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<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Supervisor 
About Us: 
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests. </li>
<li>Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. </li>
<li>Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue. </li>
<li>Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates. </li>
<li>Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively. </li>
<li>Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. </li>
<li>Technical Skills: Enter, track, and report information in the brand systems. </li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>At least 2 to 3 years of progressive experience in a hotel or related field required. </li>
<li>High School diploma or equivalent required; college coursework in a related field helpful. </li>
<li>Previous supervisory experience preferred. </li>
<li>Must have a valid drivers license. </li>
<li>Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
Off I-93, our hotel is in the Cummings Park Business Center, next to local shopping and quick bites. We're 10 minutes from Woburn Anderson Transportation Center, which provides a rail link to downtown Boston reach the station via free shuttle, covering five miles. Enjoy free parking, our indoor pool, and fitness center.
 Application deadline for Colorado positions:

Hilton Boston Woburn - Front Desk Supervisor

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Agent! 
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 
KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. </li>
<li>Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. </li>
<li>Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. </li>
<li>Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. </li>
<li>Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. </li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent; experience in a hotel or related field preferred. </li>
<li>Familiarity with hotel management software and Microsoft Office suite. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
Make yourself at home at TownePlace Suites Boston Logan Airport/Chelsea. Our hotel in Chelsea MA offers everything you need for a productive extended stay, including free shuttle service to Logan Airport. Recharge in our pet friendly suites with large desks, plush Marriott bedding, and fully equipped kitchens. Start your day with your favorites from our free breakfast buffet and enjoy convenient dining at restaurants near our hotel like Rino's Place, New Saigon, and The Brown Jug. Get your workout in at our 24-hour fitness center and refreshing indoor pool. During your stay, enjoy easy access to top attractions like the Seaport District, Downtown Boston, and Freedom Trail with the subway station walking distance from our hotel. Our convenient location makes our hotel suites a great choice for your upcoming Chelsea group stay. No matter how long you're in town, make the most of it at TownePlace Suites Boston Logan Airport/Chelsea.
 Application deadline for Colorado positions:

Towneplace Suites Boston Logan Airport Chelsea - Front Desk Agent

<h3>Job Description</h3>
Job Description
Nicholson Plumbing in Hudson, MA is looking for one front desk agent to join our team. Our ideal candidate is attentive, ambitious, and hard-working.
Responsibilities
<ul>
<li>Greet and welcome guests in a friendly and professional manner</li>
<li>Answer and screen phone calls</li>
<li>Organize and schedule meetings as needed</li>
<li>Maintaining office cleanliness and organization of resources</li>
</ul>
 
Qualifications
<ul>
<li>Proven experience working as a front desk agent or similar position</li>
<li>Knowledge of spreadsheets and word processing documents</li>
<li>Excellent customer service skills and courteous phone manner</li>
<li>Time-management and organizational skills</li>
</ul>
We are looking forward to hearing from you.

Front Desk Agent at Nicholson Plumbing

<h3>Job Description</h3>
Job Description
Informacin disponible en espaol a continuacin.
The Room Service Server is responsible for taking and delivering customer's In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.
 El Mesero de Room Service es responsable de tomar y entregar ordenes de comidas y bebidas En-Cuarto, servir comidas y bebidas en cuarto, preparar cuenta y aceptar pago ; proveer el servicio de ms alta calidad posible a los huspedes y a los meseros mientras mantiene los niveles ms altos de limpieza y saneamiento durante las horas de operacin.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent and/or experience in a hotel or a related field preferred.</li>
<li>Alcohol Awareness Certification (must comply with State regulations)</li>
<li>Food Handlers certification (must comply with State regulations)</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
</ul>
<ul>
<li>Se prefiere diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado.</li>
<li>Certificacin para manejar alimentos y Certificacin para Servir alcohol (debe cumplir con requisitos del Estado)</li>
<li>Tiene que poder expresar claramente informacin e ideas.</li>
<li>Tiene que poder evaluar y seleccionar entre varias opciones alternativas rpida y acertadamente.</li>
<li>Tiene que poder trabajar bien bajo presin.</li>
<li>Tiene que poder bregar efectivamente con problemas en el trabajo, incluyendo el poder anticipar, evitar y resolver problemas cuando sea necesario.</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.</li>
<li>Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.</li>
<li>Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.</li>
<li>Ensure that the room service area and Cafe wait station is kept clean and tidy.</li>
<li>Follow Aimbridge Hospitality's portion control and checking procedures precisely.</li>
<li>Be familiar with the operation of the P.O.S. system.</li>
<li>Carry out cashiering functions in closing checks and servicing the guest.</li>
<li>Follow all state liquor laws.</li>
<li>Maintain a warm, friendly demeanor at all times.</li>
<li>Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.</li>
<li>Perform other tasks/jobs as assigned by the supervisor or manager.</li>
<li>Access to back of house areas of the hotel and sensitive information</li>
<li>Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank</li>
<li>Interact and occasionally have unsupervised contact with guests and/or colleagues</li>
<li>Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets </li>
<li>
 Maintain a high level of trust and responsibility
</li>
<li>
Represent the company with certain level of reputation and good character as well as exercise sound judgement
</li>
</ul>
<ul>
<li>Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes.</li>
<li>Cumplir con los requisitos de certificacin requeridos para la posicin incluyendo certificado para manejar alimentos , certificado para servir alcohol, seguridad, etc.</li>
<li>Llevar a cabo los deberes de abertura y cierre de acuerdo con las normas de Aimbridge Hospitaltiy para asegurar que los huspedes sean servidos pronta y eficientemente.</li>
<li>Servirle a los huspedes todas las bebidas y los alimentos pedidos de manera calurosa, simptica, corts y profesional.</li>
<li>Asegurar que el rea de room service y la estacin de los meseros del Caf se mantengan limpias y ntidas.</li>
<li>Seguir precisamente los procedimientos de Aimbridge Hospitality para el control de porciones y el procesado de cuentas / cheques.</li>
<li>Estar familiarizado con la operacin del Sistema Punto de Ventas (P.O.S.)</li>
<li>Llevar a cabo funciones de cajero para cerrar los cheques y servir al husped.</li>
<li>Observar todas las leyes estatales sobre las bebidas alcohlicas.</li>
<li>Mantener un comportamiento caluroso y simptico en todo momento.</li>
<li>Asegurar que los pasillos estn libres de escombros relacionados con el servicio y que todas las bandejas de room service sean regresadas a la cocina para ser desmontadas y limpiadas.</li>
<li>Llevar a cabo otra tarea segn asignada por el supervisor o gerente.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
 Application deadline for Colorado positions:

