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job_organization_name

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<h3>Job Description</h3>
Job Description
The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!
This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Benefits
Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.
<ul>
<li>We offer health insurance, ensuring access to quality medical care when needed.</li>
<li>Dental and vision insurance are provided to promote overall health and wellness.</li>
<li>Our 401K program includes a matching component, empowering employees to save for retirement with added company support.</li>
<li>Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.</li>
<li>Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.&nbsp;</li>
<li>Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.&nbsp;</li>
<li>Team members can also take advantage of travel discounts at our portfolio of hotels.&nbsp;</li>
<li>Additional benefits may be available based on the individual hotel that is hiring.</li>
</ul>
Responsibilities
<ul>
<li>Greet guests upon arrival and ensure a smooth check-in process.</li>
<li>Provide information about the hotel's amenities, services, and local attractions.</li>
<li>Respond promptly to guest inquiries via phone, email, or in person.</li>
<li>Handle reservations, cancellations, and modifications accurately and efficiently.</li>
<li>Process payments and maintain accurate records of guest transactions.</li>
<li>Address guest concerns and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments to fulfill guest requests and preferences.</li>
<li>Maintain a clean and organized front desk area.</li>
<li>Assist with luggage handling and transportation arrangements as needed.</li>
<li>Uphold company policies and procedures to ensure the safety and security of guests and their belongings.</li>
<li>Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.</li>
<li>Provide exceptional customer service to enhance the overall guest experience.</li>
<li>Keep abreast of developments in the hospitality industry and participate in training programs as required.</li>
</ul>
Skills Required
<ul>
<li>Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.</li>
</ul>
Experience / Education&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.</li>
</ul>
Physical Demands
<ul>
<li>This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.</li>
</ul>
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Guest Service Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description 
This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.
The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food &amp; beverage, spa, concierge and other touch points.
Qualifications 
<ul>
<li>Previous experience in front office, concierge and/or spa is preferred.</li>
<li>Strong organizational skills and the ability to maintain performance under high pressure.&nbsp;</li>
<li>Excellent communication skills, both written and verbal, including record-keeping and endorsement.</li>
<li>Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.</li>
<li>Creative and service oriented with keen eye for detail.</li>
<li>Results driven, with the ability to demonstrate initiative and work under minimal supervision.</li>
<li>Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software – ie SpaSoft etc.), and HotSoS is preferred</li>
</ul>
 Additional Information 
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide for you and your family.&nbsp;&nbsp;</li>
<li>Personalized development opportunities across Accor's extensive brand portfolio.&nbsp;&nbsp;</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21&nbsp;</li>
</ul>

Guest Experience Agent

<h3>Job Description</h3>
Job Description
Overview
Company Overview:
Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.”
Our Hospitality/Concierge Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Hospitality and Concierge Officers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect. 
 
Responsibilities
<ul>
<li>Maintain a professional demeanor always while aiding guests, employees, and visitors</li>
<li>Respect the privacy, and information of each guest</li>
<li>Provide a pro-active approach to customer service</li>
<li>Demonstrate the ability to diplomatically address and control challenging situations</li>
<li>Monitor the environment, with the ability to detect suspicious and unsafe activity</li>
<li>Familiar understanding with all incoming and outgoing arrivals and departures</li>
<li>Greet guests, visitors, and staff in a professional manner always</li>
<li>Answer questions and assist all in a customer focused, supportive manner</li>
<li>Answer all phones in a professional manner</li>
<li>Permit authorized persons to enter property and monitor entrances and exits</li>
<li>Know the facility / policies / procedures, and enforce them within the limits of the position</li>
<li>Perform required patrols of designated areas on foot</li>
<li>Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements</li>
<li>Follow established emergency action planning and procedures</li>
<li>Monitor alarms and systems, as required </li>
<li>Prepare reports on accidents, incidents, and suspicious activities, as directed</li>
<li>Maintain knowledge regarding external events &amp; activities which may impact guests and/or employees. Be aware of all internal events, group activities and VIP arrivals</li>
<li>Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication thru shift changes</li>
<li>Maintain regular attendance and highest standards of personal appearance &amp; grooming in compliance with Harvard Protection</li>
</ul>
 
