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<h3>Job Description</h3>
Job Description
SUMMARY
The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Guest Service
<ul>
<li>Maintains guest service as the driving philosophy of the operation</li>
<li>Personally demonstrates a commitment to guest service in responding promptly to guests’ needs</li>
<li>Committed to making every guest is satisfied</li>
<li>Meets or exceeds guest satisfaction measures</li>
<li>Ensures hotel standards and services contribute to the delivery of consistent guest service</li>
<li>Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards</li>
</ul>
Front Desk Operations

<ul>
<li>Greet all guests (internal and external) </li>
<li>Process guest reservations, registration (check-in) and departures (check-outs)</li>
<li>Offer guest assistance at every opportunity</li>
<li>Respond to all guest requests efficiently </li>
<li>Ensure guest satisfaction by following through on requests and other needs</li>
<li>Provide information to guests about hotel policies, services and amenities</li>
<li>Provide information, directions and other assistance as necessary about the local area</li>
<li>Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc. </li>
<li>Handles collection efforts of all in-house balances and notifies management of potential liabilities</li>
<li>Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned</li>
<li>Maintain daily logs and checklists</li>
<li>Effectively communicate all pertinent information to other employees within the department</li>
<li>Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc. </li>
<li>Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary</li>
<li>Comply with all standards and regulations to encourage safe and efficient hotel operations</li>
<li>Maintain regular attendance in compliance with company policy</li>
<li>Maintain high standards of personal appearance and grooming in accordance with company policy</li>
<li>Approach all encounters with guests and employees in a friendly, service-oriented manner</li>
<li>Maintain and organize work area regularly </li>
<li>Other duties as required</li>
</ul>
Night Audit Operations

<ul>
<li>Closing and balancing room accounts</li>
<li>Counting and balancing cash and credit card receipts/transactions</li>
<li>Balance all department transactions</li>
<li>Maintain/balance all direct bill accounts</li>
<li>Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.</li>
<li>Print and distribute various audit reports</li>
<li>Complete all audit checklists and logs</li>
<li>Prepare guest folios for Express Check-Out</li>
<li>Close the business day and start new business cycle</li>
</ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
<ul>
<li>Ability to read and speak English and comprehend simple instructions, short correspondence, and memos </li>
<li>Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees</li>
<li>Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property</li>
<li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear</li>
<li>Frequently required to reach with hands and arms</li>
<li>Occasionally required to stoop, kneel, or crouch</li>
<li>Occasionally lift and/or move up to 50 pounds</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus</li>
</ul>