Charles Hotel In Harvard Square - Room Service Server

<h3>Job Description</h3>
Job Description
The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotels revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Leisure, Business Travel, Group, SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required; previous Hotel Sales experience preferred.</li>
<li>Must have a valid drivers license for the applicable state.</li>
<li>Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.</li>
<li>Experience with professional selling skills desired: opening, probing, supporting, closing</li>
<li>Must be proficient in general computer knowledge especially Microsoft Office products</li>
<li>Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Effectively attain assigned sales and revenue goals, as well as solicitation call goals. </li>
<li>Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property. </li>
<li>Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property. </li>
<li>Monitor and evaluate trends within your market segment.</li>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>
<li>Adheres to Aimbridge Hospitalitys established regulations, company standards, sales standards and sales metrics related.</li>
<li>Develop a full working knowledge of the operations and policies of the hotel and applicable departments.</li>
<li>Maintain strong visibility in local community and industry organizations, as applicable.</li>
<li>May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.</li>
<li>Attend daily/weekly/monthly meetings and any other functions required by management.</li>
<li>Perform any other duties as requested by the General Manager or Director of Sales.</li>
<li>
Access to back of house areas of the hotel and sensitive information
</li>
<li>
Interact and occasionally have unsupervised contact with guests and/or colleagues
</li>
<li>
Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
</li>
<li>
Drive safely on behalf of the company for business reasons
</li>
<li>
Maintain a high level of trust and responsibility
</li>
<li>
Represent the company with certain level of reputation and good character as well as exercise sound judgement
</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
Our Hyatt House Boston/Burlington hotel is contemporary styled with the comforts of home and office. With its residential feel, boasting one and two-bedroom suites featuring a full kitchen, our extended stay hotel is a place to live, not just stay. Located 20 minutes from Boston, our hotel offers easy access to local businesses, shopping, dining and attractions, including Wayside Mall and a short drive to historic Cambridge, Lexington, and Concord. Guests can enjoy our all-day dining featuring free breakfast, free Wi-Fi, heated outdoor seasonal pool with hot tub, patio with grills, fitness center, and shuttle service (4mi radius).
 Application deadline for Colorado positions:

Hyatt House Boston Burlington - Sales Manager OEM

<h3>Job Description</h3>
Job Description
Join Our Team as a Night Auditor 
About Us: 
At Aimbridge Hospitality, we deliver exceptional guest experiences. As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team! 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Guest Services:Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries. </li>
<li>Night Audit:Prepare and finalize Night Audit work, ensuring accurate daily transaction balancing. Must be detail oriented. </li>
<li>Security: Conduct security walks to ensure guest and property safety. </li>
<li>Reporting:Prepare daily reports and the Daily Flash Report for management insights. </li>
<li>Collaboration:Work with other departments for smooth operations and exceptional service. </li>
<li>Skills:Proficient in Windows, spreadsheets, and word processing. Strong problem-solving skills and independence. </li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>1 year in a hotel or related field. Supervisory experience is a plus. </li>
<li>High School diploma or equivalent required; college coursework beneficial. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Candlewood Suites Boston North Shore Danvers - Night Auditor