Qualifications
<ul>
<li>Minimum High School Diploma, GED or the equivalent</li>
<li>Strong interpersonal communication skills</li>
<li>Friendly and professional demeanor with a strong work ethic and integrity</li>
<li>Must enjoy interacting with a diverse group of people</li>
<li>Excellent oral and written communication skills</li>
<li>Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices. </li>
<li>Write routine correspondence, to include log entries and incident reporting</li>
<li>Previous experience in a customer service-oriented industry or support environment required</li>
<li>Previous contract security, law enforcement, military helpful</li>
</ul>

Security Officer- Hospitality/Concierge - 33326

<h3>Job Description</h3>
Job Description
 
JOB DESCRIPTION

JobTitle: Concierge, Day Shift
Supervisor: Executive Director or Business Office Administrator
FLSAStatus: Hourly, non-exempt
DateApproved: September 2021
OVERALL JOB PURPOSE
Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
<ul>
<li>Must be 18 years of age</li>
<li>Ability to work with little supervision and maintain a high level of performance and customer service</li>
<li>Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff</li>
<li>Meet state related requirements (if applicable to position)</li>
<li>Ability to work in a team setting and be a team player</li>
<li>Maintain a positive, respectful, and professional approach with coworkers and residents</li>
<li>Ability to keep all business and operations information confidential</li>
<li>Possess organizational skills and ability to problem solve</li>
<li>Possess excellent customer service and public relations skills</li>
<li>Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards</li>
<li>Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time</li>
<li>Experience in computer use and relevant software applications are preferred</li>
<li>Experience with or the ability to use multi-line telephone system</li>
<li>Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)</li>
</ul>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Staff the reception desk continuously during assigned period</li>
<li>Arranges coverage of reception desk during break and lunch periods</li>
<li>Graciously greets all visitors and politely assists them as necessary</li>
<li>Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance</li>
<li>Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log</li>
<li>Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)</li>
<li>Maintains a clean and safe workspace, community entrance, lobby, and hydration station</li>
<li>Prepares refreshments and pours coffee in the dining room during mealtimes as needed</li>
<li>Sort and direct mail to managers, residents, or forwarding to family as needed</li>
<li>Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)</li>
<li>Promptly and courteously answers telephone, directing incoming communications to appropriate person</li>
<li>Monitors fax machine, directing incoming communications to appropriate person</li>
<li>Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance</li>
<li>Performs clerical duties as directed</li>
<li>Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable</li>
<li>Maintains inventory control system for all office supplies and notifies manager of any needed supplies</li>
<li>Performs simple, routine maintenance of office equipment</li>
<li>Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner</li>
<li>Performs other duties as assigned by Supervisor</li>
</ul>
OTHER JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others</li>
<li>Meet the assigned work requirements of the job. Regular attendance is required</li>
<li>Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude</li>
<li>Represent the Community in a professional, courteous, and friendly manner</li>
<li>Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor</li>
<li>Adhere to company policies, procedures, and standards</li>
<li>Promote resident advocacy and demonstrate excellent customer service at all times</li>
<li>Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)</li>
<li>This position has no supervisory responsibilities</li>
<li>Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)</li>
</ul>

PHYSICALREQUIREMENTS

PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Stand
X
Walk
X
Sit
X
Pushing, pulling and/or reaching
X
Grasping and fine manipulation
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Taste or smell
X

Lifts Weight or Exerts Force
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Up to 10 pounds
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