Night Auditor

<h3>Job Description</h3>
Job DescriptionAbout Us
We are a growing property management company, celebrating our 40th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Concierge to join the MMC team!
Our Concierge team members are customer service driven and act as the first point of contact for the property residents and guests. Team members are responsible for creating an outstanding client experience through exceptional service and attention to detail.
This position reports to the Lead Concierge and will be responsible for greeting clients as they enter the building and assisting with their specific needs. Our ideal candidate has a minimum of 2 years’ experience in the concierge field, hotel, or customer service experience. Pay is commensurate with experience.
Please visit our website at <a href="http://www.mediatemanagement.comto" target="_blank">www.mediatemanagement.comto</a> learn more about our company.
Retirees and people returning to the workforce are highly encouraged to apply!
Duties include but are not limited to:
<ul>
<li>Position requires person to work from 5 pm until 9 pm Monday through Friday.</li>
<li>Act as liaison between the building and Property Manager and work closely with the Building Superintendent.</li>
<li>Provide access control; use security cameras and patrol building to monitor access points and ensure that the building is secure at all times.</li>
<li>Greet residents/visitors/vendors when they arrive ensuring guests who do not live on the property are logged into the visitor or vendor log.</li>
<li>Perform applicable administrative tasks like file/log and computer system updates relevant to building operations and maintain shift notes including "pass-on" logs to ensure successful communication through shift changes.</li>
<li>May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files. Function as clerical support as time or shift coverage permits.</li>
<li>Maintain excellent relationships with local restaurants, theaters, and venues. Research current events and happenings in the neighborhood. Make knowledgeable recommendations to residents and their guests.</li>
<li>Capable of procuring reservations, tickets, guest accommodations, museum and gallery exhibit passes.</li>
<li>Assist the Lead Concierge in maintaining the schedule for resident move-ins/outs and elevator usage through appropriate coordination with Property Manager.</li>
<li>Ensure that new residents receive the necessary orientation to the community and are familiar with the services provided both at the community and through the Concierge Desk.</li>
<li>Coordinate receipt and delivery of incoming and outgoing packages including dry cleaning per the building policy.</li>
<li>Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops.</li>
<li>Enters maintenance requests in a timely and effective manner to ensure that resident requests are submitted properly. Follows up on all completed request as requested to ensure resident satisfaction.</li>
<li>In the case of emergency, contact the applicable public service response organization and the Property Manager and follow applicable emergency procedures as directed in the property manual.</li>
<li>Follow procedures, policies, and other important correspondence from HQ. Receive maintenance requests and pass to the appropriate manager in a prompt manner.</li>
<li>Assists with organization, set-up, implementation, and clean-up of all resident events hosted by the community.</li>
<li>Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops.</li>
<li>Required to remove snow from sidewalks and steps and apply ice melt.</li>
<li>Complete other additional projects as requested by the lead concierge or property manager.</li>
</ul>
Qualifications/Requirements:
<ul>
<li>A minimum of 2 years’ customer service experience required.</li>
<li>Must be on time and able to stay awake during the entire shift.</li>
<li>Must be able to stand for long periods of time.</li>
<li>Must have general computer skills to perform administrative and clerical tasks, including time entry.</li>
<li>Ability to drive a manual transmission, highly preferred.</li>
<li>Ability to work with minimal supervision. Self-motivated, reliable individual who can anticipate and resolve issues.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Able to remain calm and attentive, especially during heavy building activity and emergencies.</li>
<li>Ability to always maintain a professional demeanor and appearance.</li>
<li>Must be able to move, lift, push, or carry objects weighing up to 50 pounds, unassisted.</li>
<li>Must pass background check.</li>
<li>Must be able to provide 3 professional references.</li>
<li>Ability to commute to work location via public transportation as our properties have no on-site parking.</li>
</ul>
We sincerely appreciate your interest in employment with Mediate Management Company, Inc. Please rest assured that your application materials have been received. Due to the high volume of response, we are unable to individually acknowledge the receipt of every application or phone call regarding the process. We carefully screen all applications and select candidates whose qualifications best meet our needs. You will be contacted if you are selected to continue in the recruitment process.
 Monday through Friday 5:00 pm - 9:00 pm

Concierge (Mon-Fri/Part-time/Evenings)

<h3>Job Description</h3>
Job Description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.&nbsp;Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
<ul>
<li>Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.</li>
<li>Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.</li>
<li>Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.</li>
<li>Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!</li>
<li>Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.</li>
<li>Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.&nbsp; Additional benefits may be available based on property specific locations!</li>
</ul>
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
<ul>
<li>Greet guests upon arrival and ensure a smooth check-in process.</li>
<li>Provide information about the hotel's amenities, services, and local attractions.</li>
<li>Respond promptly to guest inquiries via phone, email, or in person.</li>
<li>Handle reservations, cancellations, and modifications accurately and efficiently.</li>
<li>Process payments and maintain accurate records of guest transactions.</li>
<li>Address guest concerns and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments to fulfill guest requests and preferences.</li>
<li>Maintain a clean and organized front desk area.</li>
<li>Assist with luggage handling and transportation arrangements as needed.</li>
<li>Uphold company policies and procedures to ensure the safety and security of guests and their belongings.</li>
<li>Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.</li>
<li>Provide exceptional customer service to enhance the overall guest experience.</li>
<li>Keep abreast of developments in the hospitality industry and participate in training programs as required.</li>
</ul>
Skills Required
<ul>
<li>Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.</li>
</ul>
Experience / Education&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.</li>
</ul>
Physical Demands
<ul>
<li>This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.</li>
</ul>
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Guest Service Representative

<h3>Job Description</h3>
Job Description
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$50 - $150 a day/night (including tips) - this depends on the number of tours given</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country!
Have questions about the job or the company? &nbsp;
Visit our careers page and fill out the form to contact us! Follow the link below, click “apply now,” choose your city, and tell us why you would make an expert ghost guide and storyteller! One of our Ghost Guide Recruiting Specialists will reach out to you shortly: <a href="https://usghostadventures.com/careers/" target="_blank">https://usghostadventures.com/careers/</a>
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EydiEFWuld

