile team, be ready to take on new tasks and responsibilities to support the business's success. Show flexibility and initiative in responding to changing member needs and company objectives.&nbsp; Performance Metrics &amp; Follow-Up Meet or exceed key performance metrics, including Customer Satisfaction (CSAT) and Churn (member retention). Conduct follow-up calls at 7, 30, 60, and 90 days post-service to ensure ongoing member satisfaction and identify areas for improvement.&nbsp; What Drives Success for this Role:  &nbsp;
<ul>
<li>Experience: 1-2 years in a customer service role, ideally within a fast-paced environment.  &nbsp;</li>
</ul>
<ul>
<li>Communication Skills: Excellent communication and interpersonal skills, with a friendly and professional demeanor.&nbsp;</li>
</ul>
<ul>
<li>Problem-Solving: Strong analytical skills to navigate challenges and make informed decisions.  &nbsp;</li>
</ul>
<ul>
<li>Tech-Savvy: Proficient in computer skills and quick to learn new software systems.  &nbsp;</li>
</ul>
<ul>
<li>Customer-Centric Attitude: A passion for delivering outstanding service and exceeding member expectations.  &nbsp;</li>
</ul>
<ul>
<li>Multitasking Ability: Skill in managing multiple tasks and prioritizing efficiency under pressure.  &nbsp;</li>
</ul>
<ul>
<li>Adaptability: Willingness to operate vehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed.  &nbsp;</li>
</ul>
<ul>
<li>Attention to Detail: A keen eye for detail, ensuring that all member requests are addressed thoroughly.  &nbsp;</li>
</ul>
<ul>
<li>Listening Skills: Strong listening abilities to identify member needs and provide tailored solutions. </li>
<li>Case Management: Track support cases diligently, ensuring timely resolutions and effective follow-up.  &nbsp;</li>
<li>Collaboration: Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.  &nbsp;</li>
<li>Delivery: Willing to drive up to 90% of time for deliveries.  &nbsp;</li>
<li>At least 21 years or older with a valid driver’s license and an acceptable driving record (per company standards).  &nbsp;</li>
</ul>
 What Tops Off the Tank:&nbsp;&nbsp;
<ul>
<li>Rest &amp; Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays</li>
</ul>
<ul>
<li>Save for Your Future! 401(k) with company match from day one of hire&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Expand The Family! Paid family leave available for all full-time employees&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Drive a Flexcar! Discounted employee rate on Flexcar products&nbsp;&nbsp;</li>
</ul>
Who are we?&nbsp;&nbsp; We are fiercely disrupting the concept of automobile ownership Flexcar is on a mission to replace car ownership for the majority of car owners. Currently operational in 5 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle. Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members. Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.&nbsp; Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.&nbsp;&nbsp; Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws&nbsp; &nbsp; &nbsp;
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Member Concierge

<h3>Job Description</h3>
Job Description
Job Title: Concierge
Location: Susan Bailis Assisted Living - Boston, MA 02115
Hours: Part Time
Job Summary: The perfect candidates will be responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments and must be able to work independently as well as with a team. This position is also responsible for assessing all visitors, and employees. This position mainly provides services and support to staff in a manner that meets or exceeds community expectations. Free parking in our heated garage!
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
<ul>
<li>Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.</li>
<li>Dress professional/business casual.</li>
<li>Fills out Sales Inquiry cards for Community Relations Director.</li>
<li>Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.</li>
<li>Deliver packages that are delivered to community for residents.</li>
<li>Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.</li>
<li>Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</li>
<li>Coordinates guestroom reservations.</li>
<li>Receives, sorts, and routes mail, and maintains and routes publications.</li>
<li>Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.</li>
<li>Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.</li>
<li>Performs other clerical duties as needed, such as filing, photocopying, and collating.</li>
<li>Maintains emergency binders.</li>
<li>Coordinates all Move in door cards, packets and updates resident listing with phone number and name.</li>
<li>Makes sales packets for sales manager when needed</li>
<li>Puts together all event planning materials for sales manager.</li>
<li>Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.</li>
<li>Collects money for meal tickets, etc.</li>
<li>Follows all infectious disease protocols mandated by the company and EOEA. </li>
<li>May perform other duties as assigned.</li>
</ul>

Minimum Qualifications:

<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.</li>
</ul>
Required Behavior:

<ul>
<li>Arrives to work on time.</li>
<li>Absence and tardiness is minimal.</li>
<li>Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs.</li>
<li>Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.</li>
<li>Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.</li>
<li>Able to work cooperatively with a group of people to achieve goals and objectives.</li>
<li>Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to work various tasks as when asked by your supervisor.</li>
<li>Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.</li>
</ul>
Physical Demands:
<ul>
<li>Physically able to move at least 50 lbs. without assistance.</li>
<li>Physically able to bend, reach, and work in small areas.</li>
<li>Physically able to push and pull equipment and furnishings.</li>
<li>Physically able to stand for long periods of time.</li>
</ul>