<h3>Job Description</h3>
Job Description
Job Details
<ul>
<li>Job type: Part-time, Hourly</li>
<li>Wage: $15.00 - $17.00</li>
<li># of hours per week: 6 -10</li>
<li>Days: Tuesday, Thursday &amp; Weekends as needed</li>
<li>Age requirement: Must be 18 years or older</li>
<li>Shifts
<ul>
<li>Tuesday: 7am-10am </li>
<li>Thursday: 7am-10am</li>
<li>Weekends as needed</li>
</ul>
</li>
</ul>
Candidates should only apply if availability matches the shifts above
Summary
The WestFit Club is seeking a professional and enthusiastic Front Desk Associate to join our team. As the first point of contact for our valued members and guests, you will play a crucial role in creating a welcoming and positive atmosphere for everyone who enters our club.
The ideal candidate has a passion for providing exceptional customer service and a genuinely friendly attitude. Your responsibilities will include greeting members, managing check-ins, answering phone calls, and providing accurate information about our facilities and services. You must be an excellent multitasker, able to handle various tasks with a calm and organized approach in our fast-paced environment.
This position is essential to our daily operations and requires a reliable, proactive individual with a strong work ethic. If you are a team player who is eager to make a direct impact on our members' experience and contribute to a supportive and dynamic club culture, we encourage you to apply.
As a valued team member, you'll receive a complimentary fitness center membership.
Responsibilities
<ul>
<li>Greet and check-in all members and guests in a friendly, professional, and efficient manner.</li>
<li>Answer phones and respond to inquiries about membership, class schedules, and club amenities.</li>
<li>Handle sales transactions, including point-of-sale purchases for merchandise and services.</li>
<li>Maintain a clean, organized, and welcoming front desk and lobby area.</li>
<li>Manage a multi-line phone system, directing calls and taking messages as needed.</li>
<li>Address member concerns and resolve issues effectively, escalating to management when necessary.</li>
<li>Provide tours of the facility to prospective members, highlighting key features and benefits.</li>
<li>Stay up-to-date on all club promotions, events and class offerings.</li>
<li>Enforce club policies and safety procedures to ensure a secure environment for all members and staff.</li>
</ul>
Qualifications
<ul>
<li>Exception interpersonal skills with a positive and energetic approach to customer service.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Highly organized with attention to detail.</li>
<li>Proficiency in using computer systems, including point-of-sale software.</li>
<li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li>
<li>Must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays.</li>
<li>High school diploma or equivalent required.</li>
</ul>

Front Desk Associate

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Agent! 
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 
KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. </li>
<li>Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. </li>
<li>Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. </li>
<li>Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. </li>
<li>Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. </li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent; experience in a hotel or related field preferred. </li>
<li>Familiarity with hotel management software and Microsoft Office suite. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Candlewood Suites Boston North Shore Danvers - Front Desk Agent

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Agent! 
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 
KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. </li>
<li>Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. </li>
<li>Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. </li>
<li>Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. </li>
<li>Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. </li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent; experience in a hotel or related field preferred. </li>
<li>Familiarity with hotel management software and Microsoft Office suite. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
#N/A
 Application deadline for Colorado positions:

DoubleTree Boston North Shore - Front Desk Agent

<h3>Job Description</h3>
Job Description
Front Desk Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Front Desk Services, both for guests and Associates. This role will assist with training in new Front Desk Agents and will also serve in a Front Desk Agent capacity themselves, responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates, registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required with College course work in related field preferred</li>
<li>Experience in a hotel or a related field preferred, especially a role with leadership experience</li>
<li>Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests</li>
<li>Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers</li>
<li>Must be able to convey information and ideas clearly</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately</li>
<li>Must work well in stressful, high pressure situations</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions</li>
<li>Must maintain composure and objectivity while under pressure</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and associates in a friendly, service oriented manner</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel</li>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations</li>
<li>Maintain a friendly and warm demeanor at all times</li>
<li>Conducts thorough orientation for other Front Desk Agents</li>
<li>Attentively assists with higher-level concerns and/or questions from guests or Associates</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation</li>
<li>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel</li>
<li>Follow all Aimbridge Hospitality credit policies</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario</li>
<li>Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology</li>
<li>Have knowledge of and assist in emergency procedures as required</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system</li>
<li>Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates</li>
<li>Attend meetings as required by management</li>
<li>Perform any other duties as requested by management</li>
<li>Access to back of house areas of the hotel and sensitive information</li>
<li>Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank</li>
<li>Interact and occasionally have unsupervised contact with guests and/or colleagues</li>
<li>Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets</li>
<li>Drive safely on behalf of the company for business reasons</li>
<li>Maintain a high level of trust and responsibility</li>
<li>Represent the company with certain level of reputation and good character as well as exercise sound judgement</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

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