Concierge, Day Shift-IL

<h3>Job Description</h3>
Job DescriptionJob Summary The Overnight Closer (Member Services Representative)/ Night Cleaner will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will be responsible for closing that days shift for that business day. You also will be responsible for the cleaning of all locker rooms including toilets, sinks and showers, disposing of all trash in the trash receptacles, and the vacuuming and mopping of all of the club floors. Essential Duties and Responsibilities 
<ul>
<li>Greet members, prospective members and guests, providing exceptional customer service.</li>
<li>Handle all front desk related activities including:
<ul>
<li>Answer phones in a friendly manner and assist callers with a variety of questions.</li>
<li>Check members into the system.</li>
<li>New member sign-up.</li>
<li>Take prospective members on tours.</li>
</ul>
</li>
<li>Facilitate needed updates to members accounts.</li>
<li>Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.</li>
<li>Assist in maintaining the neatness and cleanliness of the club.</li>
<li>Complete all nightly cleaning tasks.</li>
</ul>
 Qualifications/Requirements 
<ul>
<li>Pursant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.</li>
<li>Customer service background preferred.</li>
<li>Basic computer proficiency.</li>
<li>A passion for fitness and health.</li>
<li>Upbeat and positive attitude!</li>
<li>Punctuality and reliability is a must.</li>
<li>Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.</li>
<li>Strong listener with the ability to empathize and problem solve.</li>
<li>Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li>
<li>Must be 18 years of age or older.</li>
</ul>
Physical Demands 
<ul>
<li>Continual standing and walking during shift.</li>
<li>Continual talking in person or on the phone during shift.</li>
<li>Ability to work 3rd shift (overnights).</li>
<li>Must be able to occasionally lift up to 50 lbs.</li>
<li>Will occasionally encounter toxic chemicals during shift.</li>
</ul>

Overnight Closer/Night Cleaner

<h3>Job Description</h3>
Job Description
LIFE. LIVED BEAUTIFULLY.&nbsp;
What we do is about more than pretty polishes and beautiful hair, it's about how we make people feel.&nbsp;
We're all about a beautiful state of mind. We're about self-care that's fast, affordable and always-on-trend. Custom experiences, state of the art conveniences, talented Session Stylists, and service that never compromises. That's Life. Lived Beautifully.&nbsp;
Does that sound like your vibe?
What does a Guest Service Coordinator do?
A Guest Service Coordinator runs our front desk - assisting guests, managing reservations and supporting our team of talented Session Stylists, as well as supporting the Guest experience by maintaining our sanitation standards and the cleanliness of our Studios.&nbsp;As a member of our Guest Service Team you can cultivate your talents in the fast-paced, high-energy beauty biz in a team setting.
WHY JOIN OUR TEAM? Mani, Mani Perks!
Blowouts, manis, makeup...Need we say more? Okay fine, here's a few more reasons...&nbsp;
<ul>
<li>Flexible scheduling -- full time and part time available</li>
<li>Incentive Programs, product/tool discounts and complementary services</li>
<li>Paid Sick Time, Medical, 401K and other Benefits for qualified positions (varies by location)</li>
<li>Dedicated training – both hands-on and web-based</li>
</ul>
Minimum Qualifications:
<ul>
<li>An enthusiastic attitude and a strong worth ethic</li>
<li>Ability to work a flexible schedule, including evenings and weekends</li>
<li>Ability to perform administrative tasks on web-based software, performing close-out procedures and light housekeeping duties</li>
</ul>
Physical Requirements:&nbsp;
<ul>
<li>Standing for sustained periods of time and frequently lifting up to 10 pounds, occasionally up to 50 pounds</li>
<li>Continuous grasping and reaching, often above shoulder level, repetitive movement with fingers, hands, wrists and arms</li>
<li>Ability to communicate with guest regarding services offered and requested and the guest’s needs and wants</li>
</ul>
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Guest Service Coordinator