Concierge - Part Time Susan Bailis Assisted Living

<h3>Job Description</h3>
Job Description
Job Title: Concierge
Location: Susan Bailis Assisted Living - Boston, MA 02115
Hours: Full Time 
Job Summary: The perfect candidates will be responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments and must be able to work independently as well as with a team. This position is also responsible for assessing all visitors, and employees. This position mainly provides services and support to staff in a manner that meets or exceeds community expectations. Free parking in our heated garage!
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
<ul>
<li>Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.</li>
<li>Dress professional/business casual.</li>
<li>Fills out Sales Inquiry cards for Community Relations Director.</li>
<li>Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.</li>
<li>Deliver packages that are delivered to community for residents.</li>
<li>Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.</li>
<li>Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</li>
<li>Coordinates guestroom reservations.</li>
<li>Receives, sorts, and routes mail, and maintains and routes publications.</li>
<li>Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.</li>
<li>Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.</li>
<li>Performs other clerical duties as needed, such as filing, photocopying, and collating.</li>
<li>Maintains emergency binders.</li>
<li>Coordinates all Move in door cards, packets and updates resident listing with phone number and name.</li>
<li>Makes sales packets for sales manager when needed</li>
<li>Puts together all event planning materials for sales manager.</li>
<li>Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.</li>
<li>Collects money for meal tickets, etc.</li>
<li>Follows all infectious disease protocols mandated by the company and EOEA. </li>
<li>May perform other duties as assigned.</li>
</ul>

Minimum Qualifications:

<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.</li>
</ul>
Required Behavior:

<ul>
<li>Arrives to work on time.</li>
<li>Absence and tardiness is minimal.</li>
<li>Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs.</li>
<li>Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.</li>
<li>Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.</li>
<li>Able to work cooperatively with a group of people to achieve goals and objectives.</li>
<li>Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to work various tasks as when asked by your supervisor.</li>
<li>Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.</li>
</ul>
Physical Demands:
<ul>
<li>Physically able to move at least 50 lbs. without assistance.</li>
<li>Physically able to bend, reach, and work in small areas.</li>
<li>Physically able to push and pull equipment and furnishings.</li>
<li>Physically able to stand for long periods of time.</li>
</ul>
Benefits:
Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit. Employee referral bonus, and resident referral bonus.

Concierge - Full Time Susan Bailis Assisted Living

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
 
Requirements:
EDUCATION/TRAINING:
• High School diploma or GED
KNOWLEDGE/EXPERIENCE:
• Minimum of one (1) year of experience in the Human Services field
PHYSICAL ABILITIES/SKILLS:
• Ability to stand for long periods of time
• Ability to stretch, bend and lift up to (twenty-five) 25 lbs
• Ability to assist guests up and down stairs, and in-and-out of wheelchairs
• Ability to respond quickly to emergencies
MENTAL ABILITIES/SKILLS:
• Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
• Ability to use good judgement in stressful or emotionally charged situations
• The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
• Ability to be resilient in difficult and ambiguous situationsAbility to handle multiple assignments
• Ability to communicate clearly both verbally and in writing
• Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
• Ability to communicate/speak (as well as to listen) in a non-judgmental manner
PREFERRED:
• Valid MA driver’s license in good standing
• Bilingual English/Spanish
• Administering Narcan and in a work setting 
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources
ESSENTIAL FUNCTIONS WITHIN THE CORE COMPETENCIES FOR THE POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Guest Focus
• Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin
• Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment
• Treat all guests and staff with dignity and respect
• Proactively conduct wellness checks of guests in different sections of the building
• De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care
• Administer Naloxone as needed
• Perform CPR as needed
• Enforce the “Good Neighbor Policy”: Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
• Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services
• Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders
• Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff
• Maintain daily shelter documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status
• Follow animal accommodation policies
• Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.
• Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
• Help guests with all issues pertaining to lockers as needed or assigned
• Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn
Judgement
• Seek supervision when needed
• Advise the supervisor/key carrier regarding matters of concern with operations or policy
• Adhere to TB-testing procedures 
• Maintain current certification in CPR and First Aid
• Document all hazardous incidents and intervening appropriately in any unsafe situation
• Consistently attend and actively participate in meetings to include but not limited to shift reports, staff meetings, case conferences, supervision or check-ins with supervisor.
• Report to work regardless of weather conditions as Guest Services Specialist positions are considered essential under the PSI weather emergency policy
• Report to work and all scheduled meetings and trainings on time
• Perform other additional assignments or projects as requested/directed by supervisor, program director or senior program or agency managers Attend mandatory Narcan trainings
Resilience
• Consistently demonstrate behavior that is representative of PSI’s values of Community, Teamwork, Accountability and Respect
• Utilize Trauma-Informed Care when interacting with guests and staff
• Adhere to the Inn’s mandatory training requirements including CPI, CPI refresher course, Trauma- Informed Care, Motivational Interviewing, and any other training required by program management
• Actively participate in individual supervision
• Comply with and model compliance with all PSI policies, including illness prevention and occupational health policies.
• Accept other duties or work locations as assigned in order to meet the needs of the organization during weather or other emergencies.

Evening Relief Guest Services Specialist

<h3>Job Description</h3>
Job Description
We are looking for a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation when arriving or departing during the overnight hours. A night auditor has the added responsibility of closing and balancing the current business day and correcting any posting/cashiering errors as needed to ensure accurate reporting to management. 
 Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
<ul>
<li>Perform all check-in and check-out tasks</li>
<li>Perform all night audit tasks - running the nightly reports, ensuring accuracy, and submitting to management. </li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to guest complaints in a timely and professional manner</li>
<li>Complete shift checklist</li>
<li>Any other duties as assigned by management. </li>
</ul>
Skills
<ul>
<li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
</ul>
' Communication method(s) used:
<ul>
<li>Email</li>
<li>Phone</li>
<li>In person</li>
</ul>

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