Ghost Tour Guide

<h3>Job Description</h3>
Job Description
LIFE. LIVED BEAUTIFULLY.&nbsp;
What we do is about more than pretty polishes and beautiful hair, it's about how we make people feel.&nbsp;
We're all about a beautiful state of mind. We're about self-care that's fast, affordable and always-on-trend. Custom experiences, state of the art conveniences, talented Session Stylists, and service that never compromises. That's Life. Lived Beautifully.&nbsp;
Does that sound like your vibe?
What does a Guest Service Coordinator do?
A Guest Service Coordinator runs our front desk - assisting guests, managing reservations and supporting our team of talented Session Stylists, as well as supporting the Guest experience by maintaining our sanitation standards and the cleanliness of our Studios.&nbsp;As a member of our Guest Service Team you can cultivate your talents in the fast-paced, high-energy beauty biz in a team setting.
WHY JOIN OUR TEAM? Mani, Mani Perks!
Blowouts, manis, makeup...Need we say more? Okay fine, here's a few more reasons...&nbsp;
<ul>
<li>Flexible scheduling -- full time and part time available</li>
<li>Incentive Programs, product/tool discounts and complementary services</li>
<li>Paid Sick Time, Medical, 401K and other Benefits for qualified positions (varies by location)</li>
<li>Dedicated training – both hands-on and web-based</li>
</ul>
Minimum Qualifications:
<ul>
<li>An enthusiastic attitude and a strong worth ethic</li>
<li>Ability to work a flexible schedule, including evenings and weekends</li>
<li>Ability to perform administrative tasks on web-based software, performing close-out procedures and light housekeeping duties</li>
</ul>
Physical Requirements:&nbsp;
<ul>
<li>Standing for sustained periods of time and frequently lifting up to 10 pounds, occasionally up to 50 pounds</li>
<li>Continuous grasping and reaching, often above shoulder level, repetitive movement with fingers, hands, wrists and arms</li>
<li>Ability to communicate with guest regarding services offered and requested and the guest’s needs and wants</li>
</ul>
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gGQyeY8YYf

Guest Service Coordinator

<h3>Job Description</h3>
Job Description
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$50 - $150 a day/night (including tips) - this depends on the number of tours given</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country!
Have questions about the job or the company? &nbsp;
Visit our careers page and fill out the form to contact us! Follow the link below, click “apply now,” choose your city, and tell us why you would make an expert ghost guide and storyteller! One of our Ghost Guide Recruiting Specialists will reach out to you shortly: <a href="https://usghostadventures.com/careers/" target="_blank">https://usghostadventures.com/careers/</a>
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kHNrChB7l3

<h3>Job Description</h3>
Job Description
Bella Santé is currently looking to hire full-time and part-time front desk Spa Concierge.
In business for over 20 years, our ‘Best of Boston’ awards span over a decade. We are proud of our numerous awards and accolades, which is a testament to our talented staff and executive team and their commitment to delivering world class service and relaxation to our clients.
We offer competitive pay and benefits (for qualifying employees) which include medical, dental , 401k , paid vacation and sick time and complimentary spa treatments and generous product discounts .
Our Spa Concierge are responsible for creating a welcoming environment for our guests and members. Responsibilities include but are not limited to:
<ul>
<li> Greeting all guests</li>
<li> Answering the telephone</li>
<li> Assisting guests with questions regarding spa services and products</li>
<li> Checking guests in and out</li>
<li> Scheduling appointments</li>
<li> Ensure that the retail items are stocked and properly maintained.</li>
</ul>
Strong customer service and organization skills are a must for this position.
Visit us at <a href="http://www.bellasante.com/collections/careers" target="_blank">www.bellasante.com/collections/careers</a> to view more about this opportunity and why you should work at Bella Santé.
To be considered for this position, all candidates are asked to email an updated resume for review or stop into the spa to fill out an application. Our Spa is located at 190 Linden Street, Wellesley, MA. Applicants must be eligible to work in the United States without sponsorship.
Success in the spas will fast track your career growth with us. The opportunities are endless with Bella