<h3>Job Description</h3>
Job Description
Job Title: Concierge
Location: Susan Bailis Assisted Living - Boston, MA 02115
Hours: Part Time
Job Summary: The perfect candidates will be responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments and must be able to work independently as well as with a team. This position is also responsible for assessing all visitors, and employees. This position mainly provides services and support to staff in a manner that meets or exceeds community expectations. Free parking in our heated garage!
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
<ul>
<li>Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.</li>
<li>Dress professional/business casual.</li>
<li>Fills out Sales Inquiry cards for Community Relations Director.</li>
<li>Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.</li>
<li>Deliver packages that are delivered to community for residents.</li>
<li>Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.</li>
<li>Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</li>
<li>Coordinates guestroom reservations.</li>
<li>Receives, sorts, and routes mail, and maintains and routes publications.</li>
<li>Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.</li>
<li>Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.</li>
<li>Performs other clerical duties as needed, such as filing, photocopying, and collating.</li>
<li>Maintains emergency binders.</li>
<li>Coordinates all Move in door cards, packets and updates resident listing with phone number and name.</li>
<li>Makes sales packets for sales manager when needed</li>
<li>Puts together all event planning materials for sales manager.</li>
<li>Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.</li>
<li>Collects money for meal tickets, etc.</li>
<li>Follows all infectious disease protocols mandated by the company and EOEA. </li>
<li>May perform other duties as assigned.</li>
</ul>

Minimum Qualifications:

<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.</li>
</ul>
Required Behavior:

<ul>
<li>Arrives to work on time.</li>
<li>Absence and tardiness is minimal.</li>
<li>Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs.</li>
<li>Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.</li>
<li>Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.</li>
<li>Able to work cooperatively with a group of people to achieve goals and objectives.</li>
<li>Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to work various tasks as when asked by your supervisor.</li>
<li>Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.</li>
</ul>
Physical Demands:
<ul>
<li>Physically able to move at least 50 lbs. without assistance.</li>
<li>Physically able to bend, reach, and work in small areas.</li>
<li>Physically able to push and pull equipment and furnishings.</li>
<li>Physically able to stand for long periods of time.</li>
</ul>

Concierge - Part Time Susan Bailis Assisted Living

<h3>Job Description</h3>
Job Description
 Bella Santé is currently looking to hire full-time and part-time front desk Spa Concierge.
In business for over 20 years, our ‘Best of Boston’ awards span over a decade. We are proud of our numerous awards and accolades, which is a testament to our talented staff and executive team and their commitment to delivering world class service and relaxation to our clients.
We offer competitive pay and benefits (for qualifying employees) which include medical, dental , 401k , paid vacation and sick time and complimentary spa treatments and generous product discounts .
Our Spa Concierge are responsible for creating a welcoming environment for our guests and members. Responsibilities include but are not limited to:
<ul>
<li> Greeting all guests</li>
<li> Answering the telephone</li>
<li> Assisting guests with questions regarding spa services and products</li>
<li> Checking guests in and out</li>
<li> Scheduling appointments</li>
<li> Ensure that the retail items are stocked and properly maintained.</li>
</ul>
Strong customer service and organization skills are a must for this position.
Visit us at <a href="http://www.bellasante.com/collections/careers" target="_blank">www.bellasante.com/collections/careers</a> to view more about this opportunity and why you should work at Bella Santé.
To be considered for this position, all candidates are asked to email an updated resume for review or stop into the spa to fill out an application. Our Spa is located at 190 Linden Street, Wellesley, MA. Applicants must be eligible to work in the United States without sponsorship.
Success in the spas will fast track your career growth with us. The opportunities are endless with Bella