Concierge

<h3>Job Description</h3>
Job Description
Salary: $25-$30 / hour
What makes FLIK click
 What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. 
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
The Ambassador/Concierge is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times. Located at the Front Desk, the Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit. Key Responsibilities:
<ul>
<li>Provide high-level internal and external customer support</li>
<li>Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.</li>
<li>Assist in making space reservations using an online tool and escorting guests throughout the office</li>
<li>Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest</li>
<li>Coordinate luggage drop-off and pick-up</li>
<li>Manage the access badge process for employees and visitors according to client standards</li>
<li>Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen</li>
<li>Provide general travel support (arranging for transportation, providing directions, etc.)</li>
<li>Coordinate and arrange basic office equipment repairs and maintenance</li>
<li>Carry out instructions for security, fire, health and safety guidelines</li>
<li>Provide first-line support for basic office technology</li>
<li>General administrative support</li>
<li>Interface with vendors to provide seamless customer support</li>
<li>Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.</li>
<li>Maintain a strong awareness of business activity and communicate all updates with your team members.</li>
<li>Communicate and interact effectively with all other departments.</li>
<li>Conduct opening and closing walkthroughs when business requires</li>
</ul>
Preferred Qualifications:
<ul>
<li>A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job.</li>
<li>The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.</li>
<li>Excellent listening and oral communication skills.</li>
<li>Basic computer skills and knowledge of office technology / equipment.</li>
<li>Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.</li>
<li>A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.</li>
<li>Two to three years' experience in a client service / reception position within a hospitality or corporate environment. </li>
</ul>
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
Applications are accepted on an ongoing basis.&nbsp;
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1422694
Flik Hospitality Group&nbsp;
JEANNE M LANE&nbsp;
[[req_classification]]&nbsp;

AMBASSADOR / CONCIERGE

<h3>Job Description</h3>
Job Description
The Guest Service Agent at Hampton Inn Boston-Natick plays a crucial role in ensuring a positive experience for guests by providing exceptional customer service at the front desk.
Responsibilities
<ul>
<li>Greet and welcome guests in a friendly and professional manner</li>
<li>Check guests in and out of their rooms</li>
<li>Handle guest inquiries and provide information about the hotel facilities and services</li>
<li>Answer phone calls and direct them to the appropriate departments</li>
<li>Process guest payments and maintain accurate records</li>
</ul>
Requirements
<ul>
<li>Prior experience in customer service roles</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work in a fast-paced environment</li>
<li>Proficiency in using computer systems and software</li>
<li>Available to work weekends</li>
<li>Available mornings, afternoons and evenings</li>
</ul>
Benefits
- Compensation: $17.75 per hour paid bi-weekly - Medical, Dental, Vision &amp; 401(k)
About the Company
Hampton Inn Boston-Natick is a renowned hotel chain that prioritizes guest satisfaction and prides itself on providing top-notch accommodation and customer service.

Guest Service Agent

<h3>Job Description</h3>
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
 
Summary:
The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.
Duties &amp; Responsibilities:
<ul>
<li>Check front office accounting records for accuracy summarize information for the hotel's financial records</li>
<li>Track room revenue, occupancy percentages, and other front office operating statistics</li>
<li>Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day</li>
<li>Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier</li>
<li>Process guest charges voucher and credit card vouchers</li>
<li>Transfer charges and deposits to master accounts</li>
<li>Check to see that all charges are assigned to the appropriate departments</li>
<li>Verify that all transactions performed at the front desk are supported by documentary evidence and signatures</li>
<li>Print and file reservations for the next business day</li>
<li>Monitor the current status of coupon, discount, and other promotional programs</li>
<li>Perform check-ins and check-outs as well as wake-up calls</li>
<li>Summarize results of operations for management</li>
<li>Balance the days charges, making corrections as necessary</li>
<li>Respond to guest needs, special requests, and complaints</li>
<li>Additional tasks may be assigned at any given time</li>
</ul>
Requirements:
Qualifications:
<ul>
<li>Hilton Experience is a big plus!</li>
<li>High school graduate or equivalent</li>
<li>Minimum one (1) year of hotel front desk experience</li>
<li>Understand basic principles of auditing, balancing, and closing out accounts</li>
<li>Know how to operate front office equipment</li>
<li>Experience handling cash, accounting procedures, and general administrative tasks.</li>
<li>Excellent customer service skills.</li>
<li>Ability to lift 50 lbs. and sit, stand, or walk for extended periods of time.</li>
</ul>
 
Benefits:
<ul>
<li>Competitive salary</li>
<li>Annual review with increase potential</li>
<li>401k program with company match</li>
<li>Additional benefits may be available</li>
</ul>
 
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
<ul>
<li>Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. </li>
<li>Lead with Heart - Be kind, passionate and hospitable.</li>
<li>Be Accountable - Take ownership and deliver results.</li>
<li>Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.</li>
<li>Celebrate Differences - Embrace diversity; respect individual opinions and ideas.</li>
</ul>
 
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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