Concierge

<h3>Job Description</h3>
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. 
The Manager of Guest Services is responsible for bringing our brand promise to life across all front-of-house service departments. This role acts as a guest advocate and a key advisor to the General Manager, overseeing operations in areas such as:
<ul>
<li>
Front Office
</li>
<li>
Concierge
</li>
<li>
Security
</li>
<li>
Transportation
</li>
<li>
Resort Services
</li>
</ul>
Success in this role is measured primarily by guest satisfaction, particularly around the arrival experience, transportation, and issue resolution.
Company Benefits
<ul>
<li>
Bi-Weekly Pay
</li>
<li>
Growth Opportunities
</li>
<li>
401(k) Retirement Plan
</li>
<li>
Comprehensive Health, Dental &amp; Vision Insurance
</li>
<li>
Employee Assistance Program (EAP)
</li>
<li>
Paid Time Off (PTO)
</li>
<li>
Discounts through IHG + exclusive employee Perks website
</li>
<li>
Tuition Reimbursement &amp; Continuing Education
</li>
<li>
Outstanding Company Culture
</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>
Lead with a Brandhearted approach - put the brand at the center of all decisions
</li>
<li>
Use guest feedback to improve service and strengthen relationships
</li>
<li>
Ensure special needs/requests of all guests are fulfilled
</li>
<li>
Promptly respond to and resolve guest issues
</li>
<li>
Promote a culture that aligns with our brand values and inspires team performance
</li>
<li>
Model brand behaviors in all interactions and decisions
</li>
<li>
Balance budget goals with a focus on team and guest satisfaction
</li>
<li>
Oversee guest service standards across all front-of-house departments
</li>
<li>
Coach and develop staff with personalized development plans (PDPs)
</li>
<li>
Lead staffing evaluations and performance improvement initiatives
</li>
<li>
Manage engagement plans, talent reviews, and succession strategies
</li>
<li>
Ensure a safe and secure environment for guests and staff in compliance with all policies and regulations
</li>
</ul>
Qualifications
<ul>
<li>
High School Diploma or GED required; Bachelor’s degree preferred
</li>
<li>
Minimum 3 years in customer-facing service or hospitality
</li>
<li>
At least 2 years of experience leading front-line staff
</li>
<li>
Must be at least 18 years old with a valid driver’s license and one year of driving experience
</li>
<li>
Proven ability to deliver exceptional personal service and resolve issues effectively
</li>
<li>
Proficiency with Microsoft Office (beginner level or higher)
</li>
<li>
Strong problem-solving abilities in a fast-paced environment
</li>
<li>
Excellent verbal, written, and presentation communication skills
</li>
</ul>
If you're ready to lead with heart, inspire others, and make a lasting impact on the guest experience, apply today!

Guest Services Manager

<h3>Job Description</h3>
Job Description
About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.
 Position Overview: Circles is looking for a hospitality minded Employee Experience Concierge who loves working with people! This role is perfect for you if you are outgoing, industrious, and have a passion for providing the highest level of service. 
On a typical day you will research a trip to Disney World for a family of four, write an article about local restaurants in your area, host an onsite table to promote Circles, do a virtual presentation on the concierge service for a team of 20, connect with an onsite lead for an upcoming program and finish your day with finding fun events for associates to do that evening! 
This is a full-time, 100% on-site position with a schedule of Monday through Friday from 8:30am to 5:00pm
Compensation for this role is $21.00 to $24.00 per hour
Who you are: 
<ul>
<li>Exceptional written and verbal communication skills</li>
<li>Confident and outgoing</li>
<li>Building meaningful relationships comes naturally to you.</li>
<li>Tech savvy; Comfortable with computers and technology</li>
<li>Excellent listening and conversational skills</li>
<li>Strong attention to detail and the ability to follow processes 100% of the time.</li>
<li>Professional communicator</li>
<li>Engaging</li>
</ul>
Requirements
<ul>
<ul>
<li>Manage and prioritize multiple tasks daily</li>
<li>Ability to meet/exceed productivity and quality standards</li>
<li>Excellent written and oral communication skills</li>
<li>Ability to adhere to schedule</li>
<li>Ability to flex schedule to meet business needs</li>
<li>Active listening</li>
<li>Desire for continuous learning and improvement</li>
<li>Flexibility to adapt to changing tasks/priorities</li>
<li>2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred</li>
<li>Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding</li>
<li>Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment</li>
<li>Must have reliable transportation</li>
<li>High school diploma or GED required</li>
</ul>
</ul>
Benefits
<ul>
<li>Medical, dental, vision Insurance starting the first day of the month after hire</li>
<li>Long term and short-term disability insurance paid for by Circles</li>
<li>401k with match</li>
<li>Life insurance paid for by Circles</li>
<li>Up to 15 days of PTO your first year</li>
<li>Paid holidays</li>
<li>Access to discount programs</li>
<li>30 day paid sabbatical</li>
<li>HSA/FSA account eligibility</li>
<li>Access to Employee Assistance Program</li>
</ul>

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